Sheppard Family Dentistry

Dr. Sheppard is talented and hilarious! The color and marble texture on my veneer and on my chip are perfect. My bite is better so my mouth is relaxed. Everyone at the office is really nice. Dr. Sheppard gets it done fast, and has me laughing every time.

My long time dentist Dr Gwen Halterman retired, my experience with the new dentist was not good, I have MAJOR dental issues from trauma suffered as a child and the thought of getting a new dentist was very stressful. But I had a toothache and had to bite the bullet. I called Sheppard Family Dentistry, and made an appointment with Dr Brian. Sadly just a few days before my appointment Dr Ray passed away rather suddenly, but they insisted I could keep the appointment. I first went in 10/​27/​2014 to meet the Dr and get my tooth checked. I really liked Dr Brian and felt quite comfortable making him my new Dentist. Upon checking out, I discovered they DO NOT accept insurance, and I had to pay upfront. Luckily they take credit cards, they assured me that they would submit claim to my insurance for me and I would be promptly reimbursed the $ 210.00 I just paid. I scheduled an appointment for the crown I would need. I returned ¹¹⁄₁₃ for the crown, it was done in one visit which was awesome and I was quite happy with the results, upon checking out I paid the $ 1345. for the crown and mentioned I had not received reimbursement yet for my cleaning. Of course they blamed Delta and said I should be reimbursed by the end of the week. I waited another week and went into the office, only to basically be what in my opinion was almost chastised, but was told due to Dr Ray’s passing the «numbers» didn’t work with Delta and the claims were denied. They blamed Delta again. I called Delta myself and looked up my account online, there was nothing filed, Delta stated no claims had been submitted. Long story short yesterday I get get a bill for $ 140. from Sheppard Dentistry and it states I am 90DAYS LATE!!! WHAT??? So I again looked up my Delta account online and see my claim was denied and I was responsible for the charges. I called and was told that the claims were submitted the day before Thanksgiving, AFTER I went in to inquire. The $ 140. is from fees they did not bill me for (Nitros $ 40. and an Xray $ 100.) the 90 day delinquent is something they would check into. I am still not clear if they will bill insurance for that. I have nothing but sympathy at the sudden death of Dr Ray, he was well thought of in our community and understand there could be issues business wise. But the Staff acts very condescending and have no apologies for these mix ups. I very much liked Dr Brian and am sad I will not be returning, and need to look for another dentist, but to be out $!485.00 when I have good insurance is not right. If you decide to use him, make sure you can afford paying in full out of pocket.

My local dentist retired and I was looking for a new one. I had heard a lot of good things about Dr Brian Sheppard and decided to give his office a call.
I called Dr. Brian Sheppard’s office and set up an appointment for an exam.
Dr. Sheppard was extremely thorough and explained much more then I had experienced before.
I had a chipped tooth and needed a crown, didn’t really know that I was royalty (bad joke).
Dr. Sheppard preformed the procedure in just one sitting (about 2 hours).
They have a CRC machine that makes the crown in their office. The entire procedure went flawlessly. Dr. Sheppard even showed me the crown being made. VERY IMPRESSIVE.
My new crown is awesome and I would highly recommend Brian Sheppard…
well I already have.
I’m glad I choose Dr Brian Sheppard.

For basic dentistry I could recommend Dr Sheppards team as the hygienists are very nice and efficient. It is a family feel in the office which is clean and comfortable.
I would not recommend the office for cosmetic dentistry. I had bridge work done to try to correct the esthetics of a poor looking bridge I had previously had with another dentist (front teeth). Unfortunately after a very long process and ALOT of money i still have a bad looking bridge, just a new one. I returned several times to express my concern and I never seemed to be taken seriously and there was no offer to correct the obvious imbalance of the bridge to the other teeth. I have to admit I was (and still am) disappointed.
Unfortunately the office isn’t very clear when you have questions about using your dental insurance and what is covered. They have you pay office directly and wait to see whats covered without any confirmation from them prior, even for basic cleanings. Thats a little unsettling too.
Overall a nice people but for me not a great experience.

Who likes to go to their dentist?
I can truly say I enjoy going to Sheppard Family Dentistry. Your experience starts by being warmly greeted by the staff.
Dr. Sheppard is so gently and it is a pain free dental experience. They have nice music playing .You can watch a wonderful slide show of ocean, flowers, and landscape scenes while being treated.
I look forward to my visits and keeping my teeth maintained.

Very gentle, helpful, and nice! The best teeth cleaning experience I’ve ever had!

