Discount Two-Way Radio

Here’s what you need to know before you buy a two way radio…
Number one, don’t go to a big box store. You’ll end up settling with a off the shelf pack of two or three just to find out they have crappy reception and the batterys stop holding a charge. It’s just going to piss you off and cause you to throw your crappy cheap two way through a window, now you have to fix a window and buy a new radio. Save yourself a whole bunch of time and money, call these guys. Seriously, they know radios. I dont know radios so i relied on them to point me to the right radio for my business. I got them THE NEXT DAY! What? Yes… the next day. Anyhow, just call these people… might as well do it now, because if not now, you will later.

On the ranch we needed a dependable radio that would withstand adverse weather conditions. Discount Two-​Way Radios recommended Alpha One, which featured being waterproof. Suspecting that waterproof really meant water resistant and doubting we’d ever put it to test in the dry mountains we purchased two Alpha Ones. A few days after receipt I was at the barn filling up a bucket at the water trough and inadvertently dropped my new Alpha One in three feet of trough water. After four seconds of frantically searching, I found the radio, and immediately took out the battery, finding it totally dry. Blowing water out of the mic, I called headquarters and received a confirmation voice response. And it continues to work perfectly. Waterproof means waterproof.

Highly recommended! I placed a last minute order for 52 radios, after my vendor who I usually rent radios from flaked on me. I called them late Friday afternoon and they were able to have the radios programmed and ready for me that night. Not only that, purchasing the radios from Discount Two Way Radio was actually more inexpensive then renting. Great product, price, and service!

I would not recommend purchasing your radios from these people. I purchased 3 radios from them, two were purchased in 2010 and one in 2011, one was not working so I called them and Lynne said they were still under warranty so she connected me to repair and they advised me how to send them to get repaired. She looked up my account and assured me they were under warranty. Couple days later I get a phone call saying they are NOT under warranty and sorry for the misunderstanding-​misunderstanding? Really? Not on my part, sorry, Lynne assured me they were under warranty. Also said $ 50 for repair, I was furious, obviously their wonderful employees do not know how to do their job. And of course she had no recollection of our conversation-​OF COURSE NOT! Sergio called me and I was furious when he told me I would have to pay $ 50 for repair after HIS employee assured me the radios were still under warranty, I asked to speak to his boss and do you believe he tells me there is no one else but him? After arguing he gave me Anthony’s number who then advised me not only $ 50 to repair the radio but additional money for a new battery-​so bottom line-​purchase your radios elsewhere, they rope you into sending your radio for repair when they know full well it is not under warranty only to tell you it costs as much as a new radio to repair, but wait-​Anthony offered me a whopping $ 25 off a new radio, see the pattern here… I told him to keep the radio and I will not do business with them in the future, know what he said? He said OK ! Great customer service, huh? Does he care they are losing a customer? NO WAY. Like I said go elsewhere to purchase your radios where they care about your satisfaction and do not rip you off.

Had items at shop unlike others from which I had to order it and get it shipped. But sadly that is the only reason I purchased from dtwr. After telling the guy that I wanted to buy a mobile antenna with gain and hook it up to a handheld via bnc adapter (already had the adapter) I was told that they only had 2 antennas to choose from. One had no gain and the other had 3db. Ok so I went with the 3db one. Then the guy attempted to show me how an antenna with gain works by using the balloon method. Not even at one point did he ask me anything about the operation area of the antennas use to see what antenna would work best.
He brought the radio with bnc adapter back to show the tech what I wanted and the tech told him that the adapter I had wouldn’t work (yes I’ve used it before with good results). So the tech handed him the supposed right adapter. Was told mine wouldn’t work but luckily they had one that would but at 20 $ I wouldn’t dare buy it. Guy said only 5 $ above cost. Finally explaining to the guy that the adapter I bought was from a dealer that sold only icom parts for icom radios. So he took the radio and adapter back to the tech who tested it and hey it worked perfectly.
While I did purchase what I came for and was able to get it that day. I refuse to buy from any shop that where the employees try to act like they know about radios. I’m not an expert but I do know enough. And yes I already knew about the balloon antenna theory