Pep Boys Auto

I scheduled an alignment ($ 90), after two hours the mechanic told me I needed new tie rods (because they were seized) and adjustable control arm bolts. And because of that they couldn’t complete my alignment.
The next day I took it to Les Schwab where their professionalism is unreal. They met me at my truck, and took me inside to get started. They completed it in under an hour and for $ 55. Sorry Pep Boys, your service department is suspect.

Needed a part but they offer a 25% coupon online. Only issue is the website won’t let you change stores without an error. Went in and asked them to honor the discount since the website has issues and they refused.
Oh well, the part is $ 20 cheaper on rock auto. I’ll just wait a few more days. No big deal.
Do yourself a favor and support a store that actually wants your business. You’ll be much happier in the end.

Went here for almost ten years. Pretty much because it’s where I bought my tires so I got free rotation so I’d go when I needed oil changed, etc. Damaged my car in the process. I will NEVER come again. Best of luck to you if you choose to bring your vehicle.

Better off going somewhere else. Came in on a Saturday to get my check engine light looked at, ended up making appointment Sunday, but before making it I asked the lady if I would have to wait if someone happened to come in before my appointment and she assured me they take appointments before walk ins. Low and behold when I came in for my appointment they told me two people were ahead of me and I had to wait to get my check engine light looked at… Not even a 10 minute job.
Update: took them two hours, and when I talked to the lady Saturday I asked if they would charge me she said no, then after the maintenance was done on Sunday the same lady proceeded to charge me 60 dollars.

Well, each time we have been here we are content with the work. However, it doesn’t matter what we seem to have done it’s going to take approximately 3 hours. Just plan for work to take twice as long as quoted. The people are very nice and we will return, just takes planning.

If possible, I would give this location 0 stars. My husband and I walked up to the service counter and the people working didn’t even greet us, we had to greet them. They also didn’t even ask what we were there for, we had to initiate everything. We told them we were just in for a oil change, they informed us that it would be three hours which we were fine with. I told them I was attempting to get a coupon from their website but the website was messing up and asked if they would still honor it. The guy said that was the websites problem and not theirs, and that they would not honor it because it wasn’t their problem. At this point I asked for my keys back and went to Firestone. I use to be a loyal pep boys customer but will never go back. They need better customer service training.

Had an appointment for an oil change, in which they called and verified the night before. I woke up early for the appointment. When I arrived at their facility they notified me that they couldn’t complete an oil change because their oil canisters were full. No coupons were offered for their mistake, this is the worst customer service I have ever experienced at any auto service department.
Not only are the workers here incompetent, they are also inconsiderate. I will never shop or get my service done at this company.

Poor customer service. I waited at the register while the sales associate chatted up with an old high school buddy about how he didn’t take any supplements. All he would do post work out is drink OJ… Ok well thanks for providing great customer service. It’s pretty clear this store doesn’t care about servicing the customer.

IF I COULD GIVE THIS PLACE 0 STARS I WOULD… I called this morning to ask if they conducted smog tests, I was told YES, asked the name and make of my vehicle and told to come on in. Just to be on the safe side I called approximately two hours later, and was told the same thing and that the smog technician would be there for another two hours. I arrived there 15 minutes later and was told immediately upon my arrival that the smog machine was down by a female employee. This sounded like something they said ALL THE TIME, because when I told her I had just called and was told that the smog technician was there, she looked surprised and stated «oh, let me go check». As she was walking in, another employee came out and said «Oh he didn’t show up today». WHAT THE HELL? Are you serious Pep Boys? This is how you do business.
I received an oil change here about two years ago, and I waited so long that the battery in my phone died. YES THAT LONG!!! I was so disappointed at this level of customer service today that I could NOT wait to provide a review. Lo and Behold, others have had the same exact experience. DO NOT PATRONIZE THIS PLACE, THE SERVICE IS HORRIBLE, I WOULDN’T TRUST THEM TO WASH MY CAR MUCH LESS PROVIDE A SERVICE. DO BETTER PEP BOYS DO BETTER!

