Firestone Complete Auto Care

Hamden, Estados Unidos

3.1

Fechado agora

13 avaliações

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Telefone
+1 203-815-1018
Site:
www.firestonecompleteautocare.com
Endereço:
2300 Dixwell Ave, Hamden, CT, 06514
Paradas e estações próximas de transporte público:
4.4 kmState & Ridge
Categorias:
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Hoje

Hoje 7:00 – 19:00
Fechado agora
Horário local (Hamden) 20:51 terça-feira, 8 de julho de 2025

Horário de funcionamento

segunda-feira 7:00 – 19:00
terça-feira 7:00 – 19:00
quarta-feira 7:00 – 19:00
quinta-feira 7:00 – 19:00
sexta-feira 7:00 – 19:00
sábado 7:00 – 18:00
domingo 9:00 – 17:00

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13 avaliações para Firestone Complete Auto Care

Não exige registro
Classificação do local: 2
Hamden, CT
The customer is right. Always right. (Regardless of how wrong they may be). I went into Firestone looking for a four wheel alignment. This was necessary after having slid into a snow bank and the rear alignment had gone off a small amount. The guy at the front desk immediately starts saying that parts will have to be replaced, without having looked at the vehicle… They continued to disprove any possibility that it could be adjusted and set straight even though they hadn’t looked at it. Plus their tire mileage warranty is only affective if you’ve been going for regular alignments which they did not tell me upon purchase.
Classificação do local: 2
Cheshire, CT
I came in for a 4:00 oil change appointment at 4:05, after I had called I had called in to say I would be a little late. My keys weren’t taken until 15 minutes later. I was told it would take 45 minutes. After an hour, I had gone to the desk and asked if my car was ready. They told me «oh let me go check.» I knew they hadn’t because they had not taken my car yet from the parking lot. I didn’t get my car back until 535. While I was waiting, a woman had gone in to ask for them to check her tire pressure. They told her to park in a particular spot. She came in 20 minutes later saying «I’ve been waiting in that spot for the past 20 minutes.» They said «oh you’re there? OK we’ll go check it now.» There weren’t too many people waiting in line, but the service was incredulously slow.
Classificação do local: 1
Hamden, CT
I would never go back here. The «manager» tried to get me to have my brakes done. He said they were close to the «legal limit» and needed to be turned and new pads needed to be put on (I had come in for an oil change). I asked him what the «legal limit» for my car was and what the actual measurement his crew took… He said he didn’t have that right in front of him. I said I did not think that he actually had a measurement or a document indicating this «legal limit.» I asked to speak to his supervisor. He started back-​pedaling and saying it was more of a strong suggestion than a requirement. I asked him to get me my car and let me know how much I owed for the oil change. I know a lot of shops try to sell these add-​ons, but my car was far from needing a brake job. I went another year or two and never had anyone else suggest it needed a change. I expect this kind of treatment from pep-​boys or Walmart auto, but I had hoped for more from Firestone :-(
Classificação do local: 2
New Haven, CT
My «check system» light went on and the indicator light for a tire pressure problem. Had to get it checked out even though tires were checked twice for air, leaks and damage. They said I had a bad tire sensor. Promised to have the work done by 12:30 pm. At 1:15 pm, I noticed the hood up for a job not requiring any work under the hood. They said the battery died while they were working on tire problem. At 1:30 they said they replaced the part (which no competitors’ coupons would work for) and they did not have the ability to turn off the «check system» light (admitted my type of car gave them problems in the past-​I wish they told me that before they started working on it). Then I get in the car and the seat, steering wheel and shift was covered in sticky grease and dirt! And the light is still on! If there is something they can’t do completely, they should tell the customer first.
Classificação do local: 5
New Haven, CT
I made an appointment online, lots of time slots available. I arrived on time and was told it would be about an hour. I stated that i would more or less be waiting for it. After an hour I swung back in to see if it was done… As I noticed it hadn’t moved from where I put it yet. They stated it was next in line. I was a little irritated but decided to grab an iced coffee from Starbucks next door while I wait. About 45 minutes after that they informed me my car was ready. The gentleman I talked to, I think his name was Eric, was amazing. He was so very sweet and apologized to me multiple times for how long it took. He told me that he really hates when the TAT is longer than what was positioned. He gave me a $ 20 discount to make up for it and said he would remember me for next time to help me out. He really turned my whole experience around. The 5 stars is for the exceptional customer service. And to top it off they use the little oil change reminder stickers: D
