G & R Mechanical

Honestly, I would have given 3 stars, but once I spoke with the owner he completely ruined this experience. I was supposed to have a technician come out at 4pm yesterday to fix the air conditioning in my restaurant. They called at about 4:45 and said they were unable to make it, and asked if they could come in at 8am the next day. Even though I had wasted time by coming in on my day off yesterday, I still agreed to have them come in early today because a restaurant tends to get very hot in the summer. I really should have just called someone else. The technician showed up 45 minutes late (I had to call them to see if he was coming at all) and he spent 45 minutes fixing the air. He then charged me for 2 hours of labor. I called the customer service line to let them know I was unhappy, and they had the owner call me, which I was initially impressed with. The owner then proceeded to tell me it was my fault because I should have told them yesterday that they had to come then (even though I would have had to pay the tech overtime labor!!) and he didn’t understand why the tech being late this morning was a big deal. Time is money, people! He refused to apologize to me, and when I told him that I understand that ownership is at the root of the bad customer service issue, he told me there are a million other companies out there to call. And he is right. I would rather pay twice as much as I did for someone who is at least decently nice to their customers. Stay away from horribly sketchy company — even the owner suggests going elsewhere!