In-Shape: Hanford

It’s a good gym. The staff needs to be more helpful but they do over charge for what u get. Machines are old and equipment is rusty. I do enjoy the classes they offer and am glad despite the short comings I can get my workout in

This in shape needs to hire proper child care agents; there have been times where I went in and woman yelling at other works stating the kid that came out with her kids is not hers… I would never leave my child there.
There are never clean towels when needed
I go to this gym because I get a discount through my company and they are open late. BUT this gym could do much better if their management cared enough to. P. S. Don’t go in late at night; the bathrooms are at mess.

NEVER ANSWERS THE PHONE! Me and my husband signed up for a membership cause the navy base gym is kind of far but every time we go the person at the front would never say hello! Canceled the membership cause of the pricing and hidden fees!

Well the resolution has arrived, maybe I need to leave a review for the USPS. But according to In-​Shape just because the bank says the payment was paid and their accounting says it was not paid I have to prove it was not paid so for that the review stays at 1 star only because I could not start with 0 stars to begin with. Also, for the reason that when I first started this complaint and cancelled service they took money out before the due date for April bore anything could be stopped. But Tiffany Black was good to work with!

Edit: about a month after this complaint, and after several calls with different people I received a refund. After my initial frustrating experience calling corporate, the other people that I talked to were more helpful. I wish it hadn’t taken complaints on Unilocal and to the BBB to get things moving.
**WARNING** Do not do business with In-​Shape Health Clubs. They use unethical sales tactics to drive up your monthly billing, and include cancellation fees which they will not waive or refund. My wife went into the In-​Shape Health Club location in Hanford, CA. She intended to sign up for a membership only, but accepted a «free personal training session» while she was there. During the membership sign-​up process, she unknowingly signed an agreement for a 12 month personal training agreement at a cost of $ 260.00 a month on top of the normal membership, which included a $ 250.00 cancellation fee. The salesperson never discussed this with her. We quickly were out of their five day cancellation window, as we didn’t know about the plan until the next monthly bill came. After calling the local branch to attempt to get a refund, we continued to be charged until I finally called the corporate office. There, I spoke with several personnel who all worked off the same script: «you signed a binding legal document, these charges are nonrefundable.» We never used a single personal training session. This process has cost me $ 1020.00, all for services I have never used over a period of three months. The personnel in corporate told me that none of them had the authority to refund me this money. In-​Shape has lost me as a customer forever, and I urge everyone to avoid this unscrupulous business.

Compared to larger chain gym with Inshape gym; there is one difference i dont like. they make u pay more to access other inshape gyms! Lame! Why not have one membership to all the inshape gyms? Theres like 6 gyms in the outskirts of Hanford. It would b nice to visit other towns & workout. Anyway with tht said, i still love inshape. I hve been coming here for over 2 years. I hve lost 30 lbs w/​their trainers, & attended a Pilates class weekly during my pregnancy last year. Big shout out to Liz! Shes awesome & also teaches a cardio kick class tht will kick your butt! Most ppl who frequent this gym take the free classes. They are all good. I also love the kids club! Renee is great & wonderful w/​children. Children 6 mos. & up can go to the kids club (childcare) for up to 2 hrs. during your workout per day. You pay a little but extra for each child. But totally worth it bc my son loves it! I also love the front desk girl named Mary. She is the spirit of Inshape! Shes very sweet & informative. They must treat their employees good bc most of them have been working here for 5 yrs or more. Im looking forward to more changes tht they r making, (renovating the indoor pool).

Not only is this facility dirty, HOT (they don’t keep the air comfortable enough for me), they run an unethical, business with a complete lack of customer service. When I signed up, I was told by the manager that I would not be charged the yearly $ 29 fee (YES, YOU WILL BE CHARGED THIS YEARLY FEE!). I called to complain because I was told I would not be charged, given that I paid a year in advance. The company knew how displeased I was, yet they did NOTHING to reverse these charges. I hate this business. There are a couple nice staff members, but the managers are AWFUL. I was chose another business, I heard the YMCA is around $ 25 a month and there aren’t any hidden fees. BEWARE INSHAPE!!! Also, I gave my friend a 45 day gift pass that Inshape sent me in the mail and this is what they told my friend after being RUDE to her: Are you just trying to get the 45 days free and not sign up? RUDE! I hate this company.

