Corto’s Salon & Spa

I’m not usually hard to please when it comes to getting my hair cut, but the experience I had was so disappointing that I felt I needed to say something. I asked the stylist for a trim of my long layers and to keep the current shape of my hair. She legitimately cut my hair straight across in the most blunt haircut I have ever seen, and took off over two inches, all the while trying to sell me product and telling me that my hair was in terrible condition (it’s not the greatest, but it certainly isn’t as bad as she wanted me to believe). I refused to let her fix it as her incredibly rude attitude and apparent lack of knowledge about cutting hair didn’t encourage me to think she could fix the mess she made the second time around. I’m so frustrated, I loved the cut I had before and only tried Cortos because of its proximity to my neighborhood and lower price. I guess you get what you pay for. I gave two stars because the salon is beautiful, the receptionist was very sweet and the facilities were all nice, but if there was an option to give negative reviews for the stylist I had, I would. Never coming back.

No no and no. Color always comes out brassy. Owner too busy either doing his wife or longtime clients hair to care. No synergy with staff. Big fat nope

I cannot comment on any of the spa treatments here, since I only went in to have my hair done. The receptionists are always smiley and polite, and wait time is often dependent on how early you arrive, or if your stylist has a customer taking a bit longer than usual. I ALWAYS go to Jessi, and have never once left feeling as though my hair was anything less than a masterpiece. She is super sweet, polite and creative, often treating your hair like a piece of art. I often requested bright, rich colors and she always mixed different shades to make up her own. After a few visits with her I was comfortable enough to say «just do what you want,» and would leave looking amazing. I now live in Arizona and have yet to find anyone that could even come close. If you’re looking for an awesome, funky, young style, cut or color, make an appointment with Jessi, you won’t regret it.

Best massage of my life! One of the worst hair experiences though. I pretty much didnt have a say on my cut or color and left with a raw scalp. The lady scrubbed my head as she washed it and yanked and pulled as she cut and styled. Started tearing up as I sat in agony while she washed my hair. I wanted to leave right then. It’s as though she was oblivious to me as her client. Won’t be going back to her!

Expensive, snobby place. Rude, unfriendly. they act as if you should be grateful they took your appointment! Save your money, get a stylist how is only too happy to take care of you… go down the road to Fresh.

I received a haircut at Cortos about 2 months ago. The reason I am writing this now is because I am due for a haircut and i remembered the experience I had the last time. I felt like the stylist was angry at me. She was insulting about my hair. I understand it was in rough shape, but you don’t need to insult me. I’m paying you. Not to mention the whole 45 mins she worked on my hair she was trying to sell me products. I was like a captive audience. 9 different products were brought over and place in front of me with a plug to buy each one. I didn’t buy anything. Especially since the stylist must have sensed that I was annoyed, she whispered where to buy the products cheaper. This isn’t the first time I have had a less than pleasing experience at Cortos. Ranging from a problem on my wedding day last summer to stylists running late for the appointments (like 25 minutes late). I will not go back.

Walk-​in at Cortos (my wedding day) during their busy wedding/​prom season and they were gracious and made time for me. I was there to FIX a horrible updo I just got somewhere else and Nicole P was my heaven-​sent. She was patient but efficient, listened to me well, and improved my look tremendously. Nicole is awesome and she saved my day!

Basically this spa is only getting 3 stars and not less is because of my actual massage. My husband had gotten my mother and I massages here for Mother’s Day. He called the spa in orchard park but they only have one room so instead of making us wait for each other he decided to have the massages done at this spa. The spa was texting my husband saying that we were all set for our appointment but this was a surprise for Mother’s Day that luckily I had not seen or it would have ruined the surprise. The text also had the wrong time of the appointment. So my husband called and the receptionist claims that there was someone else that has the same first and last night as me coming in at the same time for pedicures but we weren’t getting pedicures. Pedicures sounded nice so we asked if we can get them before our massages but the spa was booked. So we got to the spa and were sitting in the waiting area and the masseuse came and introduced herself to my mother and took her to the room. Then 25 min later then my appointment a girl tells me she is ready for me but never introduces herself. So the massage was great and wonderful. After I was done and met with my mother she informed me that they overbooked us and thats why I had to wait. I looked around and everything was shut down even the salon. The spa closes at 6 and it was only 5 so it felt like we were being pushed at. Then it turns out that my mother received a coupon for her next visit but I was never given one even though it was my appointment that was messed up and no one came to apologize to me. I thought spa’s were supposed to be welcoming.

I always get a half hour facial from Corto’s about once a month. I would strongly recommend Dee. She is one of the nicest people there and in my opinion does the best job for facials.

I returned to my new «old friend», Susie for color. She did a beautiful job. The color was a perfect match all over, with no spots and the texture was wonderful. (For color virgins: some color applications can leave your hair feeling crunchy or icky if they’re not done correctly). She also did a few light fixes to the cut at no additional charge. I am very happy with Corto’s.

Corto’s Salon in Hamburg was busy and welcoming. Had hair cut by the owner, Dominic, and was very happy with the experience and results. He is knowledgeable and really pays attention to find out what you want (imagine — a man who pays attention! haha), then takes his time tailoring the cut to your individual preferences. I used to get my hair done here years ago, but switched to a different salon after a move. I recently decided to go back to Corto’s after realizing I had not been happy with my hair for ages. Glad I went back!