Quality Cleaning and Restoration

Do NOT use this company. I responded to a flier advertising duct and carpet for my whole split level home at 99.95. They cleaned 2 rooms and a hallway, the ducts and 2 peices of furniture and charged over $ 600! They did not do the stairs or the rec room and did not move anything. Even the clothes hamper in the bedroom.

The company cleaned our air ducts for well below average cost and treated our system and ducts for 400.00 and the last time 3 years ago we paid a different company 590.00 for just a cleaning with no sanitizer treatment. Orlando and his crew were kind and professional and I would recommend them to my family and friends. Orlando 4 432 891 524 or 8 562 871 699 is the contact information I have.

We just had our vents and ducts cleaned and sanitized for the first time since moving into our home. BOY were they dirty! Chappie the technician was great, he explained everything to me, walked around to see where all the vents and returns were. It took a couple of hours to complete the job and I have to say I am very pleased with the service and would totally recommend them.

I was scheduled for an appointment and the technician never came. When I called the manager Mike was very rude and nasty to me, even hung up on me. The owner offered to send me a $ 20 check, I wasted a couple of hours waiting for this company. Unreliable.

I couldn’t tell you how good their services are since I was scheduled today for a technician to arrive between 12 – 3 PM. At 2:30 PM, I received a call from dispatch stating the technician would be here in 20 – 30 minutes. By 3:45, no technician had arrived. I called the main number and was told dispatch would call me right back. The dispatch person stated that the house the technician was currently at wanted more services than what they scheduled for and that was causing the delay and the technician would be there as soon as he could. This is unacceptable. I’d already waited OVER the promised arrival time and you can’t give me time when he will be here? The dispatcher then tried to convince me to continue waiting. NO. I have plans and I’ve already wasted half of my day sitting around for a technician that never arrived. If the previous house wanted to add additional services over what they originally booked then they should’ve been scheduled for another time, not make other customers wait. When I told the dispatch that I am unable to keep waiting or interested in rescheduling it, he was rude and hung up on me. Avoid this business like the plague.

Quality Cleaning and Restoration saved the day after a no-​show from a different company this past weekend. I called and spoke with a young lady who was polite, courteous, informative. She gave me detailed explanation of the various services they offer and even told me about promotions and coupons they have in circulation. She explained in detail the flexible options based on your personal needs and was even able to schedule an appointment same day (2pm-​6pm) and I was DELIGHTED! Then I get a follow up call from the dispatcher letting me know that my technician was available to come earlier and if I was available. He too was just as polite and customer focus complete difference from my experience with the other company. My Technician Michael did a fantastic job with my carpet. He arrived about 1:30 and created a customized cleaning services and pricing and was completely finished by 2pm. I moved into my home recently and planned to replace the carpet but Michael did such a terrific job it’s not necessary. He cleaned, deodorized, and sanitized the areas treated in my town home. Gave special attention to heavily traffic and soiled areas and my carpet looks brand new. They did this all while not breaking the bank! I can’t wait to use them again! Quick, Easy, Custom service with a smile! I couldn’t be happier.

Please see the pics, and note that these were after having the carpet «cleaned». My biggest issue isn’t even the poor cleaning job, it was the customer service! Wayne Vernon was extremely rude and lacking any level of customer service. I was told that I should have followed behind the technician to make he was doing a good job (what?!). I was told that the carpet would look cleaner once dry (oh, really). I was told that the carpet can’t be brought back to life (duh, but they can be cleaned!). All ridiculous! This guy was annoyed at me for being dissatisfied!
Bottom line, don’t waste your time or money! The pictures speak for themselves… my carpets were not cleaned!

If you truly want quality, professional and competent service, please do NOT contact Quality Cleaning and Restoration Companies, Inc. (I used the Baltimore branch)!! We found their coupon in a Val-​Pak and recently hired them to clean the carpets in four rooms (one room deep clean requested), one hallway and one stairway (deep clean requested). The technician knocked down a hanging key holder — did not mention it or try to place it back up; used the kitchen sink and a downstairs bathroom tub — left both disgusting and dirty. But, the major complaint I have is that the carpets were NOT cleaned at all! They were still dirty (even the areas where we requested «deep» cleaning) and now WET on top of that!!! I actually stopped the technician prior to him completing the stairway and asked for his supervisor’s name and telephone number. When I did get a supervisor (Wayne Vernon) on the phone he was rude, obnoxious and unprofessional! When I tried to explain to him what the problem was, he continuously tried to talk over me, inserting facetious remarks, instead of listening to my complaint and offering some sort of resolution. Whatever happened to courteous customer service? My experience with Quality Cleaning and Restoration Companies, Inc. was the worse, by far, that I have had in EVER! I would definitely NOT recommend this company to anyone who cares about the money they spend and the quality of service that results from that spent money. Instead of calling Quality Cleaning and Restoration Companies, Inc., and you want the same results as you’d get from them, I suggest that you just spray down your carpet with a garden hose and then suck up the water with a wet-vac…you’d get the same quality of cleaning and it wouldn’t cost you anything! Yes, I am being sarcastic! But, in all seriousness, please spare yourself the disappointment, dissatisfication, poor treatment and frustration, and find a service that meets your standards and expectations. They only received one star from me because I couldn’t post this with no stars! And, by the way, they are not BBB accredited.