Sonic Drive-In

I love SONIC and love their food. However, service is really SLOW.

Absolutely the WORST! 20 minutes waiting to place my order at the drive thru, then after I paid they shuffled me to one of the eat in spaces with the menus, I told the cashier if you put me there you’ll forget about me– the 3 waiting for food spaces were already filled, 23 minutes later still no master blasts. I called the Sonic asked for the manager, told him the delay, 10 minutes after that, I finally received 2 master blasts– the wrong ones. I did not have the where with all to go back–
Speaking of going back I will not be. I will go to Dairy Queen instead.

Slowest Sonic in the country and zero and I do mean zero customer service. Their food is pretty generic nothing to write home to mom about. No matter what you order it takes FOREVER to get your order. I usually avoid this location.
My only tip would be, «be prepared to wait and do not under any circumstances expect fast service»

Would rate zero if I could. Drove up to one of the ordering stations at 1130 on Friday. Pressed the red button. Was asked to hold, which I said no problem. Waited about 5 minutes. Another vehicle drove up. Staff took his order. I pressed the red button again. No response. Waited a few more minutes. Decided they really didn’t want my business, and so Chik Fil A got it. When I’m craving a Chicago dog and limeade, I’ll pick another Sonic.

This review is based on the service. Anytime I go to this Sonic I receive terribly slow service but earlier this week I was fed up. My friends and I went to get milkshakes on a Thursday night. When we finally got to the spot to take our orders (drive thru) the man said he’ll be right with us. We waited approximately 10 mins before we left. We never got to take our orders and there was only one car in front of us. The drive in part had maybe three cars total. So why does it take more than 10 mins just to even take my order? I wonder how long it would’ve took to complete everything.

Foot long hot dog very good with chilli and cheese! Service was fast sit down area was actually clean. We enjoyed this place!

Service was really good can’t complain for it bring Christmas. The food on the other hand wasn’t so good. I’m ok not coming back.

Terrible service. Waited 30 min in drive thru just for someone to take my order and another 15 at the window waiting for my food. Like I really thought someone was playing a joke on me. No one thanked me for my patience or apologized for the relentlessly long wait. Unacceptable.

This sonic was a little bit of a blower. Slow service. Took 20 minutes to get food… for 2 meals… that’s not what I’d call fast good.
I like sonic. They have great drinks, milkshakes, breakfast, etc. but like I said… this location is ehhhhh

They were so slow I had to pull ahead of the drive thru, them they got my order wrong, I called the mgr, he was very nice, apologetic & told me the next time I come in he would make my order himself, thanks Chris, that was nice

Stopped by (frankly to get change for a twenty) and ordered 2 milkshakes; something I have not had in a couple of years.
To my complete surprise, the server on the other side of the jet noise loud speaker, took our order without interruptions (my number one pet peeve about Sonic; I can’t get a order spoken out loud without being interrupted with questions I was in the process of trying to answering. …i.e. [this is what I *try* say; it answers ever question I am asked.] I would like a number 1. Cheese. Mustard. Onion rings. Sweet tea… instead it is almost always… I would like a number 1… WOULD YOU LIKE CHEESE ON THAT… yes…MUSTARD OR MAYO… mustard…DO YOU WANT TO UPSIZE THIS… No. I would like onion rings instead of tots… OK…WHAT DO YOU WANT TO DRINK… sweet tea… WILL THERE BE ANYTHING ELSE? DRIVE TO THE WINDOW… Yes. I would like a second number 1… OH. WOULD YOU LIKE… you get the idea…)
Our shakes were well made. And enjoyable.
Our server either could not count/​make change, or she was trying to up her tip. She misquoted the change due back to us, by 2 dollars. Maybe we confused her. The XYL gave her extra money to give her a tip and was looking for the change we were trying to get made (the reason we stopped here in the first place). I caught and corrected the miscount on the change due back.
I like Sonic. I do not like to order anything at Sonic, usually, due to the jet noise loud speakers at the ordering pod, and the constant barrage of interruptions. I am sure that they get their share of knuckleheads who could not get an order out, if they were dangling off of the edge of a cliff.
Me? I know what I want to order. If I could only get it out, from time to time.
Meh. Your mileage may vary. In this case, ours did.

