Firestone Complete Auto Care

i would remove oscar from the firestone crew ive been going to firestone for 11 years and this guy has no customer service at all very rude!
bad bussiness
never going back to this location!!!
was better when jerad was around !

I had a pleasant experience James the front desk attendant was nice and professional. I came in for a flat tire and ended up getting all 4 replaced and a lock on my wheels off. James tried his best to get me the best discount s. I did have to wait a while for my tires but I was given heads up that it would be a few hours. They had to be delivered ffrom another location. Theydidn’t have them at that location

I may not be driving a brand new vehicle, but I try to make sure my vehicle is in good running condition. For the past few weeks, I’ve noticed the vehicle starts to idle roughly when I start the engine. At times I have to gradually give a little gas until the temperature gauge is between Cold and Hot, then the rough idling stops. Dealing with this situation everyday, I knew sooner or later I had to take the vehicle to get inspected… it became sooner once the Check Engine light came on.
I stopped by Firestone in West Hallandale Beach Blvd. and explained what was happening with my vehicle to Dan, who was a service advisor as well as a technician. I took a seat in the waiting area while they pulled my vehicle into the work station and did a diagnostics check. After a few minutes, I was told that the intake manifold gasket needed to be replaced and the fuel system needed cleaning. I agreed to have the service done. Rather take care of the problem now while it’s small, than put it off and it becomes a bigger and more expensive problem.
The waiting was long, but I appreciated that the technician allowed me to walk into the work station and showed me where the problem was. He also informed me what he had to do to fix the problem and he gave an estimated time of completion. The employees are very courteous and informative; and the price for the service was moderate, but the work performed was efficient.
NOTE: The next day as I started my vehicle, there was no rough idling. Vehicle was purring quietly like a kitten. Thanks to the hard-​working technician at Firestone.

I’ve seen some bad reviews on here so I was worried but this place was great. Took me right away and were very accommodating. My battery died and they were very thorough. I was watching them the whole time and they were checking everything to make sure there was no problem causing the dead battery. I was in and out in about 15min and they checked and filled he tires without me asking for no added cost.

I changed my old car for a newer one and switched from Walmart Auto & Lube to Firestone thinking brand name would mean better quality service. Unfortunately, I was wrong.
I did my regular oil changes there for over a year, I even did everything they recommended me to do for upkeep on my car (a $ 500 list of tune ups and maintenance procedures). One day the car would not stop shaking and stalling and the mechanic found that because the air filter was so ridiculously dirty it essentially was asphyxiating the car. I then had to spend more money to reverse the damage and after a few months my car has finally stopped shaking.
Never during my almost 2 years worth of oil changes or when they were recommending that I spend hundreds of dollars on maintenance treatments did they think to check something as simple as the air filter. Which even WALMART does routinely during oil changes. I won’t even go into the story about them trying to scare (yes, scare, like my tires would burst any second) me into buying new tires when my tread is so good that you can hide Lincoln’s hair in it if you try the penny trick.
Goes to show, more expensive is not always better. It’s a shame, because they were friendly and it was a convenient location. However, I wouldn’t trust them with my car ever again.

Great service, quick and non expensive I will always return to Firestone to get my oil changed every 3000 miles as long as I see one around.

This place hasn’t been the same since Jared Wlaker left. He treated people with respect.
This woman who is now the manager, snaky, rude, and condencending. The staff has no sense of urgency. The prices are ridiculous. I even had a $ 10 off code which I received for filling out the online survey. The manager said they don’t take that code anymore.
I’m never one to bargain or negotiate, but I did say «you can’t take the coupon code which I had to fill out a survey to receive? » she reluctantly type the code into the computer and informed me that they don’t normally do that (while rolling her eyes)… As if she was doing me a huge favor. The whole situation made me uncomfortable. People should be treated like that.

After waiting over an hour at the Hollywood location and those men trying to charge me $ 81 for an oil change I contacted the corporate office. They referred me to the Hallandale location where I was to have a free oil change. What a fiasco, my car was given back with greasy fingerprints all over the drivers floorboard and grey carpet, hood and drivers side door I did contact the company and they said to have my car cleaned and they would pick up the bill, so here I am waiting for the check. I hope they make good on this…

Snarky, unprofessional, and immature front desk personnel. When I went in to get a tire rotation the kid running the place snorted and rolled his eyes. I next dealt with the manager and she gave me a weird attitude also.

