XFINITY

Unbelievably long waiting times (17 people ahead of us) for cancelling a subscription, even though a daunting cancellation procedure had already been completed by phone and we were only trying to return our equipment. Very poor costumer service.

It’s so frustrating that the customer service remains so poor. I wish I could explain the circumstances but simply put it’s nearly impossible to get clear and consistent information about my bill and charges. Different answers from different people. Different information in emails. However, price keeps going up without any changes is service. One star is generous.

This is a review of INTERNET ONLY (as that is all I have from them)…
I’ve always had a low opinion of Comcast. They support all of the wrong people. They sponsor liberal garbage programming and politics. They monitor your Internet usage and threaten to cut off your connection. You’ve heard it all. But that being said, after switching from Frontier Internet to Comcast, my opinion of them has evolved. I have never had a problem with their customer service. In the event of an outage, I call and they have kept me informed about exactly what the situation in my area was. I use my own equipment and consistently get slightly higher speeds than what I am paying for, and I appreciate that. I can honestly tell you all that I have yet to have a bad experience with their customer service department.
That being said, here are my gripes:
1) They constantly call my house to sell me on products in spite of the fact that I am registered on the federal Do Not Call list. I signed up for the Comcast Do Not Call list but they shouldn’t have been calling me in the first place.
2) Any time I need to contact them (which is rare because I don’t really have many problems with my service), there is always a sell job on more products and services.
3) I continue to get offers in the mail that are better than what I’m currently getting but I can’t get any of those deals.
BUT… they are a welcoming departure from AT&T & Frontier. Those of you who think you are getting QoS or bad customer service have never had to deal with Frontier Communications, because it is a night and day difference. Yes, they are expensive. But I blame the CT cable lobby, as these rules have been set in place decades before Comcast showed up. They are still the best deal in town where I live. They allow me to use my own equipment and don’t charge me a rental fee. In contrast to the constant reports of them «throttling» people’s connections, I check my speed regularly and have never had a problem. Nor have I ever heard from them regarding my activities on the Internet.
Most people who don’t have issues with Comcast pay their bill and are never heard from again. I like to fall into that category. The local service center has been friendly and attentive to what few needs I have had. Their contractors are dirtbags who don’t care about your home, but they are not officially associated with Comcast so I give them a pass there. Last tech that showed up was a Comcast employee and my cable drop from the pole was replaced and he did a great job. I realize that most people are not going to come on to Unilocal to say anything good about them, but after switching from a provider that was truly awful (Frontier), I am certainly not one of their critics.
If I don’t hear from their telemarketers again I will change my rating from 3 stars to 4.

Comcast has a monopoly on cable/​Internet services. It works but it is just very, very expensive. They set it up so you have to bundle your services, even if you barely watch tv, like my family. There is no such thing as paying a reasonable price for an a la carte service item, which is truly a shame. Unfortunately they have no viable competition to keep prices honest. Also, their phone system is automated and terrible. It takes forever to get to a live person which is a pet peeve of mine. They ask you all kinds of questions prior to getting to a rep such as your account number and last four digits of social security number. Half the time you have to repeat the information two to three times because it does not recognize what you’re saying. I wouldn’t mind giving all the information, if it actually saved time in the long run. But it doesn’t, because when you finally get to a live representative, they just ask you all the information again.

If you want to see what a monopoly looks like, visit a CT dept of motor vehicles or go to this comcast, or any comcast center… don’t bother taking a stupid number, just do what. I did… put their equipment on the counter, walk away and NEVER use that company for anything! I’ll watch my microwave first! I never understood ct gun laws but if there is a reason for them than Comcast is it.

What a bunch of retards. They deleted a box from my account, then told me to return it to the store to have it added, said I was good to go, then when I get home I found out it was never added back on.

If I could give NEGATIVE stars I would. I had Comcast in the past, not the best, but where we were living, our only choose. Fast forward 6 years and we have moved from Hawaii (had Comcast while living in PA) to CT. We get the date we wanted (day before the movers come), TRIPLE check that they were coming and on the time, as everything was precariously balanced for this whole move to work (install the Internet before the movers get there to find the best spot for our modem) as the movers come Friday and Directv on Monday. After waiting for over 2 hours (AND past the time they were suppose to be there and after I had called customer service twice that day to make sure that he was on his way) they call us back 30 minutes after our appointment time (3:30, our appointment time was between 1 – 3) to let us know that they can’t service our area!!! They knew this beforehand, told us then that they had known since Sunday when we made the appointment, but thought they would try to keep it!!! I called our Navy Housing office, who did confirm with is that yes Comcast is allowed to put internet in/​at our house. When we called back to tell them this they stated that we would now have to pay a surcharge fee as we should have known to call housing before (for an Internet install!!! I have never, in the 15 years being married to my husband, all of those years while he has been in the Navy, had to call housing to make sure. I thought that when the Internet companies that are listed on the housing website and who they suggest was enough!) of over $ 50 as we now missed our appointment!!! Seriously!!! If you are moving to Groton, never EVER get Comcast. Our housing (Balfour) says they are one of the worst in the area. They told us to try Frontier, Thames or Dish. Since Frontier works with Directv, that’s who we went with. The install can’t happen until Monday, but they have told us many many times (& I checked with our housing manager) that yes they do work for us. I will never ever work with Comcast again!!!

