Hilton Head Chrysler Jeep Dodge Ram

Reluctant to take my vehicle up there for JUST an Oil change after everything that happen in the past few months I did. (My thoughts are, heck if I’m paying (paid) for it, I better not waste my money) anyhow with two kids under 3 both asleep. I arrived at 3 or so, asked how long and Corrine, greeted me smiling and said maybe 30 mins. Before I could get both kids out the vehicle they already got started. I waited almost 30 mins not quite, and my oil change and washed vehicle was done. Time to go over some things and the conversation with mister Ryan who helped service the vehicle and checked the vehicles computer system for recalls, went well. I went to the register to check out and get my keys and told my total was $ 43.00 and some change. I thought I purchased an extra warranty and SERVICE plan. Ryan over heard and walked over to oversee the problem and grabbed my paper work to call my lies holder to see if there were any extra plans I purchased. While he did this I put my children back in the vehicle with help from Justin (saleman). As I was Checking my with Ryan, Justin also went to go check my paperwork for me. Ryan was on hold as I walked up back to the service counter to see what the problem was… he stated «there’s no sense in you having to wait around while I’m on hold, I’ll take care of it this go around while we figure it out» I said thanks and headed out the door. Called Justin to let him know I was leaving as he informed me that I did not have a service plan. My oil change was basically on the house today. Thanks Ryan, and Justin for going above and beyond, so far you’ve won this customer back.

Worst service department experience I’ve had in a long time.
The first time I went in (about 6 months ago) for brake work and was told it would take an hour and a half. I sit there and wait. Three hours later, it’s not done. I ask why, I’m told something broke while they were fixing it and they have to replace it, but they don’t have the part, have to order it. Nobody bothered to tell me until I went up and asked why it was taking so long. When I pick my car up the next evening, it’s got greasy hand prints all over the driver’s side fender, door, window and steering wheel. And the car stunk of cigarette smoke. The original brake problem was never fixed, by the way. We ended up going to a brake place in Beaufort to have that taken care of. I swore I would never go back to Hilton Head CJDR again.
Last week I get a recall notice, and have to get it done by certified Jeep place. I don’t have time to go to Savannah or Beaufort, so I bite the bullet & called to make an appointment. I was give a time of 10:30 on Monday and that the work should «only take an hour.»
Showed up promptly at 10:30. Checked in, handed over the keys. I ask «how long will it take?» Person tells me «hour, hour and a half.» I come back almost 2 hours later and I’m told it’s not going to be done until 2pm.
She tells me that my appointment was to speak with the consultant (her), and not for the work to get done. (What?!) When I say that nobody told me that on the phone, she says «the person that spoke to you on the phone should have told you that.» Clicks around on her computer, and then says, «oh. I spoke to you on the phone.»
The entire reason I scheduled the appointment was so I could plan our day off around the work being done. What is the purpose of offering appointments if you’re not actually going to do the work at that time?
When I say I’m not going back there again, this time I mean it. The really sad thing (for HH CJDR) is I’m ready to buy a new Cherokee. Thanks to their service department, I’m not going to be buying it there, I’ll be shopping elsewhere.

Poor customer service. No one came out of the office to check me in for service. Had to go in and find someone; two were having conversation about moving this weekend. Really? Asked if I’d ever been there before — no, «here fill this out», should’ve done that themselves. No estimate on how long the oiil change would take; just we’ll call you when done.
Lovely…

well i took my dodge avenger in because the window washer fluid would not work the first time my car was under warranty they told me it just need to be pushed in well that worked for a wile 2 or 3 months then my car was out of warranty and it stopped again and i herd the the guy tell her that they break easy i think the first guy broke it and they jerry rigged it where he didnt have to replace it now it was on my dime please dont go there to get your car fixed

We encountered a small problem with our Dodge Caravan while on vacation far from home. The front line service staff members with whom we spoke were unfriendly, seemingly uncaring and did not make any effort to assist us. We left and travelled to a dealer in Beaufort where we were assisted immediately with professionalism and caring.

We purchased a used vehicle from the dealership in November. We got quite a bit of help in the hunt and I took 2 nights and 2 visits before deciding to purchase. The helpfulness over that time was appreciated. Only complaints are that we were told during test drive that the car was still under warranty for 20k more miles, only to find out it when we went to purchase that it was not. We ended up purchasing an extended warranty, which they did not mark up much, but it was still not in our original budget and the situation made me lose a bit of confidence in the dealership. The vehicle we purchased ended up having some issues which have become apparent over a few months of driving. Speaker broken, windshield fluid dispenser broken, oil leak under the body, oil filters and bolts are wrong/​mismatched, engine in vehicle is not the dodge 2006 like the car model, which was a HUGE and unwelcomed surprise to us. These things were not mentioned to us during purchase and have resulted in additional, unexpected expenses.