James Ford Inc

Not even a full star for this dealer ship. All the old men there are some racist mother fuckers. Go bernie!

I called up James Ford to order a featherlight horse trailer. The guy, Jimmy, was pretty nice and quoted a price that was pretty good. I sent a couple emails asking for certain specs that he was slow to respond to, if he responded at all. I made an appointment to come in and discuss purchasing. I met with Jimmy, the salesman. He refused to haggle at all. Thats strange for a dealership but it was fine. I then asked to get a couple of hundred dollars in extras included. He refused that as well. He then told me he would get back to me later that day with the cost of an extra that I needed. He never did. The whole experience with him left me less than enthused. He acted like he was the one doing me the favor. After waiting a week I decided that I was crazy for waiting on him to actually getting around to feeling like making a sale. The next place I called had such great customer service and bent over backwards for me. Every question was promptly answered, even from the salesman’s personal phone at 8pm. I got a great deal with lots of extras and purchased a brand new trailer from them. It was a bigger model than I originally wanted but I am very happy with it. Another week after, Jimmy from Ford had the nerve to email me to see if I was still interested in the trailer that he put no effort into getting me to buy… Needless to say, I was not interested anymore.
Having said that, I am now in the market of purchasing a new truck to pull my new bigger horse trailer. Guess where I WON’T be going to make the purchase!
To James Ford and their salesforce: You guys have now lost TWO sales from a person who would have been a return customer. Oh well, it’s your business and I won’t tell you how to run it. I won’t tell you anything at all since you will never see me again!

One star is really too much for this car dealership. All I can say is pay very close attention to what you sign up for! I was talked into an extended warranty and was told verbally that it covered service only to find out (when I brought my ford escape hybrid in for the 6 month service) that it isn’t covered. These folks are masters at making verbal promises that don’t pan out in the fine print. I own my part in trusting them… they seemed really nice and helpful but they are sneaky. The only person worth a damn there is Dee. He actually has a conscience. Regardless, read everything people and don’t take their word for anything!!! Better yet, go somewhere else!!!

I made the mistake of buying a low mileage used Fiesta. It seemed like a good deal, but thankfully the LED screen said «Warning: Engine Malfunction» the next day. Jim Ford said it was «nothing» (nothing?) But when it didnt go out, I took it down to the shop. «No big deal… just RF inference.» (what??) I am glad this happened in the 3 day window because I researched the Ford Fiesta and Focus online. 47% of consumers gave it a one star based on faulty transmissions. So I returned the car. Had to wait 30 minutes to get a one page release. Financial guy was abrupt and rude.
I gave it two instead of one stars because the salesman Gerald was nice and very polite.
[I agree with Charles H review. Jim started talking about Trump not going far enough and he himself would keep everybody out of the US because they are taking our jobs. Interesting… Ford builds these cars in Mexico. What about the American workers and bailing out of Detroit.]
Thank God I got out of that one. I would never buy a small Ford and recommend that others do the same based on faulty transmission design.

I appreciated both Gerald and Dee for their patience and expertise. They both helped me in different ways. Gerald was great in his explanations of my options with the 2015 Escape. I wasn’t sure of my needs and the options I wanted. He handled all my questions and gave great explanations, assisting me in my decision. Dee was great in helping me with my financing, helping me to understand all my options, lease vs. purchase and how to get the most bang for my buck. I will definitely be back for my next car. With both of their help, i got the car I truly wanted, with all the bells and whistles. A Red 2015 Ford Escape 4×4 Titanium.

The buying experience was a rather good experience. However, I would give the Service Department 1 star. I brought it in for a «recall» and have had nothing but problems since. When I initially called the service dept. I told them The message I got was «imobilizer fail function», so i called and asked what it was. The answer was «I don’t know». NOT a good start. I had taken it in again (3 rd visit). My Fiesta wouldn’t start, I called and they said «tow» it down. Then called AAA and they came out jumped it and said check engine light, brake traction off, and other messages. Drove it down there and got a loaner. Well, had a mishap with the loaner and it’s costing close to $ 3,000 !!! Had they done the job right the first time… I would have never had to go back again. Marco, Service Manager was actually very comforting but doesn’t understand why I thought they should bear some responsibility as it was THEIR mechanic. I will be going to Serramonte Ford for future service. Very disappointed that they have no heart.