There are absolutely no words for how wonderful our first experience at Sheppard Family Dentistry was!
The receptionist stood up and came to greet us at the door with a smile.
Maggy, the office mascot, made my 2 little girls and I feel right at home :)
Brian was very easy going and patient. He took the time to explain important things about my mouth that no other dentist has ever bothered to mention.
Sandy, the hygienist, was so wonderful and helpful with the children.
The music was even great!
You can tell that everyone in this office is family. It is full of good vibes and warm fuzzies. They treat their patients like family too and for that I am ever so grateful.
My kids keep asking to go back… to the dentist! :D

I have been going to see Dr. Ray Sheppard as long as I can remember. He is a very skilled dentist. He has a great sense of humor and is surprisingly gentle. It had been a while since my last visit so I returned to Sheppard Family Dentistry. This time I had the pleasure of being seen by Dr. C. Ray’s son, Brian D. Sheppard. He was great. He took a panoramic x-​ray and did a tissue exam. he explained everything in detail. i liked that he spoke to me in layman’s terms, but also repeated the scientific names of the anatomy, procedures, and conditions.
Brian showed me the x-​rays and walked me through what was going on in my mouth. Having the knowledge of what was going on in my mouth put me to ease. It is better to know what is wrong, than to be in the dark about cavities!
Two years ago I fell and chipped my front tooth badly. I called Dr. Ray Sheppard first thing in the morning. Although he had not come into the office yet, he offered to come in early that morning and repair my tooth. He squeezed in my appointment. i was so happy to get that tooth repaired! Thanks Dr Sheppard! It still looks great and no one can tell it was broken, not even me.
I remember when I was a child my family came here. They would let my little sister and I pick a toy from the treasure chest upon completion of our exams. This hasn’t changed! Dr. Ray’s wife Carol, the receptionist, encouraged me to take a holiday themed stuffed animal on my way out.
I was really happy to be seen by Brian again today. The procedure was explained in detail again, and I was entertained by the staff’s humor. All the staff here is great. Everyone greets you by name. Ileana was my hygenist on my recent visit. She was friendly and polite. Most importantly, she did a great job and offerered advice on how to preserve a heathly smile for life. Ileana was really great.
I would definitely recommend this family business to anyone who has a mouth!

I love my dentist! And how many people can say that? C Ray Sheppard’s office practices periodontal dentistry; they give you more information about what’s happening in your mouth than you could ever imagine. And they do it in a friendly, non-​judgmental manner, at very affordable prices. I’ve been to tons of expensive dentists in SF who claim to be top-​notch, but none of them hold a candle to the information, care, and first-​name friendliness I always get during my visits to C Ray Sheppard. If you’ve been avoiding the dentist for years, this is the place to go.

I am the poster child for moving past a traumatic, bad experience at the hands of a predator (he made the news), and finding safe harbor with Dr Sheppard’s practice. I can’t believe I waited so long to go back to a dentist and tortured myself all that time imagining what horrible fate awaited me, when all the time Dr Sheppard could have so easily taken care of things. They’re all so kind and understanding, and knew me too as soon as I walked in the door and calmed my fears. They’re like a close-​knit family and I always leave with a smile on my face from all the jokes. His work is first rate as is his staff’s– never a painful moment (except my stomach hurting from the laughter!). They not only took care of my minor dental issues but healed my fears as well. If I can do it, you can too. Thank you Dr Sheppard!

I grew up in a small town and while I love living in the city, there are some things that I think are just done better on a smaller scale.
Turns out that dentistry is one of them.
Had my first appointment with Dr. Sheppard this morning. Oh man. «You must be Jacob,» said the receptionist when I came in. Wha?! Greeted by name at the dentist’s office? It just went on from there, too — the entire staff introduced themselves during the visit, and everyone actually asked questions about me and gave answers that indicated that they listened to my responses.
And Dr. Sheppard himself was a hoot. The first thing he told me when he examined me was «you have gum disease» — something that must have been obvious but that I hadn’t been told during any of my visits to my previous dentist — and he proceeded to tell me about what was going on in my mouth and what we could do about it.
My broken tooth, which was the whole reason I was there, held no mystery for Dr. Sheppard. «I think that the broken bit should come out, and sooner rather than later,» he said. I asked about some of the issues that my previous dentist had mentioned. «If those were problems you’d know about them by now,» he said, «as it is this is just a pocket for bacteria.»
So I agreed and, after what has to have been the smoothest injection I have ever had, he tugged the loose bit right out. «I have to leave you in the chair for two weeks,» he said as he got up to attend to another patient, «I hope that you’re okay with that.»
But I didn’t need to be OK with that because a staff member came and just chatted with me while I waited. I did my best to hide my flabbergastedness.
«Flossing is the number one threat to my business,» he said when he came back, and I’m sure he’s used that one before, but who cares?
All in all, a great experience, a good doctor, and an amazing staff. The only appropriate reaction is: hurray for Dr. Sheppard!
UPDATE: I ended up getting a crown put in at Dr. Sheppard’s office and it was just as smooth and easy as the initial visit was. This really is the place to go for healthy teeth and gums… DOUBLE hurray for Dr. Sheppard!