David’s Bridal

I have to say I was a little nervous about going to this location due to all the negative reviews. Well, our experience was quite nice. We were given help when we needed it and were left alone when we wanted to be. The associates were pleasant and professional, dare I even say friendly? My daughter found two dresses she liked and the associate gave good advice as to which one to purchase. All I can say is that the store must have taken the previous bad reviews to heart and changed as necessary. I hope others will take a chance and give David’s Bridal a look.

Update: Online service was also horrible. I placed an order for a dress and received an email 5 days later that my order had been canceled because whoops, that dress is not in stock, sorry. Absolutely do not recommend David’s Bridal for any services. Unbelievably bad experience all-​around. Take the time to find locally owned bridal shops in your area and give them your business.
Terrible customer service in-​store. Associates were smiling and attentive when I entered the store, but that ended quickly once I asked if I could possibly try on a dress without an appointment, being one of two customers in the store with three associates. Had they not been overtly rude– rolling eyes and loud declarations back and forth to each other about needing an appointment, not speaking TO me, rather making a point in front of me like teenagers who were asked to clean their rooms– I would actually have no complaint. But I was treated with complete disrespect and David’s Bridal lost a sale. I sent a formal complaint to the corporate office. I have never been treated so rudely in my life. Would not recommend that anyone waste their time in the Hampton store.

I made an appointment, and when I got there they apparently didn’t have me in the system, so my girls and I had to walk around the store and try to find something. We were completely lost, I was so irritated. I would not have bought anything based on principle but I liked it too much.

Very unhappy with the customer service at David’s Bridal. I purchased a bracelet and earrings online and the bracelet arrived broken. I called to get an RMA number and was told that the earrings were actually non-​returnable. I asked to speak to a manager because I purchased the earrings to go with the bracelet and since the bracelet was broken I would also need to find a different pair of earrings. The same representative came back to the phone and said that she was authorized to allow me to return the earrings as well. I have returned both items using their RMA number and have yet to receive a refund. I have tried to call the customer service number every day for a week and have been on hold for at least 30 min each time before leaving a message on the voicemail for someone to return my call. No one has called me back. It is impossible to get anyone on the phone. I am now worried about the dress that I have ordered… It is supposed to be in by August and as we are nearing August and I have read a lot of stories about lost dresses and then not being able to get any help from customer service and I am rethinking my decision about ordering from them. If this issue isn’t resolved quickly, I will not be recommending David’s Bridal to any of my friends.

Horrible customer service! My mom doesn’t like this David’s Bridal and would drive over to Norfolk instead… but since we were just getting some wedding accessories we just went here.
We only purchased a flower girl basket and remind you we went early on Sunday and it took about 20 minutes to be acknowledged while waiting for someone to check us out at register. So sad… there were a group of «other people» waiting as well but were treated much better than myself, mom and sister. Once we finally got checked out the basket ended up being cheaper than what the tag read. The lady made it seem like the discount was the wrong price smh. Did she think I changed tags or something??? Listen to your moms, they’re usually always right! We will continue going over to the Norfolk location.

Horrible customer service! l came in on June 16, 2015 looking for a wedding dress no one even bothered too help me acted as if I wasn’t there so I walked out do not go there they will turn a happy moment into a bad moment for you.

I went in & bought my dress in March of this year. They put me in a size 12 but said they thought a 14 would fit me better & I thought they knew what they were doing. Today I went to another store in California for alterations & they were horrified at how big my dress was on me. Luckily they had my size in stock. I went from a 14 to a 4! It’s only been 2 months so I couldn’t have lost enough weight to drop 10 dress sizes. The stylists at this store should really learn to do their jobs better.

Horrible customer service. I came in with two styles I found online from David’s bridal. They didn’t have either one in the store. And then you would think right away they would show me dresses that were similar but they started showing me random stuff until I had to ask for something like the pics I came in with. I had an appointment and expected a little more pampering. There was no where to hang our coats. I had 2 friends with me who had to go drag chairs from the other side of the store in order to watch me try on dresses. Every time I had a question of prices or anything about a dress, my sales person had to go find out and left me standing there forever. In an hour and a half I only tried on 6 dresses (only had a chance to look in one section of the store). Felt like a waste of time. My appt was at 3:30 and when my sales person got off at 5pm, she rushed out the door (which I understand), but no other sales person in the store stepped in to help. When I made the appt a week ago, it was wide open and with only one other person trying on dresses, they were not busy. One of my biggest problems is that most dresses I tried on were huge so she had to pin them which didn’t really allow me to see how it would actually look. I heard this store caters to plus size women, but didn’t think it was true until then. Plus … with my wedding 6 ½ months away, it just so happened the 2 dresses I was interested in at that store, had to be ordered within 24 hours to guarantee delivery on time. I highly doubt that is true and I don’t like being rushed to decide or lied to. Very disappointed altogether! I won’t recommend this store to anyone.