The buying experience could not have been better or more respectful. I was in the market for a 2015 Ford F-​150, but I was not in a big hurry. I filled out the form on
, and next thing I knew I was inundated with salespeople that wanted to close a deal right now at an unreasonable price, and only would talk about what was available in the dealer’s inventory.
Then I got a call from Steve Meister at James Ford. He left a message saying «I don’t have anything in my inventory right now, but lets meet and figure out what you want and I can see if I can find it for you.» So I called Steve back and we met.
Steve spent a lot of time with me and reviewed all the options available, gave me some tips on options that are not really worth the money given what I wanted, and or options that would not be compatible with what I wanted etc. For example, he originally was suggesting the bigger and more expensive engine, however when he heard I had no intention of towing anything heavy and I wanted a good balance of fuel economy and power, Steve immediately said the 2.7 ecoboost is the one you want. He steered me toward a couple packages that would provide me most of what I wanted as well.
Steve then put out a search for the truck I wanted, and after a few days he found one and arranged to have it transferred to James Ford. When I came in and saw it, it could not have been a better fit! The very first price presented was SPOT ON with what I expected (good price for me with a reasonable profit for James Ford). The paperwork was easy, and I was off in my brand new Ford F-​150 Lariat 4×4 with the 2.7ecoboost engine! The vehicle was well prepped and Steve spent time familiarizing me with the use of the features, etc.
The vehicle itself is FANTASTIC! the 2.7 ecoboost engine has ample power, yet I am getting 19 city /​23 highway (really!). Despite being a big vehicle, it is fun to drive. My cousin in Texas recently bought a 2015 Ford F-​150 King Ranch Edition (tippy top of the line), and when he rode in my truck, he said, «Wow! this has everything I wanted. .. I could have saved quite a bit!»
All in all an A+++ experience.

Arrived at James Ford at 7:30am for an 8:00am service on my F-​350 pickup. Has a full service plan. Sat in the waiting area until 9:30, decided to check on the progress of the service. They hadn’t even started on it. Service manager said «We didn’t expect this many cars this morning.» Well, I sure hope they don’t expect to see me again. They won’t. Funny thing is, I was defending James Ford just a few days ago to a friend who was switching to Serramonte Ford because of the horrid customer service. My argument was that we should support local businesses on the Coastside. I’m amending that to supporting Coastside businesses that have some measure of customer service. Goodbye James.

Loved working with this dealership. We went to several Ford dealerships looking for a Focus, and this one was the most relaxed. They didn’t hassle us, push us to buy, or constantly call or email. We worked with Steve and he was friendly and helpful, and prompt (replying to all of our emails within 24 hours). We figured out the financing that worked best for us after several different configurations of down payments, rebates, etc., and Steve was more than happy to spend the extra time with us. We bought a new Focus and love it! Definitely come here if you want to look for a car without the hassle.

Yea. Right after I bought my car the salesman shuts the door on a price of molding in the door jam, smashes it and doesn’t even offer to replace it. Nice. They sold me a used car, tires rubbed on the inside and were down to the threads. They didn’t offer any complimentary fixes or discounts to repair. Chinsy car salesmen. I would recommend going to Daly City ford dealer.

Got my 2012 ford explorer from james ford. The transaction was smooth, the price was perfect and in a little amount of time. Jarold was really helpful and he made things easier for me. Thank you James Ford.

Thank you to Steve and Dee for a very wonderful car buying experience! Of course I had done my research and went in knowing what I wanted and even how much I wanted to pay. It all was rather seamless and easy. I definitely recommend this dealership! Thanks again! :)

Funny the recent 5 star review is from a sales person who works there.
ANYWAYS. My husband & I stopped at this Ford to see what they have. Not very much selection but a car caught our attention test drove. Went to see how much payments would be but just wasn’t low enough & the sales manager is not a nice guy at all. Just rude
Fast forward about a month I get a call from my mom that her credit has been ran by a Ford dealership. SMH. This is the only dealer we have been to & they ILLEGALLY ran my moms credit without her consent. To top it off she has never set foot in a Ford dealership. I’m baffled call the dealership & talked to the sales manager who was rude & got smart with me, saying that my moms & mine credit are tied together. BULL. I’ve had my credit ran before this & that has never been the case.
I don’t appreciate dishonest places & especially when illegal activity has been done. No no never come here.

