Beyond Upholstery

Had 2 chairs upholstered. The chairs turned out good, but not how we ordered. When I asked the person that upholstered them, she said she was never told how to do them, so she did them how she thought. I asked her several times and she kept repeating that she was told NOTHING. When I asked Woody, the owner and the person that I placed the order with, he said he told her and she said she couldn’t do it. I told him thats not what she said and he started back tracking on his story. He then started changing his story, I got fed up with his lies and just started negotiating price. I told him that his price was unacceptable for not doing the chairs how we requested, he gave me a $ 75 discount (keep in mind his original quote was $ 125 less than what he expected us to pay). I told him we thought paying the original quoted amount was fair and he said «No.» We paid the $ 75 discounted price and away we went. He lost a future customer with us over $ 50. I’ll find somewhere that actually appreciates business and making things right after their mistake.

Woody the owner does a great job. I had him do several projects for me and they all turned out great. The prices tend to be slightly higher than Fresno but overall I’m happy with the quality of the work. Good customer service.

I can’t say enough about the quality of work these people do. They have done two chairs for me I they turned out beautiful! I am getting ready to take a third chair there and then four dining room chairs.
Top notch work and affordable!