I had a contract here for a couple of years and had nothing but issues from the start. First off I think the price are a little high, even with the discount that I received per month.
I fell on hard times a while back and needed to cancel my membership. The reps there told me that I would have to call their head office in Modesto/​Stockton or wherever. I did just that, explained my situation and why I needed to cancel. The lady kept trying to talk me into keeping my membership. I understand that is her job, but after the 3^rd time of saying NO she should have stopped.
I was told that I would no longer be charged… until I got charged the next month. I called to ask why and they said because I hadnt cancelled my membership. I explained that I did, gave them the date/​time and name of Rep that I spoke to. They apologized, but then asked me if I wanted to sign back up… are you kidding me??? She also told me, well you could have used the gym since you were still being charged, what kind of BS is that???
Time went by, 3 months to be exact and I was still being charged!!! I called and asked to talk to a Supv. explained my situation AGAIN and they said they would re-​imburse me for the $$$ that was charged and I’d receive a check within 6−8wks. That time passed and I NEVER got the $$$. I called time after time and was always told to be checking the mail… it NEVER came!!! To this day I still have never received any refund and everytime I call they give me the run around, finally I gave up.
I had another experience w/​the personal trainers. I know they arent technically In-​Shape employees. I went in one day cause I had been diagnosed w/​high cholesterol etc and my Dr strongly suggested that I work out among other changes.
I do not know the proper way to ‘work out’ which may sound lame to some. But I wanted to be in good health and look good. I went in and spoke to the sign up reps. I told them what I could afford and they assured me they could work w/​in my budget per month. I signed up, paid the set up costs etc and started my sessions and even received 4 free sessions of 30 min each.
Boy was I surprised when they told me that my $$$ only got me 1 session a month (after my free ones). So there I was getting 1 (30 min) session a month!!! Yeah like that was gonna help me lower my cholesterol or even burn off that fun size snicker that I ate.
I asked to cancel, while I was in my ‘trial’ period and got a lot of run aorund. Rather than cancel thru them, I had to mail their headquarters in Georgia!!! I eventually was dropped, but not before they took another payment, but whatever… glad to be done with them.

I’m not going to give it 5 stars simply because of price and contracts. Back home on the east coast they have a of gyms called «Planet Fitness» which are super simple but well equipped gyms that cost only $ 10 a month, or $ 20 a month for families and unlimited tanning.
I will give it 4 stars on the basis that they have a very wide variety of equipment and amenities here. I also really like that they have it broken up in to separate areas that are really really separate. Like, you have to walk up stairs or through doorways and down halls. Having cardio, free weights, weighted machines, circuit training, and a smaller all in one area all in different sections on the gym really help to break it up, and helps to avoid feeling cramped or crowded and also gives you the chance to have a change of environment with out having to leave the building. I find that this makes me more likely to keep coming back since I don’t like too much monotony.
All of the above are the main selling point to me. I have the membership where I can go to any of the gyms. There’s one in Lemoore about 4 minutes away from my house, but I choose to drive all the way over here because I have a better sense on anonymity. That and I like what they show on the TVs in the Cardio area better.
Something that I hate about this location though is the shower heads. The seriously either need a nice long soak in some CLR or simply to be replaced. I know the gym is older, and the tile in showers really probably need replacing, but the least they could do is make it so the shower heads actually spray properly. I feel bad because I always use the handy cap shower, but I’m usually quick and the other ones give me the heebie jeebies.
They do offer a pretty good selection of classes that changes up every couple of months. So if you look at the schedule and see something you are interested in, but it’s not a good time for you check back later and see if that’s changes. The lady, Liz who does pilates is AMAZING.

I used to be a member at this gym and I thought it was great. but I wasn’t the one paying for it. Now a little older, a little wiser, I realize that it isn’t worth the 39 $/​month price tag.
+ The free weights and machine are in separated rooms. Both rooms are clean and well organized.
+ They recently built a lounge area near the entrance for people to relax/​kick back/​do homework while they wait for their partner to finish working out.
— They have a swimming pool, steam room, sauna, and showers. The showers are not divided; being that younger generations don’t like seeing each other in the nude, you’ll find that only old people use them.
— Indoor basketball courts are a plus. However, the ventilation system is NOT. It’s not so much that it’s hard to breathe inside because they do have two fans mounted on the wall to help with the air circulation, but the fact that the pipes actually interfere with your shot! If you play in here, you’re going to have to adjust your arc.
Overall, it is a pretty good gym but not worth the heavy price tag. I can join a 24 hour fitness here in the bay area with all the same commodities for 30 $/​month or less.

In Shape City is NOT military friendly. Despite their sales pitch, In Shape will attempt to get more and more money out of you as you deploy or PCS. I had to submit a copy of my orders multiple times to In Shape and finally to their corporate office. After having been assured I was in the clear, I returned from deployment to find that they had sent «my overdue account» to a collections agency with no notice. Needless to say my credit score is taking a hit until this is resolved, so STAY CLEAR if you’re in the service.

Pretty decent sized gym. Lots of TV screens on cardio floor, swimming pool is great (only two lanes though). The weights room is well stocked. It offers a power cycle class as well… Probably worth the money, I am not sure if there are any other competitors around the town? But I would probably recommend this one.