Hamilton Honda

I just leased my third civic at HH. The facility is beautiful, the salespeople are knowledgeable and I feel like the service is fair. I have gotten deals from there that other dealerships said that they «Can’t touch». My sales person, Ira D. was friendly and professional. I was really impressed that he pulled around and detailed a car that I was interested in before we got there — It was not pushy it was just convenient. He made us feel comfortable, listened to our needs, and spent extra time helping us with a really annoying phone call to E-​Surance haha. He kept it light with us and gave us a very fair deal. He also really took the time to go over every little feature in the car. I highly recommend going to HH, and I will probably lease a 4^th Honda from there if nothing changes.

World Class Dealership. I am possibly one of the most annoying and ridiculously picky/​demanding customers in the history of customers. My previous experiences with the run of the mill car dealerships made me so. Hamilton Honda handled my purchase with nothing but grace. My salesperson AJ TORRES and finance manager ANWAR were straightforward, understanding, and thorough — but most importantly they were patient.
If I’m to bring more business to this dealership, it will be to the credit of these two gentlemen.

This was worse experience we had! No one has any idea who they’re pointing to talk to we bought brand new Honda! And woman who sold us quit job following week really?

Great experience for new car buying from internet quote to final delivery.
Honest (well as much as you can realistically expect from a dealership… let’s not get carried away), fast, efficient and a really good group of individuals from my experience.
Went to a lot of places and this by far was the best dealership experience from a shopping perspective in our area.

Dear Hamilton Honda,
Shhhhhhhhhh, I have a secret for you.
Listen closely.
Women buy cars.
Yes, women buy cars.
Don’t tell anyone.
Sometimes they even come in by themselves.
Wow.
Maybe next time you’ll talk to the single woman standing in your showroom and asking for help. I tried to buy from you. Twice. And twice I was ignored. Once I went up to the desk in the sales area and there were 4 men standing by it, 2 men sitting behind. When I asked for help you asked if I was alone, then all looked at each other and passed me off to one another like a hot potato and the one guy who said he’d help grabbed his phone, said he’d be right back and walked away. I waited 10 minutes. He never came back.
Too bad for you, because here’s the secret. Women buy cars. Women have money. And this woman will never set foot in your dealership again.
The end.

Let me start off by saying we are repeat customers of this dealership. With that said we purchased our second vehicle from Hamilton Honda about a month ago. The first one we bought was an Odyssey. This time we downsized into a fully loaded V-​6 Accord. We had gone in Thanksgiving weekend due to one of the sales flyers we received as a current customer. We went in to see what they could do because the van was getting older and starting to creep up on mileage. Our salesman’s name was Ash and although we waited a brief amount Of time for him to help it was well worth the wait. He’s friendly personable Pharaoh and truly seemed I want to get us the best deal. I’m not naïve enough to think that they were going to lose money on anything they sold us. However the salesman Ash Selim, sales manager Mike Fanning, and finance manager Dan Balling were all thoroughly professional and should be proud the service they gave. Will definitely be going back if we purchase a third car and would highly recommend them to others. Also their facility is one of the nicest I’ve seen. Clean, lots of amenities, good service department, excellent express service and great upgraded carwash.

Great service. Accommodated me despite how busy they were. I come all the way from Maryland just for Hamilton Honda and I refuse to go anywhere else for my service. The people are friendly, understanding and patient. They offer great service coupons which are rarely offered at other competitors in the New Jersey/​Maryland area. Overall it makes the 2 hour and 30 minutes drive worth the quality and fairness of the this particular dealership. Keep up the great customer service Hamilton Honda! You have definitely earned my loyalty.

