Menards

I love this place. Great prices, awesome selection, and quality merchandise. I would most likely compare Menard’s to Food and Stuff, you know, where Ron Swanson shops. Do you need a new flannel shirt? Breakfast cereal? How about lumber for that new table you’re building? Well they’ve got it.

Love this place, I can spend hours there, you name it, they have it, even pet supplies, great people

I experienced horrible customer service today. I tried to return an item bought a few weeks ago and I had my receipt. I never opened the box. I paid 92 dollars for it. 69 of it was paid on my master card and 27 of it was paid on a visa gift card that I received as a Christmas present from my family to use to remodel our bath room. I bought a bathroom light/​fan and it did not fit. Anyways, The store would only return my 92 dollars to a merchandise credit or I could take the 69 dollars back that was paid on my own master card & be screwed and loose my 27 dollars from my gift card. This does not make ANY sense whatsoever. I did not want a full credit of 92 dollars that I paid with my own money & had my receipt. I did everything I was suppose to do when you return an item. I have a right to my money and my 27 dollars from my visa gift card. It’s always about making the customer happy or you get bad reviews like this. I was told they could not do a price over ride because their registers will not let them. BULL!!! I will never shop here again or tell anyone to shop here. Menards may be best prices, but not worth the customer service bull & general manager lying to me about visa gift cards and that visa would send me a check in the mail. what!!! Or that the parent who bought me the gift card will get the money back onto their account and I mentioned that my in laws bought the gift card and he said, oh i’m so sorry and was laughing while doing so. uh. is this some kind of hint that you think I dislike my in laws??? idk. confused. I have contacted a district manager today and I will be expecting a returned call after the frustrated voice mail I left. This is’ not right to me and the customer should be happy.

I recently purchased a village building for a christmas village my wife has. It did not fit no look right so we decided to return it to the store. I had the receipt showing the price paid and it was in un opened condition. The store refused to give me the price paid and only give what the final prices were at the time, this even with a receipt. They stated it is the company policy in which they have on a big board above the return desk. Who goes to the return desk when shopping? They need to have the policy in the isles where they have the items.
When i asked to talk to a manager, i was given the same story, i even asked for store credit and the most they would give is about 50% of what I paid.
I will no longer shop at Menards and i caution anyone to look at their return policy first.
There are both Lowes and Home Depot near by, so they get my business now, as their policy on returns are give back what you paid

Hmm, where to start. I had a huge incident here once (I will cover that later) I think they have great ample parking. When you enter and navigate the store it’s very neat, clean, and tidy. I think the staff is very dis-​engaged and don’t have a selling environment, nor do they usually approach you and ever ask if you need anything you’ll always have to search (sometimes high and low) for someone to help you. I’ve made many purchases from them and been here about 20 times. I’ve held their Menards card for 3 years but it doesn’t have many benefits either (minus the annual birthday gift) but the interest rate is high, and sometimes they have good deals with a percentage refund on a store credit, or no interest for a certain period of time but on normal purchases don’t charge it.
I had an incident once with some recliners I bought from there, we had them maybe 6 weeks and the one frame completely broke, and the others reclining leg rest wouldn’t ever close. We took them back, and the process to return anything large is just ridiculous, we had to get a return authorization from the front desk, then take it to some security guard for their dock who inspected the paperwork like we were importing things from overseas on a ship, and finally clears you to the dock, where they take things from the car and then sign your return authorization, and you take it back to the front (but not before the security guard inspects your car for possible goods you may have picked up with in their dock). Once back up they process the refund. But with these chairs the general manager came up (I think his name was Andy) and he came up and threw a fit, he said we caused the damage to the chairs to get a refund (why would anyone do that when I got them on a huge sale?) So he refused the refund and told me he was reversing the refund they processed because he didn’t agree with it and told me to get my stuff. So I told him it was done, I had the paperwork and it was within their policy and left… He ended up reversing the refund to my Menards card and I had to dispute it with them which took months, finally they sided with their own company (go figure). I went back to get my chairs and finally the manager struck some sort of deal and let me take them back and gave me a small discount. It was just a hue fiasco that could have been avoided with people who know customer service not inexperienced teenagers ran under a German dictator.
Get normal things for repairs, don’t make major investments or buy furniture here… and if for some reason you’re here for milk go to a grocery store not a hardware store, they don’t need to carry meals.

Menards always strikes me as a bit cheap and tacky, and I’m not sure why.
They have many of the same items as Home Depot and Lowe’s but everything comes across a bit tacky in their stores.
Two things I learnt at another of their stores:
I learnt something interesting when I got my kitchen countertops. They didn’t assemble the L-​shaped piece. Sure, it was less expensive and it was easier to load into the pickup truck but if you’re working alone, it will be quite a chore to finish the countertop yourself. I’m not sure the money saved over Lowe’s was worth it.
Something else that was interesting was their take on Veteran’s discounts. They grudgingly offer the discount *only* on regular-​priced merchandise. You get nothing extra on sale or clearance merchandise, even though Lowe’s will give it freely.
I was looking at flooring tonight, both laminates and carpeting. One thing that’s different is that they offer some ultra low priced merchandise. Do you trust it? I don’t know. It might be made from the same materials in the same factory as the more expensive products with the 10 year warranty. Just like Home Depot and Lowe’s, they have a variety of merchandise, but they go a bit bigger on the patio furniture and Christmas decorations. Plus, they have food, including milk.

Menards is basically the Wal-​Mart for DIYers.
It’s gigantic and full of inexpensive stuff you didn’t know you needed/​wanted. For instance, my husband and I went one afternoon for a furnace filter (oh, the joys and wonders of home ownership) and walked out with the filter AND these really cheap floor mats to place strategically about our home since we have a drooly dog (to quote my favorite movie of all time, she «has health problems»).
Since then, we’ve returned for a toilet seat and two extension cords (unrelated purchases). The place is not intuitively laid out but rarely do we encounter lines, the sales people are friendly and helpful and the music they play always has a funky beat and I can (and do) bug out to it!

I visit Michigan a couple of times a year and always here, «Save big money at Menard’s!» on the commercials there. My brother and I always sang this song as a joke since then. Then all of a sudden my parents went to Menard’s. I had no idea they expanded to the Cincinnati area.
It was located in a brand new strip mall in Hamilton, so it isn’t exactly close enough to go to from my apartment in Cincinnati. They had a great selection of items. I can’t say it was any better than the similar stores, but it certainly wasn’t any worse.

I’d never ever been inside a Menards and the only thing I knew about them before last week was that ear worm of a jingle their commercials use.
When I stepped into the store I was overwhelmed with the sheer size of the store! No wonder the parking lot was huge! This place can handle a crowd. I went on a week night and it was pretty empty, but still had plenty of super helpful sales people!
I wandered around a bit and eventually asked for directions to the dehumidifier (what I was actually there to buy). During my wandering I found plenty of gadgets that I didn’t know I needed, but after finding them I couldn’t live without them!
Everything I saw was priced reasonably and overall it was a great experience! It’s a bit out of the way for me, but if I need a big ticket item I’ll surly be back!