Royal Administration Services

If I could give no stars I would. Royal is royal crap. They take forever to inspect your vehicle once its in the shop. 3 weeks in my case. Then they claim the problem is «pre-​existing». I have had more than one problem with them. DO NOT BUY THEIR WARRANTY!!!

Unilocal defines the one star rating as «Eek me thinks not». Well, based on my experience with this company and my requests to be removed from their mailing list one star definitely applies!
I’m the type of person who severely dislikes advertising. I have an ad blocker on my web browser. I pay for satellite radio to avoid radio advertising and change the channel when commercials come up. I flag all Google ad choices as not relevant. I’m also signed up on the Do Not Call list. You can see my annoyance with advertising, and all the more so when it’s pushy and repetitive. What particularly annoys me about this company is they make their ads seem like government correspondencr. Every time I get an ad from this company– with various names on the fine print — and I repeatedly call the 800 number to be removed from their mailing list, to no avail. Maybe posting it online will make them stop.

My husband and I signed up both of our vehicles with this warranty company in December. First I think they may us one of those companies that help you delete negative reviews because after the way they just handled our claim I am amazed that this company has the high reviews that are shown. We, in part, made our decision to sign up with them as oppose to another company, based on reviews that we’d read. DON“T WASTE YOUR MONEY! I was told by my repair company that they denied my claim and made an excuse that the issue was pre-​existing. My vehicle has been driven over a thousand miles with no issue since I purchased this warranty. It began to hesitate. I took it in and was told my timing belt was stretched. I spoke with a customer service rep from the company that used phrases like it «could have been preexisting» he said it «usually takes at least one thousand miles for an issue like this to occur» however when we signed up we had to report the mileage and my vehicle has been driven over 1300 miles since we signed up! Also, I called various service departments at well known car dealerships in the area. I’ve spoken with master mechanics etc… who all said this is a crock of bull and is an assumption. Also, all of the research I’ve done online states the contrary. It’s one thing if this were true but to try to get out of paying the claim by stating that this could have been preexisting leads me to believe that this company is a SCAM. When dealing with a vehicle this statement could almost be used for anything. Unless you take your car apart and examine every piece before signing up anything could be said to be pre-​existing. We’ve paid over 7,000 for two warranties for nothing but an unethical company who is in the business of taking money and selling warranties but not covering you if you actually have a problem! SAVE YOUR MONEY… DO NOT BUY A WARRANTY FROM THIS COMPANY.
I asked to speak with a supervisor and was told that she was busy and would have to call me back later. I spoke with them at 9 am this morning. No call back all day while I am without a vehicle. It doesn’t seem like customers matter. I asked the rep for the corporate info and was told they are just one stand alone company. I asked about the owner, higher level manager etc… he said he couldn’t give me any information and I just had to wait for a supervisor to call me which never happened.
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RUN AWAY FROM THESE SCAMMERS. They don’t cover anything on the list. They are nothing but a bunch of thieves. I wish I knew earlier before signing up with this company. Your car is not protected. Just google Royal Administration Scam and you will see what I’m talking about. Also check out the consumer affairs

Royal Admin uses a third party telemarketers to connect you to their company. The telemarketers hang up on you once you ask them to remove your number from their calling list. The telemarketers call you at least 4 times a week with different numbers and then immediately disconnect those numbers so you can’t call them back. The company calls itself «Motor Vehicle Services». That company connects you to Royal Admin. I was so desperate to have my number removed so I played along with their game and spoke to someone from Royal Admin. A representative who called himself John Hilleges (sounds phony doesn’t it) wanted to sell me a policy but would not send me a contract through snail mail or email. He wanted me to provide him with my credit card number. Sounds legit right? I asked him finally to remove me from the calling list. His response was «I’ll call you tomorrow.» and hung up on me. I tried to call back but there is never anyone there to answer the phones. You have to leave a message for them to get back to you. Again, a sneaky business who likes to harass the public. Bad business practices and find ways around breaking the law to solicit business. They continue to call me about 4 times a week and going to change my phone number.
Seems like «Joe» works for Royal Admin.

It is with utter shock that I write this complaint. The fact that a business like Royal Administration is allowed to conduct such nefarious business practices is beyond comprehension. I just submitted a complaint to the BBB regarding the claim adjuster Henry who was so rude to the service manager handling my car that she asked that I contact him directly as she did not wish to deal with him. True to his stripes, he was so rude and disparaging to me, I asked to speak with his supervisor. While this was going on, I received another shocking revelation.
I purchased a 2005 Audi in Feb 2013 from the Sharpest Rides in Colorado. They are a terrible business and I only realized a month later that I bought a lemon. I was furious but somehow calmed at the thought that I shelled out an additional $ 2000 for an extended warranty. I took my car to Audi as my contract states I’m allowed to have my car serviced by a facility of my choice so who better than the manufacturer? Audi ran a diagnostic test which I paid for and determined I needed a new transmission. They open a claim with Royal who sent an inspector. The inspector then requested a road test & another diagnostic test. The claim adjuster Henry then decided that the diagnosis by the manufacturer was not sufficient for him and asked that I take my car to AAMCO. I complied. The diagnosis from AAMCO was exactly the same as I had expected. Meanwhile, I spoke to the ill-​mannered Henry inquiring why they would not pay for a diagnostic they requested. He claimed they only cover it if the facility were repairing the car. As I would have preferred Audi repair my car & the choice of AAMCO was Henry’s choice, he should pay for it. I then receive a call from AAMCO stating that Henry requested the engine & transmission be taken apart and an inspector would be sent out at which time they would determine whether to approve the claim or not. The advisor at AAMCO from his previous experiences with Royal asked that I agree to cover his costs of $ 950 for this extensive diagnosis as in his experience Royal frequently denies transmission claims or request a repair solution that is not recommended by AAMCO but costs them less. Hence, AAMCO is left with a repair bill that they have to pass onto the customer.
It would now be over $ 1000 spent in diagnosis alone. It does not make sense for me to have pains and go to a doctor who in his years of training can diagnosis appendicitis from my symptoms and the diagnostics tests that he performed; then my insurance company asked that he perform surgery to remove all my organs and fish out my appendix for them to determine whether its ruptured or not. After two experts have diagnosed this car, I can’t understand how Royal will request over $ 1000 in diagnosis. Even if this is covered by my warranty, I have a limit of liability and this cost is deducted from my coverage.
I googled Royal Administration to get a number to the corporate office to escalate this issue as I am not authorizing this $ 950 diagnosis. I was shocked that the first five results in Google were links to numerous complaints about this company. It seems it is common knowledge that they are a fraud and the only customers with solutions sought litigation. How this company is still in business and allowed to prey on unsuspecting customers like me is beyond disbelief. I have copied this complaint to the BBB again as well as the Attorney General’s office of Boston, I also wrote to Help me Howard of Pix 11 News; a consumer advocate to seek help. Something must be done! I will continue re posting this message on ripoff report, google and every news station consumer report site that I can find. Royal Administration MUST be stopped!

Rather than pay out, they dropped my policy. It was hard to find a mechanic who would accept this extended warranty, now I know why! They used a loop hole to get out of paying for my car repairs.