YOU HAVE BEEN WARNED!
I made the mistake of purchasing a vehicle and Extended Service Plan (ESP) from James Ford.
Beware of fraudulent charges on your ESP and further beware of the «manager» Brandt. James Ford will attempt to charge fraudulent administrative fees for modification or cancellation of policy. Brandt will act like a belligerent meathead in trying to berate a customer into believing James Ford fees are legal.
James Ford administrative fees are fraudulent according to the Ford ESP corporate office.
If you have been victim of James Ford fraudulent practices, call Ford ESP corporate at 1 800 521 4144. Speak with Jericho — the supervisor of the team.
I am considering class action lawsuit in these fraudulent charges — please contact me via message if you have also been victim.
YOU HAVE BEEN WARNED — BEWARE OF FRAUD.

The worst. I walked in yesterday, checkbook in hand, ready to buy a car. After two hours of mostly sitting while the salesmen wandered around saying they would check on this or that, and marching me around their lot (I have a very obvious bad limp) to look for cars that «they thought were there» but were not, I finally walked out. They did not even try to sell me a car. I would love to support local businesses, but how they stay in business is a mystery to me.

Just a simple phone contact about a used car made me nauseous. Rude. Untruthful. Uninformed. Defensive. My email to the sales manager has been ignored.

For the nearly a decade the people in the service department at James Ford have been taking great care of me and my two Mercury Grand Marquis. The only time I ever had to call a tow truck for my older vehicle was when I donated it to KQED and I put well over 220k miles on her. Marco has always been professional and pleasant. One busy day when he discovered that I was walking home, he searched for me on Highway 1, found me and gave me a ride. Now THAT’S service. Lately, Mathew has taken over and is doing a really good job. A big shout out to Rich, a mechanic who found a twenty dollar bill that had been sucked into the ventilation system from my glove compartment. He could have easily kept it but instead, it was waiting for me when I picked up my car. You can trust these people to do the job right and honestly. I wish I could give them 6 stars.

I drove nearly two hours to James Ford. Primarily because they had a truck that I wanted and the salesman, Gerald, was helpful and nice during our communication via phone and email. I arrived knowing Gerald wasn’t there but was told to ask for Dee, the sales manager. He turned me over to a salesman. After a test drive we sat down to talk price. I had my own financing so I made an offer. After consulting with someone he made a counteroffer. After thinking it over I made an offer roughly in between the two offers. He stood up and said it was nice to meet you. Effectively telling me to leave. Clearly, customer service, common courtesy, and negotiating skills are not this mans strong suit. I’m now driving over to another Ford dealership in San Jose. Hopefully, the experience will be more positive.

I bought a used 2007 Lexus at James Ford a week ago. The car itself is fine (I believe they bought it at auction) and the price was ok, but buyer beware.
What I didn’t know was the cost to replace the electronic keys that James’ did not provide. If I had added the additional cost of the keys, and the lug nut keys, I would have been better off buying one of the other GXs on the market.
The sales guy was fine, the finance guy (cash deal) was fine, the setting is a bit tired, but I feel they scammed me on bit on the keys.

With all the driving I do around the Bay Area for my consulting businesses and for a full-​time job, I needed to find a way to extend my gas mileage and save time during rush hour traffic jams. I still had six months left on my Escape lease and thought I might add a hybrid/​electric vehicle to meet my needs and worry about my lease-​end options on the current car when the time came. Again, James Ford was extremely helpful and patient with me, my questions, and my crazy schedule. I was able to test drive a couple cars in their EV line-​up, negotiate over phone and email for a few weeks, and finally went to pick up my new car this weekend. They accepted my Escape as a trade-​in under an Early Bird Lease program offered through end of September, and as long as I accepted a car already in inventory (on the lot) even though it didn’t have the exact specs I requested. Financing was worked out so that I put down a small deposit and drove off with very reasonable monthly payment for a car with more options than I needed! And after driving my CMax Energi around the past 24 hours, I have to say I love it! The ride is smooth and plenty powerful. Even hubby is impressed with all the electronics and features, which *will* require reading the Owner’s Manual to fully utilize.
I’ve never had such a great experience at a dealership as I have had with James Ford. Maybe it’s the sea air with them being located right on the Highway 1 and close to the ocean. Maybe it’s the fact that everyone there has a specific role (sales, finance, credit check, new owner hand-​off) and they all work together perfectly. Jimmy took care of giving us our keys and showing us the basics to the CMax. He even paired my cell phone to the vehicle’s Bluetooth. Again, great service, amazing attention to detail, highly knowledgeable about their cars and various Ford programs to help you get what you need — all good reasons to trust James Ford in Half Moon Bay.