The food is okay I guess … but the shakes are awesome. Basically the only reason we come here.

Only reason it’s not 5 stars is because it’s hard for me to give any fast food 5 stars when it’s a chain — very rarely!
But, they get 4 stars for quick, fast, friendly service. Looks like a lot of negative reviews. I work nearby so I’ve visited this location several times over the years. Both for «eat in» the car and drive through.
Each time for «eat in» service, it’s been great. Each server has been attentive, friendly, has condiments, change, etc — drive through has been the same — never had an order messed up that I can remember — good service, the food is what it is… like I said earlier fast food is fast food… fast and hopefully still hot by the time I get back to my office.
I liked the chicken sandwich I got this week — crispy on a wheat-​like bun. Yummo. Came with light dressing and the fixins’. Onion rings yummy — I dont like minced onion rings much so these are good — quality over quantity.
I will be back as long as the service keeps up. From what I remember the other day, she was super pleasant, and it was Chik-​Fila-​esque type service. Someone got a memo to be pleasant, and they were on the ball.

Found a hair in my tots and my burger was smashed flat. I am changing my previous rating to one star and I will probably never return here.

Just recently moved here from California and was happy to see a Sonic! Love Sonic ice, but that is where the love stops. Absolute worst service I have EVER encountered in my life. These poor people couldn’t get my order right if I had helped them out in the kitchen. They brought our order out wrong 3 times, SERIOUSLY? The last time I went, I was hoping for a different experience, but I’m resigned to think that this Sonic management just doesn’t care about good service. Training and good customer service skills would be lost on this place.

Where do I start. I went there to get a root beer float. It took over a half hour just for that. The car hop was confused of what I had order and tried to give it to the car next to me. I have been to this location a couple of times and I do not think I will be back any time soon. I would consider going somewhere else.
–Rooster

I’ve been here countless times… Sonic was a late night junk food staple during undergrad at Hampton U. However, I recall on at least three separate occasions, ordering a chicken sandwich, & it being still frozen/​raw in the center. I love a nice rare steak, but raw frozen chicken? I still don’t understand the physics of how a chicken sandwich can be crispy & burnt on the outside & icy & uncooked on the inside. Can’t go wrong with the tots or the mozzarella sticks though. So get those… unless you enjoy feasting on raw chicken, in which case, order several chicken sandwiches.

Ok. Here’s the relevant part of my order.
#1 with cheese, onions, mustard and hot chili only… With tots and a cherry limeade. I’d also like a large order of onion rings.
This was ordered at the drive thru then *again* at the window. I got a # 1 with no cheese, no mustard, plus pickles, onions and hot chili. I also did NOT get the onion rings.
Sorry, close but no cigar. I’ll go to the Sonic on Geo Washington next time.

I have been a long time fan of Sonic Drive-​Ins.
You can either order your meal from your car or their outside dinning area. If you wish to order from your car, you park in one of their spots. Scan their menu and once you are ready to place your order, simply press the red button labeled «Press to Order.» Someone shortly responds and asks you what you’d like. Speak directly towards the menu board. You can pay by cash or credit. The credit card machine is right next to the «Press to Order» button. If you wish to pay by cash, have your cash ready for the employee. Minutes later, an employee in rollerblades will bring you your meal.
If you wish to sit in their outside dinning area, they have an ordering station where you can place your order in the same fashion (by pressing the red button).
The majority of Sonic’s menu items are well priced. Their burgers aren’t the best, but I definitely appreciate the experience here. They’ve got Wraps, Hot Dogs, Sundaes, Breakfast items, Slushes, etc. I love their Tots, Ched ‘R’ Peppers, Pickle-​Os (fried pickles), and Cherry Limeade!
The employees were kind and quick. At this particular location, the manager Mr. Johnson (I believe this was his name), asked us if everything was OK and if we enjoyed our meals. He was extremely professional and seemed to really care about what his customers thought. This location is also very clean.
Whenever I’m in the area to visit my best friend and godson, I will continue to pay a visit to this awesome Sonic’s Drive-​In!