If there was a no star I would give it to them especially the SLIMY and GRIMY sales person «Zack Musari» !!! I have bought and leased about 7 cars in my life and I have never ever ever experienced such nasty treatment in my car buying experience. He was arrogant and has no people skills. If he had Gave me the car for 50 dollars a month I would not have bought a car from him. He treated me like a fool. I have never been humiliated in my life like I was at Hamilton Honda. Hamilton Honda you have lost my business for ever. I hate you so much and I warn people from buying there ever ! And Remember beware of Zack Musari !

If you’re looking for a car dealership that makes promises they can’t keep, has horrendous customer service and communication skills and doesn’t really care if you do business with them or not, or treats you as if YOU are doing them a favor by purchasing a car from them, then you’ve found the dealership you’re looking for! This place is a horror show. We went in early Sept and put a deposit down on a 2016 Honda Pilot. We were told that the car would be in at month end. With no call from our salesperson Kerru by Oct 1, we decided to call. This is after calling the previous week and leaving messages for her to call us with an update. I guess once you’ve got the sale in the bag, who needs follow up or customer service? Only after we demanded to speak with a sales manager, Jeff, did we get told that our car was not due in yet for well over another week. We were told «Whadda want, your deposit back». Great attitude all around here at Hamilton Honda. Needless to say, yes, with this attitude, poor communication and lousy business attitude, we decided to take our business elsewhere. We dealt around their low ball offer on our trade as well as their unwillingness to make any kind of a deal on the purchase, but the poor treatment to a customer making a $ 45,000 was the icing on the cake. This was after a poor experience here a few years back. Take your business to either Honda of Princeton or Willis Honda… the treatment can only be better cause when you start at the bottom, there’s nowhere to go but up.

Based upon a 2012 visit, no idea if anythings changed (I haven’t been back).
I don’t like to go much beyond the 3 year new warranty with my vehicles so I tend to sell and purchase a lot. I’ve owned new Toyota’s, Fords, Chevy’s and Nissans but never a Honda. My Ford was getting a little old and I decided that my next commuter vehicle would be a Honda so went in to look at the new 2012 Accord at this place which is very close to me.
Imediately indicated to the sales person that I would NOT be buying today and this is just an information gathering trip. Ended up doing a quick run around the lot in an Accord and then was taken in for the pitch. I was very interested in the Accord but simply not interested in buying on the day.
Got the full sales pitch though, fine — thats his job.
At the end the salesman got the manager involved and (in fairness) I got a very good offer from them but when I indicated that I simply was not going to buy today and needed to think about it, the salesman litterally got up from his chair and threw his hands in the air exasperated.
Extremely unproffessional.
Couple of points for prospective buyers (which is why I give two stars):
1. The final price at the dealership was surprisingly good. So if you can handle the hard sell and can negotiate, might be worth considering — but I’d try and deal remotely via email.
2. The sales management are fairly professional despite the hard sell from the people on the floor the managers seemed to step in and calmly and politely de-​escalate situations.
3. They appear to have a deal whereby you can get a free car-​wash if you buy new.
Overall a good dealership, strong pricing and solid facillities but unfortunately some rogue salemen ruined the place for me. Disappointing on two fronts because I ended up buying another Ford (which I now regret it) and I won’t be back to the closest Honda dealer to me for a new vehicle.

My experience with HH is getting better after the bad reviews. They definitely want to improve.
I happened to go to HH for checking my oil and the manager (forgot his name my bad) was very helpful in explaining me about the situation which demanded a filter change along with oil.
With this I am re rating my view on Hamilton Honda.

I will never lease or buy an automobile anywhere else! Car shopping /​buying can actually be a pleasurable experience ONLY if you go to Hamilton Honda. And be sure ask for Patrick Sullivan! he made the whole experience enjoyable and in less than 3 hours we were driving away with a new car. They have the best deals and service! It was so great that 4 months later we returned for another for our son. Also, I couldn’t have made either transactions without the assistance of Melanie, Internet Coordinator!