FOREVER! Is how long it is taking to have a tire looked at. Price haggling is absolutely necessary. Last time Jared gave me an incredible fair price on my rear tires. Damn it! I should have done all four at that time. That’s right! He was so honest he told me i didn’t need the front yet. He said I had about 5k miles left on them. He was right. Now they are giving me insane prices out my cooly. Then. I’m told they will give me the same price as last time. Now I’m told they will TRY. Which is it? I’m truly not feeling very confident with any of this. Especially since I came in two hours ago thinking I’m getting a plug… no excuse me… Now it’s a patch. NOT. I’m getting my donut put on and I have to come back again tomorrow and spend double what I spent last time. Well we will see what a nights sleep will accomplish! Jared you are certainly missed! May have to go the distance and go to the pembrook pines firestone in the future.
Still waiting. Going on three hours now. Mechanics must have went home. Couple left. I hear them negotiating who will put the donut on. One says he can’t do it cause he hurt his back. The other is too tired and almost off the clock. Yeah! Reluctantly he will do it for me. Thank you Vincent for giving in and doing it for me. So sorry to bother you people. I am downright going insane. This truly is unheard of. I cannot even imagine treating any of my clients at work this way… Just think… I get to come back again tomorrow do this all over again AND PAY for this to boot!
652 pm. I’m off finally. Breathe! In and out Breathe… Thank you Jesus!

The worst service ever. Don’t go there

The other day I got a flat tire and being new to the area I had no idea where to go. After getting my spare, I saw this place but it was too late in the day to stop in so I called the next day.
They wanted to charge me over $ 200 for a tire (I was told they could not patch it), labor and an alignment I know I didn’t need. I told them no, googled for tire shops and came across Alpine Performance, just a few streets over.
Please look into Alpine Performance! The owner was nice and honest. He was only going to charge me $ 70 for a new tire and $ 40 for a used one. He then asked to see my tire, and was able to patch it. He only charged me $ 20.
Do your research and support local business!

Really nice guys, especially Oscar. Recommended exactly what I needed at a reasonable price and got everything ready ahead of time. Great job!

Great customer service!!!

Female patrons will definitely need a savvy male companion on hand to avoid any unnecessary expenses. I went for a tuneup and next thing I knew I was called to the back area numerous times for everything under the hood they claimed was wrong with my car. I was nearly in tears and filled with gloom! And yes I forked up the cash and too embarrassed to reveal the total out of pocket cost. A few days later the car brokedown and I towed it back only to find an additional fee was needed which I declined and towed the car to another mechanic who got it up and running for a lot less money too. I guess you live and learn but it’s pretty discouraging and sad to know there are people who take advantage of you like that.

I’ve been going to this Firestone for about 8 years and I have to say that overall, they’ve done a pretty good job. The only time they made a mistake, we contacted the manager and he took care of it immediately and even went a little further to ensure that I was taken care of. My only gripe is that like most shops, Firestone can be pricey. That having been said, I’ve always been treated very well by whoever is at the counter, they have always tried to help me out with discounts I could use on the spot (surveys or coupons), and they have always made an effort to get me in and out as quickly as possible.

OMG the wait is always ridiculous!
I have been going to this location for over a year and I don’t really have a good answer as to why I have for so long. I always go just for an oil change and I am always there for at least an hour and half. On average the wait is 2 hours! I know it doesn’t take that long and it never appears to have many cars to service where it should take that long.
It wasn’t til I recently have been venturing to other Firestones where I have learned it doesn’t take 2 hours but most places get me out in less than an hour. The friendly service is just average if not below.

I went to this location, and told the workers after they ran a diagnostic check, that I want only my thermostat and 3 hoses repaired, nothing else, even though they tried to sell more. Permission was given by 2pm to start work, but the car was not finished until 7:30pm that night! I know there were other cars, but 5 and half hours is ridiculous, especially when you pay labor $ 90 an hour!
On top of $ 248 that I paid to have these fixed, (it costs $ 63 to remove 3 hoses and another $ 63 to remove a thermostat seperately I was told) How does it cost $ 63 in labor to remove 3 hoses?
Even worse, I was told I wouldnt be charged for the $ 24.99 diagnostic checkfrom the beginning, that it would be applied to the repairs, by a worker. When I went to pay, I saw that I was charged and I asked why. I was told that the manager said, that because I wasn’t getting a $ 91 coolant flush I would have to pay for the test, it wouldn’t be applied to the repairs!
What kind of manager and company does this to a paying customer, and renegs on a promise already made?
I will NEVER go back to any Firestone.