United Marble & Granite Llc

This was included in an email I sent to them:
It’s been 1.5 weeks and no reply or status update. I know we’re all busy and you can’t always reply right away (24 hours) but 1.5 weeks is a whole different story. Had I known my business would be such an inconvenience to you, I would have taken it elsewhere.
I got to these folks by ordering my countertops through Lowes in Elkridge. At every opportunity, they have had the worst customer service; as in complete lack of. They take forever to do anything: as in take action, follow-​up, communicate and progress our project along. If they give you a window of ‘oh that normally takes 7 – 10 days’, assume the longest period of time and add a couple more days.
The only reason why I give this a 2-​star rating is b/​c the guy who came out to template was on time, professional and seemed to know what he is doing.
As for anyone back at the office/​factory, I really wish I would NOT have gone through United Marble & Granite. Especially considering how much you pay for the product/​service, the ‘service’ given has been so disappointing.
I’ll update this review when my product comes in and gets installed… … … (definitely not getting my hopes up)

Ordered granite through Lowes, they use United Marble & Granite as fabricator and installer. Scheduling templating and installation was much more difficult than it needed to be. They added 4 weeks to our renovation schedule w/​the slow turnaround on simple things like phone calls.

worst company I’ve ever dealt with. My husband and I have been trying to have this company come out and measure our kitchen for new countertops. They don’t set an actual appointment and instead call you the night before and expect you to follow through on any given time they give you. After they set you up with a time they will call back and set a new time and if that doesn’t work for you they say they will call you later. They are very inflexible and it makes it impossible to schedule an appointment with them. Run away from this company as fast as you can.

Our bathroom was scheduled to be finished in June. Thanks to United Marble and Granite, it is now September and our bathroom is finally finished. They had ONE SMALL job.
Working with them initially was pleasant. Alexis was patient with my indecisiveness in the warehouse (except, yanno, when you’re spending 25k on a remodel, you want to take some time and make sure everything is what you want). I appreciated her patience.
Every time I came in, I had to fill out a new new customer form because they had lost the previous. (I filled out four forms)
We were advised to wait until the week of the contractor coming in before selecting our remnant in case they –accidentally broke it-​. I wonder how often that sort of thing happens there. Our AES contractor needed to have everything in so that they could get the job done in time, and UMG took almost a month to get everything in, delaying them and I hope giving AES a good hard look at the customer service and other practices of United Marble and Granite. By the way, AES, follow this link for alternative companies:
We selected a sink, Alexis circled it in the book, as well as filling out the form, and photocopied it for me. She ordered the wrong sink. Ordinarily, I’d say this is fine. People make mistakes! But when I called to discuss it, her response was a very defensive and snotty «well I did MY job» rather than owning up. At this point, I was pretty upset because I promised my contractors that I’d do MY JOB and get everything in on time.
UMG never worked with us to establish an initial installation date. Alexis left one on our answering machine while we were out of state.
The installers came in with the countertop and sink on a new day (woohoo! finally) And then discovered a hairline fracture in the new sink.
At this point, Alexis never returned a single phone call. I had to physically go IN to the store to speak with someone. She said she’d call us as soon as it’d come in, but we didn’t hear about it until we walked into the store. She also said installation would happen THE DAY it came in. It happened 5 days later. (Holiday nonwithstanding, we were a small job and I definitely FELT that way — they put us on the backburner)
Second countertop comes in after waiting for weeks because of a backorder. Woohoo! Finally. Except AGAIN they did not SCHEDULE AN INSTALLATION TIME with us, and decided to come in when we were both going to be out. After a long conversation with the office manager, they agree to come in a little earlier.
The guys arrive, come in, plug their gear in to discover! Second countertop is CUT WRONG and DOES NOT FIT THE SINK.
I guess the third time is the charm.
Customer service from Alexis was horrific.
They never offered any sort of remediation after all of this. I intend to walk in and have a discussion with the manager.
I don’t know if I could speak for the rest of the company, but I would avoid this place.
You might also note that this place has a few Better Business issues worth looking into. I wish I had known that beforehand.
Go to another company. UMG is NOT worth the frustration.

Don’t waste your time pricing remnants here. The sales person we met with was a bit short with us, and had difficulty answering basic questions about their selection and pricing scheme. They couldn’t give us a quote that day because someone was in a meeting. When we got their quote, it was over $ 1300 for a Cambria Bellingham 61″ x 25″ wet bar countertop for pick-​up (yes, material and fabrication only, no measuring or installation). For comparison, we received a quote of $ 500 for the same piece at Atlas Stone & Granite in Odenton. The only explanation she could give me on their price was «well, this is an expensive piece, that’s what it costs.» Perhaps they do great full service kitchen countertops, but save yourself a trip on their remnants.