Since 2009, I have purchased 4 cars there, and only because of the refinance offers I got.
2 of the 4 cars were terrible, I returned them after a few months of use as they were very dangerous to drive. I now have a civic and so far so good.
Part of the package when you buy a car there, you get free oil change and free car wash.
Their car wash was a nightmare, you have to wait one hour before you got your car ready.
But they recently (July 2015) opened an automatic car wash.
I’m not sure what the hours are for it, and if it works at night, but the cool thing is that you now have access to free vacuuming stations, and with a tag you get there, you can enter in the tunnel car wash.
At the moment they have employees guiding you through the process, but not sure they will keep them the whole time.
It is a great improvement and I must say the place is clean and with nice waiting rooms (inside the dealership), but the deals I’ve got have not been the best rates.

Just leased a car at Hamilton Honda. Great experience with Melanie through Internet sales. She answered all my questions immediately with no run around. I got a great price! The process was quick and easy thanks to John and Matt. Husband was impressed and he’s hard to please!

These guys damaged my tire’s tpms sensor while servicing my car. I didn’t have time for them to replace it, so they told me they would fix it if I brought the car back another day. I brought the car back and told them what happened. After an hour or so they charged me $ 70 to determine which tire’s sensor was broken, and then quoted me some ridiculous price to replace it.
This is dishonest and unprofessional in my opinion… Will be going to Princeton Honda from now on.

I have to say I had a great experience with Hamilton honda. I just leased my second vehicle with them and I couldn’t be happier — the staff from the sales associates to the mechanic department were very accommodating and helpful which made it very easy to choose what I wanted. I’ve been to other dealerships before and felt they were very pushy and just wanted to make the deal with Hamilton Honda I never felt that way. I wouldn’t go anywhere else. Ps I love my new 2015 Honda Civic coupe. Thanks guys :)

Hamilton Honda! Not impressed — Anthony (Manager) totally disrespectful! The whole process was NOT private — I was in the waiting area at the tables and they were asking me private questions to fill out the credit form and other things right there in waiting tables (not private cubicles) in earshot of other customers on a very busy night and then came out and read my credit card score and other private info in ear shot of other customers. It was horrible experience at Hamilton Honda — and I will not buy/​lease/​finance there, nor will I ever step foot in there again and I do NOT recommend it!
UPDATE: Went back to say we didn’t want the car and to get our deposit back and guy that originally that seemed nice — changed his tune really quick!
I AM SO HAPPY TO BE DONE WITH HAMILTON HONDA AND I WILL NEVER GO BACK TO THEM AGAIN!

I recently visited Hamilton Honda with my girlfriend to purchase a new CR-​V. I had my Accord serviced while she was negotiating. By the time we came back from a test drive my vehicle was done. The Service guy told me I would probably be needing brakes on my next visit so I told him to just due them while we were in the showroom. I couldn’t believe how much cheaper and better they are then the other dealers by me. My brakes alone were $ 100.00 cheaper!
The sales experience also was top notch! Our salesman was very knowledgable and really cared about our experience or lease he acted that way. We got a great deal and had a great time doing it. I would highly recommend this place! Every dealership should be like this!

I purchased a 2014 honda accord. I love my car and I’m happy I bought it. I just wish i chose another dealer. When purchasing your car the sales people push the FREE oil changes and car wash. I’ve been to the car wash several times. Always received rude customer service and a very poor car wash. I’ve never got in for a free oil change because the average wait time is an hour and a half. The customer service in the service area is awful. Love my honda but pick another dealership!

Hamilton Honda has always taken good care of me, especially with the most recent purchase of my 2014 Honda Accord. The dealership is clean and beautiful, and having purchased a new vehicle, I LOVE their offer for free car washes and oil changes, which I have used many a time since purchase. The dealership staff really cares about their customers, and while other reviewers may have had poor experiences with the pricing for maintenance and mechanics, I personally believe Hamilton Honda has excelled at what a dealership is supposed to excel at: maintaining strong customer relations (and repeat customers) as well as selling inventory.