This is the worst CVS I’ve ever been to. Disorganized, half of what I need is always out of stock, employees don’t know anything, ridiculously high prices, checkout is confused and inefficient. The pharmacy is absolutely terrible — incompetent, and unsafe in my personal experience and opinion. For example I had to pick up a family member’s prescription, and discovered that the pharmacy had switched the prescription(a venerable cheap immediate-release generic) to a much more expensive drug that is dangerously ineffective and should never be used for this situation(a time-released specialty drug which cost about $ 50). They did this without informing either the prescriber or the patient. In my opinion, this is a horrifying and disgusting example of profiteering at the expense of patient safety. For customers, it is extremely important to carefully read the CVS label, compare it to your doctor’s prescription. And most importantly, before taking a single dose, remove a pill from the bottle, and look it up online or in a reference manual(there will usually be a code stamped on the pill), to make sure it’s the correct drug. Another piece of advice if you’re doomed to use this godforsaken pharmacy. It takes them FOREVER to fill prescriptions, and there’s always a maximum of confusion. Don’t even try to do it in person. It’s better to have your doctor’s office submit it electronically. Then you can just keep calling the pharmacy over and over, until they tell you it’s ready to pick up. Unfortunately this is the only drugstore/pharmacy in a town which is mainly car-less college students and relatively mobility-challenged elderly people. So they have a captive clientele and can pretty much do whatever they want. Also, many local employer-based insurance plans require people to use CVS, and do not cover prescriptions from other pharmacies. For people who are able to drive to another town, I’d say any of the West Lebanon alternatives are better than this, particularly for OTC drugstore items. West Leb has Walgreens, another CVS, Walmart, and I think even Hannaford has a pharmacy.