Ace Hardware

I have never been treated with such amazing customer service and respect. The associates at this store are very helpful and do their best to make sure you leave with what you need for your project. I have been reading some of the other reviews on here and I do not believe they could have been for the same store. These people obviously do not understand what great customer service is. Thank you to the team at this store for making all my projects come together.

I hate to complain and like to give people the benifit of the doubt, but i must say the employees of this location all three (that ive ever seen) have creepy and horrible customer service 1. The manager stands at the door and gives you the creep evil eye until you come in, then proceeds to follow you around as if you are up to no good. 2. Is rude, short, unfriendly, cold, and treats you like a theif. If you go in knowing exactly what and where the item is you want you should be ok but if you are a solitude shopper like to browse, price compare, or ask questions this is not the place for you. I have given them three chances and today topped it off. Prices are way over priced compared to competition, staff is super un professional, rude, and not worthy of your $. Location is always dead! (wonder why) perhaps a new staff or a class on professional customer service skills would steer business their direction. Continue this way and ace happy valley will shut down. Manager also will argue with you and get defensive. Lastley the brown haired immature young girl who cant smile or be friendly needs to be retrained or fired! She is equally horrible. It’s as if they hate the job or dealing with people. I didnt feel valued, or welcome. Plenty of other affordable and friendly places to shop.

I will always try to support a neighborhood business before I head off to a big chain. I have given this store many chances and I just cant do it anymore. First are the hours if you need anything on a weekend or during the week that is either late or early in the day forget it there closed. If you do manage to get into the store during business hours you will not get much help and when you do the staff will be rude and condescending. the last purchase I made there was for wood putty and when I spoke with the gentleman I let him know that I needed one that was stain able. He promptly handed me one and said this would work. As I was waiting to check out I was reading the jar and right there in black and white it says not stain able. Between the poor hours and the horrible customer service I will be driving instead of walking to other hardware stores from now on.

Friendly staff help me find what I needed plus it was on sale! Made my shopping trip quick and easy.

I had great help and advice when I went to Ace on Sunnyside to buy paint. One person who helped gave me a demonstration on how to fill holes with spackle without it being noticeable, another put my paint neatly in a bag so nothing spilled, and the paint expert was enthused about paint and she gave me pointers. My apologies for not remembering their names! I appreciated their help and know I can go back there with any questions and to purchase anything for my hardware needs. Thank you!

Went in here today for a new sprinkler head that was broken off. I had the broken head with to use as an example.
This big guy with a beard happened to wobble out of the bathroom right when I was in front of the sprinklers. I said excuse me and showed him the clearly broken part. His reply was «what?», okay off to a bad start so I said «I’m looking for a new sprinkler head». He seemed to be bothered by the fact that I didn’t know the exact part name or number so he was determined to make my experience uncomfortable.
He had this really shitty tone and kept acting like I was bothering him. He just stood back while I sorted thru the different heads.
I exclaimed that I didn’t know what to look for and he replied with «they’re right here» to about 50 different types. Oh thanks! That narrows it down.
So then I read the writing off the top of the head to him «it says HE-​VAN-​10 on it». He says «that tells me nothing»… And proceeds to shrug his shoulders.
At this point I have had it with the attitude. So I said in a firm tone «never mind I will figure this out on my own». He then stood behind me completely silent, presumably rolling his eyes or trying to think of another shitty thing to say to me… Then he slumped away without a word while I sorted thru the sprinkler heads.
I am giving them 2 stars because A) they had the prt I needed for $ 2.50 and B) the cashiers were very friendly.
Oh and also, I could tell he ran off to talk shit on me to his friends as they all gave me the stink eye as I was leaving.
All this said, there was another guy with a smaller beard and shorts on out front that was super friendly and the cashier was nice. Maybe this guy is just a bad apple… Every business has one.