Enterprise Rent-A-Car

Went to Enterprise in Hanford to rent a car. Everything went good we got to select between a couple of cars that they had available. The car we chose was awesome really good on gas. The only reason I don’t give them a full 5 stars is because of the staff, they don’t seem to friendly. At least not with me. Visalia location was much better.

This is an updated review. I will not take back my original one as I DID have a horrible experience. But Enterprise of Hanford has proven that customer service can be improved when customers show their dissatisfaction. Totally unexpected car troubles and Hertz not being able to offer me a car landed me back at Enterprise after I said I would not go back. I’m glad I did.
The level of professionalism and kindness of the employees at Enterprise has dramatically increased. They were very respectful and accommodating. They were helpful and seemed genuinely happy to be of service. My car was ready to be picked up and getting in and out was a quick transaction. This review is based upon picking up and dropping off of the car. I had a pleasant interaction with all individuals I spoke with.
My previous review was admittedly harsh, but that was an honest review as is this one. I would have not recommended enterprise in the past, but I would now. I hope their quality of customer service continues this way, as I will now be returning.

I would rate this Rent-​A-​Car location ZERO stars if I could. The manager of this location is not just incompetent, he is confrentational as well.
Our experience here was terrible. I’ve never written a review on Unilocal before but with the level of unprofessionalism we experienced I’m going to make sure everyone knows to give their buisness to Hertz next door. Including the insurance companies.
Our car had been rear ended by a vehicle so their insurance company gave us a rental until our vehicle was repaired. Everything went fine when my mother picked it up but as soon as I opened the backseat car door at home I found a crushed box of moldy pancakes. On further inspection I found hot Cheetos littering the 3^rd row seat as well as hot Cheetos smudges on them. We called Rent-​A-​Car and told them what we found and their only response was to «throw it all away». Um… That was kind of your job… But okay.
So everything until that point had been ok-​ish, despite the condition of the car. And THEN the next day when we were about to go out of town, we received a call saying to go speak to the manager. We asked what the problem was, he refused to answer us. We went down there already knowing our weekend was going to be ruined and SURE ENOUGH the manager made a mistake. They took the car away. He claims they over-​booked it and so he was taking it away from us to give to another person. What?! We were suppose to have that car for at least a week. We had it for not even 24 hours. Whatever. They gave us another vehicle (which they could have just give the other party???).
As soon as they pulled this vehicle up to us I said NO. No no no. Trust me, I’m no neat freak. I can deal with dirt, I did throw those moldy pancakes away after all, but if you’re giving a car to a customer, IT SHOULD NOT BE CAKED IN DIRT. Don’t worry, I took pictures. Of everything. And not only was this second car caked in dirt, so were the floor mats. The cupholders were sticky and wet. The touch screen navigation had greasy finger print smudges EVERYWHERE. This is not acceptable.
BUT WAIT. IT GETS BETTER. (As in much much worse). When we finally took the car back because our own vehicle was done, the lady helping my mother at the counter asked if she wanted to «take it around the corner to fill up»… Excuse me?! We took the car back with the exact amount of gas you gave it to us with. Then «Twiddle-​Dumb» aka the manager came out when my mother was explaining the gas situation and basically told her she was a liar. You’re lucky I was sitting in the car. NO ONE DISRESPECTS MY MOTHER OR ANY OTHER WOMAN FOR THAT MATTER. He argued with her for a good 10 minutes while she reminded him that he took the other car filled with gas away and when he personally gave us this car, the gas was below half a tank. He still argued with her. By this time the entire back of their office was looking at this exchange but THE BEST PART? He shuffled through some more of his papers. Then he realized he was wrong. Yes ladies and gentlemen… He argued with her AND called her a liar when she was 100% correct. What did she get in return? A half-​assed «sorry».
I could never let someone run a franchise under my businesses name with someone like this as manager. The level of unprofessionalisim all around is appalling. My mother does not appreciate being called a liar nor being yelled at when she’s done nothing wrong but try to explain the REAL story. Just because you’re the manager, who was CLEARLY in the wrong, does not give you permission to treat anyone like this. ESPECIALLY a paying customer. You should be ashamed of yourselves and your vehicles that you feel like you can hand out in such bad condition.
I hope you guys go out of buisness soon (:

Great service, friendly staff. They picked me up and returned me promptly. Cars are clean and in excellent condition. Great service and excellent staff, I will be a return customer.

I had a great experience. I booked mine online and when I got there it was a very pleasant professional experience. Everything was ready and was out of there within a few minutes. When I returned vehicle same great experience. Will definitely rent from Enterprise again.

We had an accident on the 5 freeway moving my daughter up to Davis from LA a week ago. Our mini van was totaled and we were stranded by the side of the road with all of my daughter’s possessions. The CHP officer told us the nearest rent-​a-​car place was in Hanford, so I called Enterprise. We were 40 minutes from their shop and it was already after 4pm. They found us a vehicle large enough for all of my daughter’s stuff, a pick up, and someone drove an hour and a half round trip to pick us up and take us back to the shop where someone else stayed well after closing to do our paperwork. I wish I remembered the names of the employees involved, but I was too distracted by the accident to be thinking of stuff like that. They went above and beyond to help someone out in need. You couldn’t ask for better service. None of Erin K’s complaints below proved accurate. There were no homeless people hanging out, the bathroom was clean, and the employees were competent, polite and incredibly helpful. They even recommended a great restaurant for us to eat at after our terrible day. I couldn’t possibly be happier with the service I got here!

I had an accident recently and needed a rental car, they picked me up at the body shop promptly and had me back on the road in minutes. Upon returning the vehicle they even gave me a ride home. The entire staff was courteous extremely personable. I hope I won’t need to go back any time soon, but when I do need a rental, I’ll return to Enterprise of Hanford

I booked a vehicle ahead of time and when I showed up they told me they had over booked their cars and therefor they couldn’t rent me anything. The lack of communication and effort are disappointing

Military members beware: Drugs found in vehicle we rented–
This is a disgusting roach infested location, unprofessional employees and a incompetent manager named Tyler. Homeless people hangout side the location, i found a dead roach in the bathroom and the back room is filthy. I asked the manager if anyone had smoked in the car and he said no. The car was filthy with had ash and stains all over the seat. I found MARIJUNA in the vehicle. My husband is military and we live on base in Lemoore. Thank god i found it in the vehicle while we were at the repair shop and not once we were on base. This lack of attention of detail could have that could hav ended or inhibited my husbands career. We had to call the police and the whole ordeal took 5 hrs. At that point it was too short of notice to get another car from a different company so we had to cancel our vehicle repairs. I left the car at the repair shop and had them pick it up. I did not even want another one. I will NEVER rent from them again. I urge anyone who rents a vehicle to not only go around the outside of the vehicle and take pictures but also throughly inspect the inside to make sure nothing was left behind.

had a problem with my last rental, but their service was so good on past rentals. i chalk it up to a bad day. A1 great customer service thanks