Comcast’s business model appears to be: falsely advertise internet speeds not actually delivered, provide terrible service, provide atrocious customer support, make it impossible to resolve the issues with the terrible service, charge extremely high prices for the privilege of this aggravation, and retain customers purely on the basis of monopoly control. Comcast is a despicable company.

I will never do any business Comcast again!
The worst company I have ever done business with!

TERRIBLE service!!! The internet/​wifi and phones are constantly getting disconnected. then the guy comes out to «fix» it, he does nothing, walks out on me and CHARGES me a «service fee». I will definitely be trying to switch cable providers very soon. They dont even deserve one star.

Comcast just couldn’t seem to make me happy so I switched to Uverse.
Comcast’s network wasn’t able to provide me reliable internet and although I would call to complain since it was a random issue they kept telling me to call back and refused to monitor my connection for any future issues. not impressed by their customer service or support at all.
I was also a little put off by the tv and radio ads bashing AT&T’s sale to Frontier, ironic since Comcast bought into this market when they bought AT&T Broadband Internet. it was OK for them to do but wrong for others? Maybe Comcast should run for office. I was also told by a Comcast employee when I turned in my equipment that ‘I would be back because Frontier is going to force me to Direct TV and those data speeds are really slow’. Why would Frontier buy the network and customers from AT&T only to sell the customers outdated technology. or is Comcast spewing lies in hopes it will gain them customers through fear.
I can’t say for sure that Uverse is better since I’ve only had it for a few days but the tech who installed it all was excellent. so far the tv and DVR seem awesome and my interest speeds are great.

Comcast has THE WORST customer service ever. I just moved, and I called and they took my new address, transferred my internet, and neglected to transfer my cable service. I have now spent 3 hours talking to comcast, and between their online agents and phone reps, I have talked to 8 different people, all of whom have NO IDEA what to do. ALL BECAUSE THE MORON I TALKED TO PREVIOUSLY FORGOT TO TRANSFER MY CABLE BOX TO MY NEW ADDRESS!!! Oh yea, and I’m STILL ON HOLD!

I called Xfinity to set up new service and was put on hold for 20 mins and hung up. I’m already turned off! Get Uverse, they have better deals and do not charge for every little item. I’ll be damned if i will pay $ 30 extra to rent 3 cable boxes on top of your already ridiculous prices!

Absolutely the worst run company (monopoly) in the country. Trying to return their crappy equipment takes forever. There should be a drop box, but they are too stupid to attend to such an idea.
Avoid this company at all costs. Their services sucks and they keep increasing their fees.

I was actually trying to upgrade an heres how it went-​got online found the upgrade I wanted and clicked to order, it pops up that I have to call and gives a numer, mind you this is after Ive logged in so they have my info. I call, i go into a hold without ever talking to anyone and 35minutes later someone answers and she then tells me she has to transfer me to a different department!!! —-next step for me will be cancel and go with another provider. Horrible customer service experience.

Comcast is by far the worst service I have ever had!
I have been told false information by many different reps of the company. I personally would never and I mean never tell my friends or family to get comcast as their cable/​Internet provider! !
The packages I was offered and informed about was never given. I was lied about installation dates, and to top it off I was never told/​disclosed that I would have to pay for installation fee.

I felt like I won the lottery when my number was finally called, because I waited so long in line. I waited well over an hour to simply return equipment, which they really should have another line for.
The only saving grace for this place was that the woman who assisted me when I finally made it to the counter was very friendly.

Without notice, Comcast increased my monthly bill from $ 140 to $ 162. Previously, when I signed up in December 2011, Comcast quoted $ 120/​month for «triple play» that included HD TV. Instead it billed $ 140/​month and did not provide HD TV. Now it wants $ 162. I am on fixed income (solely SSA) as well as Medicare and Title 19. Comcast is out of control. It failed to make good on its December 2011 quote (a breach of contract) by over-​charging me and by failing to provide what it promised (HD TV).
1. REFUND for overcharges back to December 2011
2. REDUCTION of my monthly bill to what Comcast originally quoted – without taking away or reducing my internet, telephone, and cable TV services
3. HD TV, which is what I asked for but did nor receive back to December 2011.
4. also: Comcast should be fined for its business practices that include, in my experience with Comcast, breach of contract; «baiting,» in which it offers services at low cost and then hikes it up.

Service truck makes a loud beeping sound when backing up, and the technology is about 15 years outmoded. Seriously, it’s 20 Feet from Stardom rather than Twenty Feet from Stardom for VOD alphabetization. Yikes.
TV just blacked out with a message that the set top box was not authorized. Comcast helps one imagine what it’s like to live in Russia: when the state-​sponsored monopoly that, despite delivering a crappy product, is exorbitantly expensive, fails, Big Brother reaches out through the wall to accuse you of being a dissident.

I recently moved to the State and #1 biggest problem I had was w/​Comcast.
I’m a renter so Dish was out of the question and Cox doesn’t service my area so my ONLY choice was Cr@pcast.
I called to set up an account and they told me that the previous tenant had not closed their account so I would have to contact the previous tenant to have them close their account!!! YES! That’s the ridiculous, awful, horrific and possibly illegal BS that the ONLY cable provider offered me.
Thankfully when I complained on FB a friend let me know about a good Antenna and I got Netflix to supplement.
Their awful customer service and absurd policies lost them my business and I’ll never go back!!! I only pay $ 7 a month for Netflix and the antenna was like $ 60 off Amazon!
CUT THE CABLE CORD!!! You’ll save $$$$$$$$$$$$$$$