Keuka Watersports Inc

Very nice, family run business. Their staff is friendly and very knowledgeable. My son and husband rented a kayak from them a few times last summer. The price was very reasonable and all of their equipment was in perfect working order. We are definitely looking forward to renting from them again this summer!

Amazing business. They happily do any service you need if you own a boat or want to rent. Once, Lance, the owner, even drove to my cottage to get my boat started and refused to charge me.
I have had family and friends rent boats from Keuka Watersports and the boats were clean and in pristine condition… We have used a ride range of their services, and they are a very reliable and professional staff… Best I’ve ever used on Keuka Lake!
Philip

This place had it all – jet-​skis, boat rentals, paddle boards…
The downside is that the business site isn’t on the lake, so you have to drive down 2 minutes to the lake and wait for your equipment to be brought in by the business. (We waited about 25 minutes)
After the employee brings your equipment, he stays during your time slot, watching from his pickup. LOL.
We first rented a jetski. Even though the machine was rated for 3 individuals and we fit under the specified weight limit, their rule only allowed for 2 people at a time.
That was a disappointment, as my daughter and her bff wanted to ride together with my s/​o… Still, they had fun taking turns.
Next up, we had to drive to another part of lake Keuka where the paddleboard and kayak people are on site.
Lots of fun here… until my daughter’s paddle fell to the bottom of the murky lake.
BEWARE – make sure they give you a paddle with a floater attached! The price we were penalized: $ 80. Shame.
Never again. We’ll purchase our own and bring it on our next road trip.
Overall it was a fun day that could have ended better.

Went jet skiing today for 4 hours and an hour into it we wanted to know if we could just pay for one hour and leave since it wasn’t as exciting as my first experience at cedar point. When we asked if we could drop the hours to one instead of four, Lance, the big business owner not so kindly HAD to explain to me how to run a business. It was a simple yes or no question. Which honestly was very rude. No big deal if we couldn’t. There would have been no issue if a simple, «Unfortunately, we can not do that.» was said. But for him to sit there and ask me «what are you going to do for me now» and go on about how to run a business makes me not ever want to come back. I will gladly drive 5 hours away to cedar point instead of 1 hour here. I never asked you how to run a business but if i ever have questions i will definitely go to Lance with those questions since he clearly knows how to talk respectively to customers… not.

I’m not sure what has happened to this place, maybe they have fallen upon hard times? A couple of years ago it was a bright, cheerful, fun looking place with lots of toys parked out front.
Today it is a dismal, rundown looking shack with almost nothing out front. We have rented from them in the past and had a reasonably good experience. But this year they really shafted us! I reserved a power boat over 2 months in advance for a very specific day. When we arrived in NY we expected everything would be fine, and didn’t think anything of it. I decided to check my email the day before, and found an email from Keuka Watersports that came in THE EVENING BEFORE saying ‘Sorry we have no boat for you!”. I can understand unfortunate things happen, but a one day warning?
I called, and was told they had the ‘wrong number’ for me. Really? I asked when they knew about the boat issue, and was told ‘the week before’. So I asked why they didn’t email me THE WEEK BEFORE and they really couldn’t explain WHY other than ‘we had the wrong number for you’… What a terrible way to do business. When a vacation depends on YOU then you had better exhaust all avenues of contact before giving up, don’t you think? Also given the fact that most of the civilized world gets email on their smart phones, wouldn’t that be the FIRST place you’d try to contact someone? A disaster was averted not because of good customer support, but because I decided to make sure they didn’t screw something up…
I’ve given this place many ‘thousands’ of dollars over the years in business, and I will never give them another dime. I am understanding of ‘situations’, what I am not understanding of is ineptitude when dealing with those situations, and concern for your customers. Thankfully we found another marina that was kind enough to rent us a boat, which turned out to be a BETTER boat for roughly the same price. I’d skip this place if your vacation depends on it…