I am torn with this location. My first experience I had made an appointment and I was treated very kindly upon entering. I gave the stylist my list of dresses and she pulled them… I had a friend coming to see me try the dresses on, but my stylist had me in and out of 6 dresses in less than 20 mins… Before my friend arrived. My friend arrived while I was in my last chosen dress and the stylist had gone to see if she could find something else. She did not find any of the dresses in my size and squeezed me into each one a size smaller which made every dress unflattering and made the whole experience seem hopeless and depressing. I’m a pear shape but I also have big breast so I have to size up to a 14. That’s not a completely unreasonable size. I asked if there was a way I could see the dresses in my size and she said I would have to order it. I have experience with David’s Bridal return policy. Once you’ve paid for it… It’s yours. No returns. No exceptions. So I opted out of that and asked if they could alter any of the 12’s to fit me. She grabbed the seamstress, and I will say that the seamstress was very nice, although the pricing I received would have cost more than the dress. So again I opted out and left the store feeling defeated. After a couple of weeks I returned with a friend and without an appointment. It was busy and we were greeted politely. That is until I explained that I had been there before, that I didn’t have an appointment and that we were just going to look and see if we find something ourselves. They did not disapprove or give any guidelines, but rather we got a brush off attitude. I found 4 destination wedding dresses and one bridal dress… All in my size. When I went to the dressing rooms I hung all the dresses outside of the room and before I could choose a room I had a woman sternly speaking to me about the reason they have appointments. I’m assuming she was the manager by the way she ordered the staff around. Anyway they had a new employee shadowing someone else’s appointment and they made her come help me. The only dress she needed to help me with was the actual bridal gown… They specifically said they didn’t care about the other dresses but the bridal gowns in garment bags were expensive. Yeah I know… When I decided on the dress and decided to pay is when everyone’s attitude changed… Although I still wonder if the girl who helped me got any of the commission credit because it seemed like the girl she was shadowing might have gotten it, though I didn’t have any interaction with her except for her telling me I could only put the dress on hold until the end of the day. Since then I have been back to make an appointment for fitting. They only do fitting on Tuesday and Thursday. I was told to bring my undergarments which I have yet to purchase and inquired about those but was told they don’t have slips to fit my dress and I would have to alter that too. I ended up opting out of that option and purchased a slip/​bustier combo at another store. I’m hoping since up until now I have received a nice welcome from the seamstress that this upcoming fitting will go smoothly. Considering my experience with this specific David’s Bridal and knowing that it’s one of very few options in the area I would recommend other brides try it for themselves, but always make an appointment unless you don’t need a bridal gown.

I have come to this particular store twice now, and both times the staff were rude and very unprofessional. They act as though helping a customer is an inconvenience to them… Reality check: it’s your job.
The first time I came to the store was to order my bridesmaid dress for my friend’s wedding. I asked if they had a floor sample that I could try on, because I thought I might be an 8 or a 10 and wanted to make sure that I was ordering the correct size. After being asked twice what I needed and waiting 15 min, I finally went and found them and pulled them off the rack and just asked for a fitting room. The sales attendant said she would come back to check on me and see if I needed any help, but she never came back. That same sales attendant was the one who was processing my dress order at the checkout counter, and she was clearly more interested in her cell phone than taking down my info correctly for my order. I don’t know how many times I had to repeat and then spell my name and email info, but it was enough to where the lady behind me in line started laughing and shaking her head. That was a month ago. Let’s talk about this Sunday!
Store was not crowded, and appeared adequately staffed, so why was this lady so rude??? I’m assuming she was the manager on duty by the way she spoke to the other staff. The lady that she was assisting had come in to pick up a dress from alterations, but the staff could not find it. The customer was clearly starting to panic, and so was the girl working the front desk/​check in. The «manager» took over, and I was surprised at the tone she took with not only her staff, but the customer. She then turned to me and said «Did you need something?» I explained that I was picking up my dress, gave her my name and the brides name, and she took off to the back… And then I didn’t see her for a while. Long enough for another staff member to ask me if I needed help, twice. When the «manager» came back with my dress, I asked if she could confirm the size. Seeing as she had it in her hands and I was signing the proof of pick up, I didn’t think it was a ridiculous request. I live 30 minutes from the store, and she told me I would have to wait «a long time if I wanted to use a fitting room because we’re busy.» So naturally, if you can’t try something on, you just double check the size, and being that it was ordered and took 4 weeks to arrive, I wanted to confirm that it was in fact the correct size. That was too much for her. She just stared at me with a pissed off look on her face and said «Here.» I know she heard me, she just didn’t want to check the tag. She turned to walk away and I said, «excuse me, if I need alterations and I need to pick up the dress by 10/​20, when do I need to schedule my fitting?» She gave a rude, «you need 4 weeks. So today. But we’re busy. You’re going to have to come back, try tomorrow.»
That was it for me. I said thanks, I’ll go elsewhere. As I was walking out, the lady who’s dress they lost asked me if they had been this rude and disorganized when I came to order my dress, and I told her yes. I felt so bad for her, could you imagine a store losing your dress a week before your daughter’s wedding? Horrible.
I feel really bad for the brides and bridesmaids that have to come to this location because they are getting robbed of a pleasant bridal experience. The 2 David’s Bridal shops that I worked with for my own wedding were fantastic… They made the whole experience fun and uplifting. If it had only been one bad experience, I’d chalk it up to the day. But this was 2 in a row at the same store. Someone from Corp needs to go in there and give them an attitude adjustment or clean house. 2 stars because even though my dress was super wrinkled, they did notify me when it came in, and it was the correct size and color.