Classificação do local: 5
Berlin, MD
Very helpful. Joe helped us through a trying situation while 300 miles from home after others tried to take advantage. Thanks a bunch.
Classificação do local: 5
Meriden, CT
My breaks failed. Had my modified handicap van towed here because it was within 3 miles allowed by AAA. I had the most responsive, polite and helpful team. I was nicely greater and treated from the time I called to inquire if they can deal with a modified van through dropping the van off and up to the time that the car was ready to be picked up. Car was ready when promised. Staff made me feel comfortable with their level of repair expertise. So now that I have my car back, it drives well and my breaks are back to normal. I found Firestone’s price to be on the level as well
Classificação do local: 1
Hamden, CT
Ughh… DON’T fall for their Oil Change «Coupon!» Seem like it should be $ 19.99, read the fine print and it says there is a $ 2 filter disposal fee, okay, that’s reasonable…
What they don’t say, and then with a straight face tell you it doesn’t include labor… WHAT?!? That’s a first for me, have been getting oil changes for years and no one else breaks the labor separate for oil changes! What’s next, McDonald’s charging an extra $ 2 for my Big Mac assembly?
Should have known to check Unilocal first before bringing my car here! Usually check Unilocal for restaurants and hotels, but didn’t think of it for mechanic/​shops.
Avoid this unscrupulous shop! If they are willing to cheat like this on an oil change, just imagine what they will do to run up your repair bill! (The «$ 19.99» oil change turned out to be a few cents short of $ 30)
Classificação do local: 5
Hamden, CT
The $ 20 oil change deal is what made me start coming here for them about a year ago (I used to go to A1, but they obv charged way more). I have never been disappointed here! The staff is so helpful and friendly, and definitely trustworthy!
The appts you make are kept with no wait and it never takes longer than an hour if theyre really busy. (I think I only waited an hour once). They also just recently changed my windshield wipers at record speed and didnt charge me for labor. Supposedly these wipers are high quality, especially good for the snow. I would not have known the difference but they hooked it up as usual!
Highly recommend these guys :-)
Classificação do local: 1
Hamden, CT
Went here before they open to get my car checked. waiting almost two hours to have someone first take a look at the car while noticing other cars after me getting serviced with no prior appts. I asked for my key n left. It’s not how early you get there but rather how you look …
Classificação do local: 2
New Haven, CT
Got an oil change here with a coupon a couple of months ago. Didn’t take too long, they were pretty friendly, everything seemed okay.
Fast forward 3,000 (or so!) miles, and I brought my car in to get an oil change at the Firestone in New Haven, at which point they told me that someone tightened the oil pan too tight and destroyed the threading on the screws, so it cost me an extra 55 bucks to have someone drill out new threads.
Maybe the New Haven Firestone was lying to extort me for money. Or maybe this Firestone did 55 bucks worth of damage to my car.
Since I lack the requisite knowledge to know one way or the other, I’ll just save wave my metaphorical angry fist in Hamden’s general direction.
Classificação do local: 4
New Haven, CT
Fast, reasonably priced and pretty honest… all you can ask for. There are always coupons which come in the mail as well to help save $. Beats the competitor across the street, Pep Boys, in every way… I probably wouln’t get a major auto repair done there — as I have a trusted mechanic for the big jobs. But — if you need tires, brake job, etc — especially over the weekend, I wouldn’t hesitate to go there.
On a side note — bringing my car in for multiple small repairs, they realized that they forgot to give me the oil change which I asked/​paid for. They called me at home and asked me to come back. I appreciate that level of honesty.
Classificação do local: 5
New Haven, CT
I shopped around for tires at every place imagineable. This firestone beat PeP-​Boys by $ 300.00. Pep-​boys was trying to bad mouth Firestone more than trying to sell me tires. Talk to Nick, he was very professional and Honest. I wull definetly go there again.