Kustom Heating & Air Conditioning

This is the preferred professional for my area by my home warranty company. I lived in my house for less than 6 months and have had to call on them twice due to the home neglected of the previous owners.
My first experience wasn’t the best. They first came out as scheduled, but had to leave as my A/​C unit was frozen and it needed to thaw for proper diagnosis. The issues arose in scheduling them to come back. There was miscommunication in their office and it took about 3 weeks for them to actually come on the day we schedule. When they did come, they were friendly, professional and fixed my unit.
My next visit was earlier today. They came during our scheduled time and worked to resolve the newest if the A/​C issues quickly.
As much as I’m not a fan of mom & pop small businesses, this business gets a B from me. Anyone who can fix an A/​C unit and save me from the heat gets a B. But the fact that our initial encounter had scheduling issues, they get dropped a letter grade.