CSL Plasma

I’ve been donating here for years. Along with their center in Dayton if I am out of town. My experiences with not centers have been great. I understand the risks of donating and that if I am not well hydrated or haven’t eaten as recommended that I my end up with complications as the negative review experienced. But even when those happen which is rarely they are very friendly and give specifics on how and why this happened and show sincere sympathy. Love the centers and what they do for the communities!

My cousin has hemophilia, I’ve been donating plasma at the 850 n main st Dayton ohio CLS Plasma center since March to support his illness. Most of my experiences has been issue free until July. Since then my visits have become increasingly problematic. I leave the center with bruises that have taken up to two weeks to clear. I understand the staff are human and things happen. I can have a solid stick, good flow, and am bruised by the assistant obviously rushing and pulling the stick out without attention to care. Or rolling my vain due to them rushing, or in one case inexperience has been another issue. Today was absolutely ridiculous though!
Jeremy started my process, within 20 min I noticed there seemed to be an issue. Raj came over and I explained that I didn’t seem to be flowing properly, usually the attendant adjusts the machine first in this case. She instead turned the flow all the way down and leaned in to check my stick. When she leaned over me her body odor was soooo severe I gasped and turned my head, I literally thought I was going to throw up. Raj then began to remove my tape, I asked her what she was doing, she hadn’t spoken to me at all. She mumbled something about my stick is too deep in, and asked me who stuck me. I told her, she tugged at it and blood immediately started flowing into my tissue. She stood there as if she didn’t know what to do, watching her in a daze I felt as though I was in danger and I said «are you just gonna stand there wile my gdamn arm fills with blood!!» She ran and got Jeremy, by this point the hematoma was over 2″ high and growing. Jeremy quickly took over and switched arms. I told Jeremy I felt bad for being so harsh, and that I was just scared by her lack of attention to the issue.
I was at the center for 2 ½ hours for a routine donation. My faïence was worried about me after I texted him what was going on and came to the center, asked for the manager, read my text to her, and asked to see me. She let him back but was resistant and rude. She said nothing to me after my experience. Jeremy and I spoke at which time he apologized for Raj’s behavior and warned me that I wouldn’t be able to come back if I treated the staff the way I treated her again… Like it was my fault that I was freaking out wile she watched my arm fill with blood! I reminded him that I am always friendly and pleasant and that I was surprised how the instinct of danger took over me. I told him not to worry I don’t feel safe coming back anymore. He seemed very concerned, and just sputtered uncomfortable additional apologies.
As I sit in the center I hear the employees complain about being short staffed and over worked at almost every visit. The manager on staff Karen Lewis obviously has no concern for donors or she would have been the one I talked to… I have heard other donors complain in the past, they don’t say anything because a lot of the count on donating for supplemental income and don’t want to risk not bring able to return. My faïence wants me to go to the emergency room as the swelling is still high 3 hours later. I feel very disappointed and violated.