Hartford Federal Credit Union

I called this morning to inquire regarding applying for a mortgage and decided very quickly that I would PASS. I was cold tranferred to a gentleman and stated that I was hoping to speak to someone regarding a mortgage application and it went like this…
«Well, have you submitted a mortgage application?»
No, I haven’t, I’m calling to see how to go about doing that–
«Well, are you a member here?»
No, I’m not at this time–
«Well you have to be a member to complete an application. To do that you’ll need to come in with a picture ID and it’s $ 50 to open a checking account. Then, you can get an application– that you’ll have to take with you.»
Thanks–
The guy didn’t even tell me his name. The interaction contrasts greatly with other institutions and loan originators who actually want new business. They’re typlically professional, friendly, personal, and quick to help. I will not pursue entrusting Hartford FCU with one of the most substantial investments in my life if this is the level of service provided at my first interaction. I couldn’t imagine what the complex process of actually applying for a martgage would be like with this place.