Max & Erma’s

We received appetizer plates that had some sort of dead flying insects on them. We asked for the manager to just explain the discovery and she treated it as if it was a food crumb on the table saying that they fall from the lights and what not.
I have been in the food industry in the past and this manager deserves a D for her resolution skills or lack of.

I have to say I’ve been to this restaurant at least 10 times and the service is usually very mixed. Sometimes you get great service, other times I wonder if I’m the one supposed to be serving myself. Especially since I visit late at night, the service is usually very scarce at best. It seems like the servers are distracted with other tasks or something. However the last time we went late night the waiter was so tentative and helpful it almost redeemed all the other times. Their remodel looks great with new lighting fixtures and the food is always good I’ve had no issues with their food quality.

The only reason my rating for this restaurant is not 1 is because at least they were able to properly cook my burger. As for the rest of the experience there? I’ve had better service at a Burger King.
We visited there on a Friday night toward the latter part of a typical restaurant dinner service. Our experience started with a hostess who didn’t so much look at us leading us toward our table and sitting us down. Instead of putting utensils and menus at different seats, she simply put the menus and utensils down together in a pile and walked away before we sat down. No smiles, no greetings, didn’t even look at us.
Our waiter was friendly enough and brought us our water quickly. He was also quick to upsell menu items to increase our total amount. But from there, it goes downhill.
First, the time elapsed in between our appetizer and entrees was inexcusable, given that we didn’t even come in to the restaurant during their peak hours.
Second, when our food came, the fries weren’t seasoned.
Third, when I asked our waiter how come the fries weren’t seasoned, he told me in a matter of fact manner that’s what I ordered – which is most certainly not true.
Fourth, he tried to convince me that apparently, their so-​called «famous seasoned fries» involved only salt and pepper. Of course, his stammering clearly indicates that he wasn’t being truthful. Really? If you aren’t sure, or if you don’t know, of if you messed up, simply be forthright with it. Don’t try to pull a fast one.
Fifth, I had ordered a «max size» burger. Being my first time to a Max and Erma’s, let me just say that if their «max size» involved a patty that is about 1 inch smaller diameter than the bun and thinner than the bottom bun, then their regular size burger should qualify as being nothing bigger than a slider.
Sixth, in the middle of eating our entrée, our waiter asked us if we’re ready to pay.
Lastly, our night ended with our waiter completely forgetting about the dessert I previously ordered but made sure to ask if we have room for it.
All in all, I cannot remember the last time we received such poor service at any restaurant. Maybe this is an isolated incident. But I certainly wouldn’t be back to find out. There are many bars and grills around. While Max and Erma’s burger is cooked properly, the service is simply shameful. We’ll take our business elsewhere.

One of our favorites let is down this evening. My wife and I came in around 6:00pm to enjoy a quick dinner. We decided to sit outside on this beautiful fall night. Well, we waited for approximately 8 minutes and didn’t so much as even get greeted by our server. I had to locate the hostess just to get some waters. Needless to say, we left for another nearby establishment. Not your best night Max & Erma’s.