Kennedy’s Plumbing & Heating Inc

Where to begin. Called to have our furnace fixed. Was not firing. James was a pleasant guy who was the tech that came to fix the problem. He was here for about an hour and could not resolve the problem so he called Lennox for some help. After a half hour on the phone on hold with Lennox, James was told by his Boss to leave. I could not believe it. I asked why and he said his boss had other jobs to do. James was a bit embarrassed but stated he worked for him and had to obey his boss. So now we have no tech here, going down to 27 degrees and no heat. So I call up the office and spoke to the owner. He advised me never to buy a Lennox, hard to get parts, expensive and there was nothing he could do for us. He has other jobs to do, so basically told me good luck (Your Screwed). I thought I was the customer???
Paying for a service, getting no results. Please advise all friends to stay away from this company!!!

So far, they’re great!
I scheduled my appointment, and then read the reviews here. I’m glad I didn’t read them first! Three years ago my air compressor (half the central air machinery for my home) died. I called Kennedy and they sent out a technician who diagnosed the problem and told me the compressor needed to be replaced. I couldn’t afford it, unfortunately, and had to deal without it.
At the beginning of the summer, James from Kennedy called me and asked if I still needed it done and said the quote from three years ago was still good. I told him I wouldn’t be able to afford the repair until maybe August, because I sunk all my savings into a class for work and I wouldn’t get paid back by my employer until then. They told me they’d be willing to take half up front and half when I got paid back. I had to write a letter stating that I would pay them back «when I got my tuition check.» Not even a fixed date. When I get the tuition check.
Seriously, real people run this place. My house gets so unbearably hot and humid in the summer months, and this made me so relieved to not have to deal with that until August. As soon as I was ready to give them half the payment (yesterday) they scheduled the appointment (for today). I shut my cats in the bedroom for the day, gave them access to my house while I was at work, and when I came home I found a note from James on my counter. And my house feels so good. Nice and cool, not humid. Just nice.
Everyone at the company I interacted with (James, Tim Kennedy, and Maria in the office) was professional and great. I’m sorry others had such bad experiences. I will happily use them again!

came out. wanted to replace furnace and over priced us. they ended up doing nothing and charge us 200 for it. stay away

I’ve read reviews of Kennedy’s in the past and was worried about doing business with them at first.
My worries have been put to sleep and buried.
Here’s why:
Our furnace failed a little over a year ago. I called around, and no one could come out quickly (coldest January in years). Finally got hold of Kennedy’s, and they sent a tech out in less than 2 hours.
Turns out we needed a new furnace (the one I called on was from the 50’s). Kennedy’s had a new one installed, and the old one removed in less than 24 hours.
Today, my confidence in them has been reinforced — not paying attention, I ran out of oil. Got some oil, tried to restart the heat, no luck.
Called Kennedy’s, and they walked me through the process of restarting the furnace. The reason I’m happy about this is because they could have easily sent a tech and made around $ 200. Instead, I was able to do the job, and save the $$.
I will be using Kennedy’s for any future heating/​plumbing jobs, and I highly recommend them.