University Shoe & Luggage Repair

I had a pair of pink boots that the soles were coming apart. I posted before and after pics. These boots mean a lot to me bc my dad got them for me. But I’m happy to know they were in good hands. Great pricing and great service. I’m coming here if I ever have anymore shoe problems.

I went to the store with a torn strap on a piece of luggage. They hand sewed it back in place in 15 minutes and charged me $ 12. While I waited I saw that they were friendly and warm to every customer who came in. An elderly gentleman slowly made his way to the counter and wanted to buy batteries. He was directed to the store next door but with great kindness and compassion. My overall impression was of good people, reasonable prices and terrific service. By all means if you need shoe or luggage repair these are the folks to go to.

I wish I was writing a more positive review. It appears to me that they guy does great work and when I’ve been there and see what he has done and what he charges people it certainly seems that his rates are incredibly cheap.
I have little doubt that this review could have easily been a 5 star if he were better organized. My story… I live in South Jersey and work in New Brunswick. This location isn’t exactly on my way home, but it’s hard to find a luggage repair place anywhere so I figured i would go for it.
I’ll give you just the facts and you can decide …
June 19 — dropped off piece of luggage that had a crack in the plastic around the wheel which prevented the wheel from turning when it was filled due to the weight. He told me it would be ready in 1 week. I waited almost 2 weeks before returning.
July 2 — went to pick up luggage. He couldn’t find it. Finally we both uncovered it. I paid $ 20 (a great price) and left. Once in my car I checked it — yes I should have done that before I left — and found that nothing had been done. I went back in and showed him. He seemed amazed that it hadn’t been fixed and kept looking it over. He apologized and told me he was going to order a new piece. It would take a week or two. He would call me.
July 24 — I hadn’t heard so I called to check on the repair. It took him awhile to find it again, but he finally got back on the phone to tell me it was done. I drove there on my way home to pick it up. Waited in a long line and finally got my luggage handed to me after I gave him my ticket. Incredibly still nothing had been done. Same wheels, same crack. 5 weeks, 3 trips and nothing. I am done with this place.

I got 2 pairs of shoes repaired a few weeks ago and so far, so good. When I find shoes I like I wear the crap out of them. I typically will just replace them when they start to wear out but I love these shoes so I decided to try out a local shoe repair shop. When i dropped the shoes off I was a little surprised at how much it cost. To get the rubber replaced on 2 heels and the sole replaced on another pair it was over $ 50. I really love these shoes so I went for it and got the work done. I have worn the shoes a few times and everything is good so far. It’s actually better than when I bought them. They did a really good job but I only have three starts bc I could probably have taken them somewhere else and gotten a cheaper price.

Great job repairing luggage. While this is a «cash only» establishment, the owner takes pride in his craft and claims to be able to repair almost anything. He did a great job with my luggage. I’ll see how he does with my backpack and my shoes. Very friendly and old school.

Great place! They fixed the zippers and handle on my piece of luggage (and even fixed a plastic piece on the bottom which I didn’t even ask for). In this «just replace it» mentality nowadays, it’s nice to have this vendor to repair your luggage.

Miracle workers, and for a great price! So good, I haul shoes, bags, luggage, you name it all the way down from NYC (while visiting family). Wouldn’t dream of going anywhere else.
(And to the person who rated them lower… yes, they have a tough time finding things. I’ve never had a problem in the end, however!)

We have used this place for repairs for years with good results. About two weeks ago my wife dropped off a pair of heals which she wore about six times and the heals became loose. She should have returned them but she was in love with them so she decided to have the heals repaired. Today my daughter was going by the place so she went to pick them up for mom. She handed the guy out the counter the ticket and he proceeded to hand her a very worn pair of sandals. My daughter went to explain that these were not her moms shoes and the he suggested that she take her pick of what was laying around. Not a good option. My daughter freaked and called mom adding to her already stressful day. Well my wife went by after work and their was a women their behind the counter at the time. They rummaged through the piles of shoes which are tossed throughout the store. She finally found the shoes under the counter. They issue tickets when you drop off stuff for repairs they just don’t know how the system works.

I had heals and taps replaced on 2 pairs of shoes, $ 50. almost twice what I have paid historically. Plus the taps wore out in 2 days.
I will keep looking for a good shoe repair place.

Bring your busted luggage here! I needed a handle and wheel replaced, the work was done beautifully and on time. Price right too! I’m going back now for shoes too!

Based on the positive reviews for this guy, I decided to bypass the warranty repair for my bag and pay for it myself as the authorized warranty places said the simple wheel replacement could take 1 – 3 weeks. When I called on a Thursday, he said he could have it done by Monday if I brought it in that day. I drove 40 minutes to drop off the bag. He asked when I needed it and suggested it would take a week. I balked at that and reminded him of the phone conversation and requested Monday. He said OK, took my bag and my phone number.
When I arrived Monday (after again driving 40 minutes) he brings out my bag with the old broken wheels attached along with a ziploc bag full of the wrong-​sized wheels. He claimed that he was sent too-​big wheels and it would only take 30 minutes to replace them but a week or more to receive them!
I’m wondering if a simple telephone call to the number I provided saying that the bag wouldn’t be ready as promised MAY have been in order???
So he tells me oops, my bad, sorry, and «next time» I should call before I come to make sure the bag is ready. There will be no next time. If I want to wait this long, I can just go get it done for free under warranty!
AND, I work for an airline (not that he knew) and he was bashing the airlines with another customer in front of me. Not cool.

Simply the best repair shop around. Your hill is not going to fall off the next day or sole wear out in a day or two like after the job of other local joints. The guy definitely takes pride in his work. By the way, it is a big hassle for me to drive to Hamilton from Princeton but the quality of work warrants it.

This guy is great, I tell everyone about him. My repairs are done quick and cheap and it seems he can fix anything from shoes to bags to belts.

This is a great place to take your shoes for a little revival. I lose the tips of my heels, rip the leather on the heels, scuff the toes, and I used to get crazy when I’d look down and realize I just busted up another pair of expensive shoes. Now I don’t fret because I know the nice man at University Shoe will make them look as good as new. Each pair of shoes runs me $ 10. He also fixes luggage and purses.