Team One Auto Group

On a recent road trip I needed a trailer tire, a sister location directed us to the Paxton St location. Getting the tire turned into an almost all day ordeal, it took longer to get the new tire, they had difficulty removing the old tire, they had trouble mounting the new tire, they could not get the new tire to inflate. Eventually they took the tire to a competitor to seat the bead and inflate. This tire was never mounted and used as a spare for the remainder of the trip. When I arrived home the next day the tire was flat again, the air leaked out the old valve stem (no idea why they didn’t change it with the tire). Yes they got me a spare tire in a pinch, no it was no where near the original timeline they gave me and they had serious complications with completing the job.

I do have some good things to say. I like Jeremy at the Harrisburg location. He was professional and courteous at all times. I first went there with a coupon for $ 19.95 for the state safety & emissions test, it included a tire rotation as well. I passed emissions but failed the safety for a few things that were completely valid reasons. Due to the amount of how much it would’ve cost me to have them do the work, I just had my own mechanic do the work at a later date. Jeremy never tried to pressure me into having my work done there. Thank you Jeremy — I appreciated that. Which is why I planned on returning to this location to have my car re-​inspected. But when I called to schedule my re-​inspection Jeremy said they were booked. So I called their Mechanicsburg location and spoke to Jason. He informed me they were also booked solid. Then he asked me why I didn’t just have the work done at the time of inspection. I informed him I have my own mechanic. He suggested I contact my mechanic to get my car in with them instead. I explained that my mechanic does not have a shop, he’s just a friend who fixes my car. Jason proceeded to tell me how they do over twenty cars a day, blah blah blah… and that’s why it’s better to just have the work done at the time of inspection so it gets done right then & there. That totally rubbed me the wrong way. And I asked him what his point was since I still have to pay another $ 20 out of my pocket to get it re-​inspected. Jason had the audacity to say how they don’t make any money off the inspections and how this was a missed opportunity for them to make a sale/​profit, etc. and he’d love the opportunity to have my business in the future. (REALLY!!! Did he just say that to me!!!) So lemme get this straight, according to Jason I should want to give away hundreds of my dollars unnecessarily to his company instead of getting my work done elsewhere at a fraction of the cost, and reliably. Hmmm that’s a really tough one there. (LOL). What an insult to my intelligence! And blatant shadiness! That did it for me. I will not return to this business EVER.

I took my car in for an oil change. It seems as if a new filter part numbers was released for my vehicle. Unfortunately, the book Team One used had the old part #. On my drive home I got an alert telling me I had low oil pressure. I called Team One and they responded by offering to drive 20 minutes to my home to put the right filter in the car. Not long after they were in my driveway with new part in hand. Replaced the filter in 10 minutes. That is what I call going above and beyond.