West Elm

Do not shop in this store. It took me over an hour to try to purchase 3 lamps. The staff does not know the products they are selling, plus they have to look up all of the numbers in computers then hand write SKUs. You’ll wait while the person in the stock room searches for what seems like an eternity for the products. After finally getting checked out I had to pull my car up to the «pick-​up» door and waiting another 10 minutes the stock room person came out holding two of the lamps by the shade with the cords dragging behind him; no boxes, bags, wrap, and was planning to just throw them into the back of my car. Save your money! The products are low quality and the customer service is the absolute worst.

Worse customer service, bad quality, beautiful furniture only vision wise, other than that bad experience! All the furniture that I ordered had mistakes in shipping, i visited at the store more then 10 times 3 hours each time just trying to fixing there mistakes !!! Nice place for accessories that you can take on the spot ! Not waiting for delivery ! For summery: avoid this place, don’t waist your energy and your time !

don’t buy there anything !! worse shipping department that i ever deal with ! worse experience as customer! its took 2 months to receive a chair, every shipping that i received was with damages.

After being a Pottery Barn/​West Elm customer for over 10 years I was surprised yesterday with a disclaimer that a retailer can change their prices after an order is placed.
I opened my email yesterday morning and found a message from west elm with an offer for 15% off on sofas. I clicked at the offer, connected to their site and found really great prices on 3 pieces (see first image below). The order was concluded with an order number and even estimated delivery date.
Yesterday evening I got another message saying that there was an error on their system and the prices had to be updated (second image). My order went from just over $ 1,300 to $ 3,700! But as a consolation prize they also sent me another message with a 20% off on my next purchase.
I immediately contacted the company and asked that they cancelled the $ 3,700 order and honor my original order. The response came today, a phone call saying that west elm would not honor the price of my original order, but would credit my card for the full $ 3,700 amount. I asked how could this be appropriate business practice and the answer was since they have a disclaimer saying that prices can be changed even after an order is placed, then it’s ok. The whole thing was such a scheme that the company even changed one of their item number on the «updated» order!
Imagine if a customer walks into a store makes a purchase and then after leaving the store an employee comes after the customer and asks that he/​she pays more for the product since there was a mistake in their system and the paid price at the register was incorrect. Isn’t that absurd? That’s the situation I encountered at west elm, after «leaving» their store someone came running after me saying that I needed to pay more money if I wanted to keep my order.
Also, is it legal to charge someone’s credit card for an amount that was not authorized by the account holder?
At the end of this disrespectful customer service, I walked out with no financial loss since the order was cancelled, but I’m filling this compliant to alert that internet purchases should be treated the same way as a physical in-​store purchase. Once the client orders and the company issues an order number, the price on that transaction must be honored!

I agree with the other user that West Elm is a great place to accessorize. Everything there is beautiful. I searched far and wide for a bedroom set that would be affordable, visually interesting and structurally sound. This didn’t exist for me. I ended up at west elm spending more than I wanted on subpar quality, but it’s the most beautiful in design that I’ve seen and will meet my needs for a few years.
My major complaint: customer service.
Delivery is sourced out and costs $ 150. The bed was not supposed to be in stock for 3 weeks and they wouldn’t deliver and assemble the rest of the furniture (6drawer dresser and 2 nightstands) unless I paid 2 shipping fees. I took home the nightstands in my own car and assembled them myself. Not too difficult (again, it’s basically a step above ikea in quality), but one nightstand had a scratch on the face of a drawer. We called and our sales associate, who was very friendly, offered 10% or we could come back and trade it for another fully assembled nightstand the next day. I opted for the latter. We gave a time of 1 pm.
The next day, I called around 12:40 to warn that I’d be by to swap the nightstands at 1:15, and we were promised an already built nightstand. The young man on the phone told me it shouldn’t be a problem. I’m sure you’re shocked to hear that no such nightstand existed when I arrived at 1:20. Obviously I wasn’t going to stand around to let the guy at the back door build it while the 4 people waited in line behind me to pick up their items. He did kindly offer to breakdown the box so I could be sure there were no scratches on this nightstand. Then he taped it back up and secured it in my car.
About 4 days later we got a call that the bed was in and the delivery was set for later that week. On the morning of delivery, we called to confirm and were told that west elm had called the company to change the delivery date and no one was coming. When my boyfriend explained that he’d changed his entire workday to be home for the delivery and it needed to happen that morning, they magically pulled it together. I have no idea whether West Elm or the delivery company is to blame for the snaffoo, I just know that it’s not the kind of service I expect after dropping that kind of money.
All in all, the furniture is basically plywood with veneers and I’m afraid to move the bed at all. But it’s quite beautiful. Probably the right thing for a guest room – if you can find anyone to deliver it!

You can never go wrong with West Elm. This contemporary and affordable design store has everything from furniture to small nicknack’s to get your home abode in tip top shape. I’m lucky enough to have one downstairs from where I work. This makes it that much easier to keep up with the latest design trends, and really check out the new items in person.
The layout of the store is pretty much like any furniture store, but I do like how they mix up the furniture pieces. This is gives the space a more eclectic vibe and it really shows you how to put together a room. My favorite items at West Elm are the great accessories that really give a space the cherry on top factor. These little and sometimes large items create the finishing touches. West Elm has an array of these trinkets that really just add to your room.