Star Heating & Cooling Inc

Star installed a humidifier in our home in the Winter of 2014. We were given the quote for one unit and not presented with other options (e.g., size, power). The unit was promptly installed. We then purchased a monitor to determine the effectiveness of the installed humidifier. Over a month’s time, we determined that it did not change the humidity at all – even at the max setting. We called Star to come check the unit. We were told that it was working fine and the repairman suggested that we run the AC fan ALL the time to help distribute the humid air. This did not work either. Then to my surprise, we got a bill for the service call – they never mentioned that we would be charged for the visit (no work was done). I was furious and, frankly, ignored the bill. After all, the statement made no mention of late fees. SEVEN months later, I received a second bill with (as stated by another reviewer) threats of late and attorney fees. When I called, someone in billing said that they charge a late fee of 5%, which would be $ 3.75. Star charged $ 5/​month. After I pointed out the math error, they said, «Oh well.» Bottom line… Star Heating is an unscrupulous company that specs insufficient equipment, does not stand by the products they sell and utilizes shady business practices.

I would not do business with this company again. They were hired to work on a malfunctioning, builder installed AC unit on our property. Long story short, communication was very poor; staff are unable to answer questions regarding business practices; and there were also quality issues with work that was actually done. I lost count of how many times I heard, «I don’t know» and «We’re just too busy». We were met with nothing but excuses and a general lack of concern for our needs. Overall, I got the feeling that our customer satisfaction was not a priority and the company had taken on way more business than it could handle.
We ended up going with another company to do the work and had a much better experience despite high demand for service. I understand that there are busy seasons with this kind of work, but dealing with Star Heating and Cooling was nothing short of chaotic and stressful.