Firestone Complete Auto Care

I have mixed feelings about this place. What I LOVE is how convenient it is to anyone who lives and/​or works in downtown Harrisburg. That is the main reason I come here. I’ve brought my car here twice — once for its routine annual inspection, and once for an oil change. I was wary of coming here at first because of how large chains like these can get you to purchase services you don’t need. Both times I was here, the staff did recommend additional services to me, but was very clear they weren’t necessary. When I had my car inspected, they let me know which items were absolutely necessary in order to have my car inspected, and which were optional and not necessary for the inspection, and didn’t hound me when I said no to the optional items. Their service is prompt and seems thorough.
Two things I don’t like: While they may not pressure you into getting services you don’t need, they do push a little too hard to try to get you to sign up for a credit card, in my experience. Both times, they gave me the pitch and continued to give me the pitch even after I politely explained that while the benefits seem great (and they really do), I have a lot of student loans and would prefer not to open another credit card. The other thing is, when I was calling around for prices for an oil change, the nice gentleman I spoke to on the phone told me if someone else beat Firestone’s price, he’d match it. Well, someone did beat it, so I called back to say so, and instead of polite acceptance, the gentleman grilled me on the details, and basically said I could have just made up a price so I could get a discount. He eventually did come down in price and I had no further problems, but I think it’s rude and bad form to imply a customer might be lying or making something up.

I’ve never had a problem here. They are very straight forward and easy to deal with. As others have noted, they always give you a laundry list of possible maintenance needed. You just need to be smart enough not to say, «Yeah, do it all.» Take out a Firestone credit card and you automatically always get their sale prices on oil changes. Lowest around! No coupon necessary. Tires are rotated free with an oil change, even if you didn’t buy them from Firestone.

Their connection to a national company is the only complaint I have. The employees here are friendly and the location is certainly convenient, but I find that they try to tell you of other service your car may «need,» when in fact it is not necessary at all.
That said, if you are clear that you are only there for one thing (like an oil change), they won’t badger you. I have not taken my car here for any major repairs.

I’m not a big fan of these franchise car service places, they’re pretty good at ripping you off but this branch gets *** from me cause of their honesty by letting me know beforehand that they won’t be able to do a good job on the transmission flush and I’m better off taking it to Bobby Rahal for example.