Wingstop

Every time I go in there messed up my order I was funny how they charge extra for ranch and I don’t give it to you when you pay for it!!!

Can I say AMAZING!!! I placed my order today inside the restaurant. We weren’t sure of what to order placing orders for a few people. The wing stop employee went over and beyond explaining the different choices. I went to give him a tip for helping me out. I said excuse me where’s your tip jar? He replied we don’t have one! I said you definitely deserve a tip! I want to share my experience with others in hopes Wing stop Harbor City keeps up the EXCELLENT Customer Service!
–THANK YOU WING STOP CREW 6÷18÷2016−

Inconsistency. That’s what you get when you go to this Wingstop and the other one that’s 5 min away in Torrance. People harp about places like McDonalds but an important strength McDonalds has is that whether I go to a McDonalds in Kenya or Oklahoma I know i will be getting that same product and taste. With Wingstop, specifically the locations that have been open 3 years or less, you really never know what your food will taste like cause their always seems to be an issue. Sometimes the fries are undercooked, so next time you make sure to note to make your fries well done, but now your fries end up hard. Or for example, the fries aren’t seasoned properly so next time you say extra seasoning but now the fries taste like a bottle of salt spilled on them. I placed an order online supposed to be ready at 8pm. Arrive at 8:01 and get my food at 8:15 with undercooked fries. Don’t want to tell them to make a new batch cause only God knows how long that will take. Charge you for extra sauce but forget to put it in bag. The list goes on but basically this Wingstop has a high turnover and workers who honestly don’t know what their doing and the Torrance location isn’t much better. Sucks the closet Wingstops to me are all less than 3 years old. If one must eat at Wingstop I suggest going to one that has been around since Obama was first elected back in 08.

This review isn’t about the food, it’s about the customer service.
I have never seen so much confusion and wrong orders in a single spot within a matter of minutes.
I placed my order and surprisingly it came up fast considering there were several people who had ordered before me. My sister and several other guests however weren’t as lucky.
Two different to go orders were dispatched incorrect and both guests actually came back to speak with manager about it.
Not only did the manager have an attitude but the cashier made no effort what so ever to look up and at least acknowledge the guest.
My sister had been waiting close to 30 minutes, I kid you not. I got my order at 9:23 and it was 9:50 when my sister walked up to counter to ask about her order. Turns out her food mixed up and was sent out with one of the to go orders!
My sister had to wait another 10 minutes for her order to be made and to make matters worse, the order was wrong. And again, no acknowledgement or apology from the staff.
I know kitchens are hectic, crazy orders coming in and a full dinning room can get things a bit overwhelming. However, a simple «I’m sorry» or «Let me take care of that for you» can go along way.
I won’t be coming back to this location anymore. I love the food here at wing stop but this location needs to get their act together. This is not a proper way to run an establishment.

Great Place. Awesome Food. Louisiana wings are fire! There always nice employees. Awesome people all around. And downtown long beach is great

I really don’t ever write reviews but the cashier at this wing stop was a real bitch her attitude over the phone wasn’t pleasant she seem to have an attitude when I paid for my food I don’t appreciate it when people put my card on the counter I handed her my card I expected it to be handed back she didn’t speak say thank you nothing very rude and I didn’t feel welcomed. She definitely needs to work on her customer service skills.

Ordered 30-​piece family pack: Hawaiian and Lemon pepper flavor. Called in order, no problems at all. Order ready in 15mins. Wings flavorful and fries were good. Great place to get wings!

This two stars review is for all locations as I have tried many and all have been made the same poor quality ways. Late at night their service is quick, which I could never complain with, though I don’t know about the daytime and have seen some bad reviews about it. I thought I’d give Wingstop one last chance, and boy is it. I know why I never come here now, their wings are either over drenched in too much original hot sauce and/​or super greasy for the lemon pepper (not seasoned only like the delicious Buffalo Wild Wings joints :) yuuum. Lastly, their wings breaded and boneless are usually always terribly crunchy to where it almost make it feel as though you’re buying into a bone. –_​_​– If you want great wings and good prices, just go to BWW.

My boyfriend and I come here occasionally when we are in the area since there isn’t any that close to Wilmington. So therefore it’s a drive to get to this location. We always come late usually after the movie theater or just a late dinner. We usually get to the restaurant and if it’s late it’s only to go which I understand and it’s fine. But this time I was very upset at the fact that I get there and there was only one couple eating and 4 employees in the front talking and they told me hi guys sorry but we’re not talking orders anymore and I didn’t understand why when they close at 12am. The girl says we stop taking orders at 11:45 and I was like well it’s 11:44 if you want to be technical. Of course they said they weren’t taking orders. This is really annoying … I drive far to get there and I even told the guy were ordering to go though but made no difference. Really upsetting.

Service is very slow. And the workers expect you to order fast. And give a weird look as you walk in. Second time in this place. Took forty minutes to give me my food. The workers walk out and hangout to talk knowing there is a long line.