Great experience here shopping for maid-​of-​honor dresses and bridesmaid dresses my friends wedding. We were in Suffolk and having no luck at all. We called David’s bridal in Norfolk but I don’t think they were able to fit us in for an appointment so we made an appointment at this location. We were greeted as soon as we entered and received such excellent customer service. Our attendant had great patience with us during the process and made great suggestions. We were able to pick out the maid-​of-​honor dresses for myself and my co– maid-​of-​honor as well as the bridesmaids dresses. We even looked at shawls/​capes, veils, tiaras and shoes. It was a great experience to have all of that handled so easily in just one visit.

There is horrible customer service at this David’s Bridal location. I ordered my bridal gown and had to return the dress a few times as they did not completely check the gown for defects.
Two times the dress had a stain and the one time it had a hole in part of the lace. Each time I showed Carla, the alterations Manager, the defects, she seemed very annoyed that I was even showing her the defects. She never greeted me, was very passive-​aggresive towards me, and never apologized to me that I had to go through many returns as she was partly to blame for not thoroughly checking over the gown.
This last time I picked up my dress there was a yellow stain (from glue) right on the front chest area of my dress, she gave me two options for her to alter the fabric where the stain was, was very short with me and non-​reassuring. They also said they couldn’t return the dress for a perfect one bc I had already returned it 3x all due to their inattention to detail and inability to make sure a gown is perfect for a bride. So now I am stuck with this yellow stained gown.
I cancelled my alterations appointment with Carla as she is very rude, does not care about how a Bride would feel about having an imperfect wedding gown that one paid lots of money for, and does not have any customer service skills. I would NEVER let her touch my dress.
Going to the Richmond location for alterations… It’s a nicer store with better customer service.

We were greeted by a nice girl up front. Sorry I do not know her name. That’s where the service gets hit or miss. She set us up in a dressing room and my daughter picked the first dress she tried on. We got lucky. We then walked over to shoes. Crickets. A woman said ‘do you need a dressing room?’ I said ‘no, we need shoes’. She didn’t offer to help and no one else paid any attention to us. Finally decided to skip the shoes and went to check out. Only one cashier so it took awhile. Cashier was friendly. Helped us with a discount. Every time I’ve come in here it’s been something. Maybe because I don’t have a valley girl accent then I get ignored. Oh em gee, like, treat all your customers equally. We came here out of desperation and got lucky. There are two more recent reviews in the ‘not recommended’ section. Well, I recommend you take them into consideration because they are detailed and recent.

I made an appointment to try on wedding dresses at David’s Bridal in Hampton, VA on November 6^th, 2012 at 7:00 PM. I had a list of favorite dresses that I wanted to try on and the woman who greeted me and my maid of honor told me she would start pulling dresses for me. There was one other bride trying on dresses, and I did not see any other customers in the store. When I was given a room and introduced to my consultant, Judy, I started trying on the few dresses that I had laid out for me. Judy only put me in the first dress and my MOH put me in every other dress. When I ran out of dresses, it took at least 15 minutes for Judy to bring more. (I never saw the woman who greeted me again until I was about to leave.) When I had a dress on, Judy would come over and give a comment, and when the other bride’s group said something, she would immediately leave me and go to the other bride. Once, she was talking to me and when the other bride’s mother said something to her, she stopped talking to me mid-​sentence and walked over to the mother, without saying anything. I was at the store for 2 hours and only tried on 9 dresses. I wanted to try on one final dress, but gave up after standing around for 15 minutes with no updates as to what was going on. After I decided to change and Judy came back, she didn’t say anything about the last dress — no apology, no update on where it was, nothing. The dress I liked the most was not in the store in my size and she was also a bit snippy with me when I asked about checking online and checking other stores in Florida, where my mom lives.
If David’s Bridal wants to make brides feel special, then they, and Judy, failed terribly. I felt completely ignored. Even if the store did have my dress, I wouldn’t have purchased it because I wouldn’t have wanted Judy to get the commission. I will be telling all my friends about my experience and when my dress arrives from the website and needs altering, I will NOT be bringing it to that store.

Overall poor service, I was not greeted for 5 minutes standing by the register. Once someone finally tried to help me I was made to feel like it was a hassle for them to try to find the item I was looking for. I had the item number and everything because I had looked at the website the day before. If I do business with them it would definately be on the internet and not person to person.