Do not come here for major car repair!!!
I only came here due to a suggestion from a friend and I definitely regret it!
I came in there because my check engine light came on; my car would shake when it started. I took it to them on a Friday with an appointment. As I walked through the entrance I noticed the free «check engine diagnostics» posted on one of their windows so I felt a little good about that.
I checked in and sat in their little sitting area. After about an hour they came to me and told me that I needed a tune up including new spark plugs and that the parts to fix it would arrive the next day. So I said fine.
The next day I came in again with an appointment after they had called me to tell me the parts were in. After a couple of hours I paid around $ 400 including a diagnostics fee that I was kind of surprised to see. But at that point I did not care because my car was fixed…
NOT! About three days later, on Tuesday, the check engine light came on again and the same problem persisted, car shakes when I start it. I informed them of this and also that unfortunately I would not be able to bring my car to them until the end of the week. At that point I stopped driving it so I wouldn’t risk further damage.
One week after the initial «fix» I came back to them so they could see what the problem was. This time it took a little over 3 hours. I HATED the fact that they did not keep me updated on the progress since the previous diagnosis took a little under an hour.
The first thing the technician tells me is something along the lines of «.I wish I had been there» when the car was brought in the first time. He told me the problem was worse than previously thought and that to fix the actual problem (blown head gasket) would cost around $ 2000!
Then he proceeded to throw in discounts to try to make the price a little better for me. Then I ask him about the $ 400 job that the did a week ago. I pretty much said you replaced parts that were not the true issue and now I am out the money I spent the week prior. I also compared the diagnostic report from the week prior to the one that day and my car was shooting off the same codes that they supposedly fixed last week. When I brought that to his attention he was pretty much at a loss for words and there was silence.
I went home and after a little while called the general manager to see if I could at the very least get a refund of the labor (I mean the parts are in my car) which was roughly half of the bill. In the end I got a no, and an explanation that what they did the first time is something they would’ve done to fix the true problem so they woud’ve had to do that anyway IF they had diagnosed it correct the first time.
I pretty much said I am not going back there and was able to find reputeable mom and pop shop that fixed it correct the first time for much less than they quoted me even with the «discounts» they threw in.
If you want to take the risk of a mechanic in training to «fix» your car then this is the place to go. They definitely did not fix it right the first time and I was smart enough not to give them a second chance to possibly mess my car up with another novice in training.
And BTW an appointment means nothing it seems, its pretty pointless. At most any service place an appointment gets you head of the line privileges provided you are on time. This place doesn’t seem operate that way.
I also noticed both times I was in the sitting area people being quoted times for routine things like an oil change or tire replacement waiting a lot longer than they were originally told. So if you go here make sure you bring something to entertain yourself for 2 – 3 hours.
Definitely stay away from here there are enough places in Hanford and Lemoore that this place shouldn’t even come into consideration.

UPDATE 06÷21÷14: Paul called me after seeing my review. He told me that he didn’t realize exactly how upset I was with Pep Boys. I was calm and civil with him, but he got noticeably irritated with me. I told him that his phone call was very inappropriate and that I didn’t appreciate it (he later apologized for his tone and what he said). He apologized for making me think that my total was definitely going to be $ 400-​$ 500 and asked if I would want to receive a refund to show how sorry he was. The next day, I picked up a refund of $ 200 from Pep Boys. I’m very grateful that I was refunded, but due to the confusion and drama that resulted from going to Pep Boys, I still plan to never return.
I will never return to Pep Boys for any kind of service. When my truck broke down, I had it towed to Pep Boys. After they looked at it and ran some tests, Taylor called me and told me that there seemed to be two problems. He made it seem like one problem was worse than the other, so he recommended that they first fix the worst problem and then address the other. I was told that the repair (s) would not cost thousands of dollars.
I spoke to a different man the next day (I don’t remember his name) who didn’t know that Taylor had already spoke with me, and he addressed the not-​so-​bad problem, but made it seem like it was the biggest problem… He actually didn’t even mention the «big problem» that Taylor told me about. He told me that it would probably cost $ 3,000 to repair my truck. I remember him saying that he’s pretty new and so is Taylor, so they wanted Paul to take a look at my truck.
Paul gave me ANOTHER story. He basically told me that they didn’t know what was wrong with my truck, so they wanted to try some things before charging me. I asked how much it was going to cost if their attempts worked, and he said $ 400-​$ 500.
I received a call a day or two later and was told that their repairs worked and that my total was $ 800+! I received a copy of the invoice and consulted multiple people who I personally know at a dealership/​auto shop. They alerted me that I was being insanely overcharged (example: I was charged $ 100+ for a coil that really only costs ~$ 30).
I, along with one of the persons that I consulted, spoke with Paul about the outrageous price. He ended up taking $ 100 off of the labor cost, but it was still ridiculous. I found several coupons for their services, and he told the person that I consulted with that I would be able to use multiple coupons. He seemed like he was going to let me use two, but then claimed that the «system wouldn’t allow him to» (which was obviously a lie), so he only let me use one. I ended up paying $ 200-​$ 300 more than I was originally told I would have to pay.
My husband and I have also had oil changes done at Pep Boys, and they «alerted» us that there were things wrong with our vehicles. We were skeptical the first time, and when we sat in the waiting area the second time, we noticed that they told EVERYONE who was receiving an oil change that there was something wrong with their vehicles… I found it hard to believe that EVERYONE had something wrong with their vehicles, and figured they were fishing for money.
Don’t go to Pep Boys.

The time in which service is promised is usually QUITE a bit longer than they quote. Originally, an oil changed was promised to me to be done within an hour. Two hours later, I am still waiting for my car. I encounter this more than half the times I have come to have my car serviced. And when I approach the service counter to inquire when my car will be finished, I am completely ignored. NONSENSE!!!

I came here a few months ago and the service department was very motivated and professional. On a more recent trip service did not initially meet that earlier high standard, but eventually all was made right.

Immediately after leaving the service center I called Pep Boys Corp and filed a complaint. The store Manager Robert Lee call me first thing Monday morning, apologized for the service, assured me he would look into the situation, and refunded the price of my oil change. I was impressed at how quickly Robert handled the situation. I can’t fully recommend this place until I use them again (which is unlikely since I don’t live there).

I took my vehicle in for engine problems and the technicians diagnosed the problem inaccurately which caused me a lot more money and I had to be without my vehicle for a week. The worst part is that the part they ordered and installed was not the problem at all and I still had to pay for the labor and diagnosis. I would think that a large reputable business such as this would have trained mechanics in their service bay.