Stanley Steemer of Hartford, CT

I had a sectional and sofa cleaned. Price was reasonable. The service guys were super friendly and professioanl and are a true asset to the company. I would hire again based on the service alone. Scheduling online was very convenient too.

The service guys that came out were very professional. I did have them do more services than originally contracted and they did a nice job. I’ll give the carpet cleaning 1 star because there are still 5 good size stains on my carpets that they said they could get out. I called to see if there was anything else they could do and they said no. I will say they did a much better job than Servpro. I then had them do all the tile in the house and I give that service 3 stars. It was clean but could have been cleaner. Especially around the toilets. I also had them clean all the hardwood floors and put a maintenance coat on. I give that service 5 stars. The hardwoods look great.

First time I’ve used Stanley. I scheduled online for the $ 99 2 room/​hall deal. I was actually having 1 room, 2 short halls and stairs. It took the coupon, but charged me the full price saying that the price would be adjusted when they came. They had no idea and did the same as other reviewers, kept trying to charge me more and sell more. I had to go to work, but when I saw the receipt when I came home, they still overcharged me. Plus, the downstairs room where I had cat stains smells MUCH worse, even with their «deoderizing». Will never use them again.

I found the two service people to be very professional and knowledgable. They took care to explain the safety precautions regarding the damp rug and cleaned up what little dampness they created on the floors. Yes they try to up sell. All you have to do is say no if you don’t agree with the information they present. No big deal. I wasn’t offended in the least. I would have been offended if they hadn’t explained what they were doing or services they could offer to improve the life of the carpet.

A couple things, first I had Stanley Steemer to my house about a month and ½ ago where I was spent close to $ 1000 to have my carpets cleaned and tile floor cleaned and the grout sealed. I was not unhappy after that situation but felt the 2 associates were selling to me the WHOLE TIME they were here talking about a contract etc.
I had them here last week and they started trying to upsell before they walked into the door and pushed a contract AGAIN… also I was getting the 3 rooms for $ 99 deal (yeah right). I asked them to do my living room, my bedroom and part of a hallway and could they just do a spot on the way into one of the bedrooms… they had to call their supervisor (wow they really empower their associates to make decisions) and he said no. I mean they cleaned ½ of a hallway and i asked for a swipe into one of the bedrooms… oh by the way I just spent $ 1,000 with them last month!
Never again, they have lost my business.

The service person that came to my home was extremeley unprofessional. My online quote was half of what they ended up charging me and they kept on trying to upsell me on different services and told me that he was not trying to sell me anything. I felt like there was a bit of a bait and switch going on. The online deal seemed great. I felt uncomfortable upon arrival of the service person who also asked to use my home phone, saying that he didn’t have his phone and then pulled out a cell phone moments later. He also ate candy out of my candy dish, he asked first, but who does that?! Not impressed. Would not use again. My rug might be clean but I do not appreciate service people like that coming into my home.