My lemon pepper wings barely had any seasoning on them. The wings were also under cooked. The skin on the outside had a rubbery/​fatty texture not crispy at all. Grossed me out so much. The soda machine was also out of almost all of the Coke flavors except for the original one. The root beer vanilla flavored soda I got was almost flat.
*sighs
What is going on wing stop?
Will not be returning this used to be my favorite spot.

PAULINE!!!
Was very Rude taking my order very unprofessional, makes people not want to come back. She was very frustrated answering my questions. I Called inn my order, when i got there it was still not ready. All the employees were standing there talking bout what color they were gonna do their hair. One of them was walking around bumping her music out loud changing the channel to tue TV. Not to mention when i came home to host my party my wings were RAW… RUBBERY… GROSS! WORST experience in this Location. Not ever coming back. This location needs a lot of work, employee’s are GHETTO UNBELIEVABLE!!!

This place is awesome the young ladies are cool as of December 4 2015 they even have me a free drink and extra fries for my order because it was taking a long time. Only downside is the parking in the lot good luck

Slowest service ever. Even with 6 employees behind the counter. How hard is it to deep dry wings?!
Never coming to this location again.

The wings at this location are so tiny and looks like they have been eaten already
Customer service is horrible
And the manager Elizabeth is useless
She rudely cut my girlfriend as she was getting her drink at the soda machine
How disrespectful and rude
Wait your turn, who ever gave her the manager position must be even worst than her!
Never eating here again, lucky they opened one closer to my house in San Pedro

I love wingstop, usually the have really nice workers and aren’t rude. But this lady with red hair seriously made me doubt this place. I’m walking up to get my drink and I’m about to choose and this lady comes and says «can I do something really quick?» And gets her cup and pours her drink, I honestly was about to cuss her out in front of everybody but I really didn’t want to cause a scene over her basically putting herself over a PAYING COSTUMER. This was the most selfish thing ever, I was in disbelief that she honestly did that, she couldn’t have waited till I poured my drink? Food is great, but costumer service is terrible.
Now I’m putting one star because first don’t even bother writing a review on this place unless you want to get personally get threatened by the manager Elizabeth with a lawsuit.

POOR SERVICE ~ NASTY FOOD!!!
I’ll never come back to this Wingstop ever again. I ordered 2 different orders with bone in and extra garlic parmesan. When I got home, both orders were wrong and it made me sick to my stomach. The boneless pieces of chicken they gave me was torn up and looked like someone’s leftovers. I even gave the cashier a nice tip. I called to let them know they gave me the wrong order of food and the know nothing suppose to be manager Elizabeth was very very rude, as if I was not telling the truth. If she is manager then just close the place because everybody is not going to accept her being disrespectful while paying lots of money for nasty food. Who ever promoted her needs to be fired now!!! We are tired of restaurants like you taking our hard working money and serving us pig slob.
Just go out of business, we won’t miss you at all!!!

TL;DR — I will go hungry before eating here.
I don’t understand how this place has any positive ratings. Maybe most people go in the daytime when they have pleasant, educated staff on hand to handle customers.
This is by far the worst eating establishment I have ever been in, and I’ve eaten at one of those «deli’s» in the back of a sketchy convenience store where a guy named Sal makes sandwiches without gloves on and the only table is occupied by shady fellows playing dominoes.
My wife and I walked into Wing Stop, which I am actually quite fond of. Upon entering, we were not greeted by any of the six (by my count) employees. In fact we were ignored by the two people at the cash registers and the «manager,» who was walking around pretending to look busy. Speaking of this «manager»… She was pronouncing the names on the order terribly wrong (so much so that I was completely baffled as to how the name Jasmine could possibly be pronounced Jaws-​Minnie) and then yelling at the people when they didn’t come up to get the order of the ficticious name that was just called.
So once we were asked what we wanted (still have not heard «hello» up to this point), we asked to have the «manager’s special,» which was a special order written on a giant chalkboard in brightly colored chalk. This chalkboard was located 5 feet from the cashier, and when I ordered she stared at me… Just stared… For an inappropriately long amount of time. Finally, once I drew her attention to the aforementioned sign, she had a two minute conversation about what the manager’s special was and how to put that information into the computer.
After ordering the necessary flavors and wing quantities, the manager annoyingly asked is if we really wanted to wait 30 minutes to get our food because they are really busy. Apparently this Wing Stop doesn’t like customers in their store. We left and will never return again.

Love the taste of their wings… however,…HEARTBURN! TWICE in a row!
Associates are «meh» also.
Still searching for a great wing location.

Short review :
What i like the most about Wingstop its their Lemon pepper wings bone in, they are just perfect .
He orders the boneless mild, cajun or atomic hot.
Always great customer service either over the phone or when you go inside the restaurant .
We love Wingstop.