Bagel Place Cafe & Deli

before i start reviewing thiw is niw the first time this happens… but deff its my last time giving them my bussiness
be ready for them to
1 take your order wrong
2 the spanish short girl in charge of the kitchen to give u an actitud n tell u you have to wait for them to remake the order
3 never apologize for the waiting time
4 go re order something easier for them to mKe because your son is hungry n disapointed…
5 still wait another 15 minutes for a nontoasted plain bagel with plain cream cheese
BAD BAD SKIMP THIS DELI!
when i went up to the counter to find out on the bagel the guy looked at me like i was a minster with 3 heads astonished stared didnt say a word then went back to slicing the same bagel for 2 minutes while looking back and forth at the receipt order (which btw was not mine)…i cannot continue to tell u just not agile corteous fast efficient its just not ! and it wasnt even asuper busy morning… please grt more efficient corteous staff and i wont mind the wait.

I really like going here because it’s really inexpensive, the workers are friendly and its so convenient by the grocery store an Starbucks.
My one big complaint is that a couple of the younger workers don’t change their gloves when doing non-​food related things. One time I had to ask the girl who was wiping down the counters with a gross looking rag to change her gloves before doing my bagel. Today a young man wiped the counter with his hand (glove on) and then did my bagel. If their boss could just remind them the importance of this stuff– especially when customers can see your every move– I would highly recommend this place.

So, this used to be the Bagel Palace in Hampton Bays and is now called The Bagel Place. It must be under new ownership and /​or management because the quality of their food has gone way down along with the customer service. At first I didn’t even realize that the place had a new sign and name change until I was questioning the change in quality. I first noticed this on Father’s Day when I walked in and there were only a handful of bagels on the shelves at 10 AM. Wait … isn’t this place called «The Bagel Place?» The line was backed up with angry customers and one customer yelled out loud, «The old owners would have never let this happen». Then I realized there had been a change. I felt bad for the employees that were getting verbal abuse from angry customers and couldn’t understand why things were so backed up, especially on a «holiday» that they should have been more prepared for.
I went back in for a second visit yesterday and the service was so slow! They were out of iced coffee (luckily I got the last cup). Instead of making more iced coffee, the two guys working there just lined up the empty cups and stared at the empty iced coffee machine for about 15 minutes. Were they drunk? Stoned? I’m not exactly sure. Then the guy handed us two large iced coffees when we ordered 1 iced coffee and 1 iced tea. I politely told him our order again and he just stared at me puzzled. I was like, am I speaking a different language? After a few blank stares, he asked to see my receipt. Now he didn’t believe me!!! Come on! After fixing our drink order (that was mostly a cup filled with ice because they were running low on everything), we waited for our bagel sandwich order. The cook was placing completed orders on the window and the completed orders were piling up (slowly) while the employees were busy taking new orders. It left a bunch of us staring at our completed orders not being picked up by the employees and bagged for the customers. We watched a bunch of people who came in after us receive all of their orders. How backwards! We were ticket number 299 and tickets 304 – 300 got their orders bagged before us. Then the same puzzled guy looked at me, and I told him we are order number 299 and that was probably our order still left on the window. Again, he asked to see our ticket. How frustrating. By the time we got our order, it was cold and skimpy. The bagels are thinner with less toppings and didn’t taste as fresh.
After looking around, we could see that the other customers were just as dissatisfied as us. I guess we are going to have to start looking for our new bagel place. BAGEL PALACE. WHERE ARE YOU? WHERE DID YOU GO? WE WANT YOU BACK!!!