Budget Car Rental

Do not trust anything the people at this Budget tell you. They are liars and in the business of charging you money that you do not need to pay. If you have to, book online like I did. They are unprofessional and have extremely poor customer service. The following will tell you why I arrived at this conclusion, if you have more time.
I booked online and prepaid. This guarantees your car and gets a cheaper rate. Also, they cannot simply give your car away that way. Well I arrived at 1125AM. I had chosen 11AM as the pick up time. No problem according to the
rep. But the person at the rental place insisted that the rate would be different. I explained that it does not matter for prepaid cars but to no avail. I called the 1 – 800 number to confirm. They were really professional and calmed me down from going to the Enterprise rental a mile away. SHe even tried to talk to the rental place lady who would not even let her finish a sentence. The Budget rep on the phone was professional and told me that the person at the branch was not following protocol and that Budget would make sure they comp my bill if I am charged extra. I agreed to this situation and signed for the car. Guess what? All of a sudden, the quote matched what I had paid already. The claim for the increased charge was a complete lie. Luckily they had a car available, the only one in that class that I was supposed to get. Only God knows what would have happened if they did not have a car in my selected class.
I added a day to my rental and paid for it with Budget over the phone. Guess what? They tried to get me to pay a different rate at the rental. I simply asked them to print the bill and see what the total would come to. Surprise. It was the bill I had agreed to with the person on the phone. Bottom Line: Do not trust this branch with anything.