Electronic Service Center

Just another terrible experience! Please stay away from this company!
I called Mitsubishi with an intermittent issue with my 73″ DLP television. I went through basic troubleshooting steps with their customer service and was referred to the Electronic Service Center who would perform in home service on my television that is only 90 days old.
The first contact was with an extremely rude phone call from one of their service representatives telling me «what I needed to do for her so that a technician could be sent to my home.» After a painful ten minute phone call, the repair visit was scheduled. I called back the next day and spoke with a much more pleasant service representative and gave her directions since my home is not on MapQuest or Google. What both representatives failed to tell me is coming up next!
The technician arrives at my home on time and performs no troubleshooting at all. He begins to take my television apart and informs me that he will need to take the chassis and light fixture back to the shop for testing. After looking at his paperwork, he then informs me that he will more than likely be replacing all three boards due to the fact the television is so new. I am told that parts would be ordered today (Thursday) and should arrive no later than Monday. I then question the technician and ask why he is taking my television set if he is only going to swap parts anyway. He has no response. I then ask him as to why Mitsubishi does not stock parts for them. He then tells me that they are one of the only Mitsubishi authorized repair centers, and they don’t stock parts (which makes absolutely no sense to me). He then informs me that my television should be back to me by no later than the following Friday.
I help the technician carry the parts to this truck (he did not want to make two trips) and he leaves. I call on Monday to inquire if they received parts for my television. I speak to the same rude service rep who informs me that the television won’t even be seen by a technician until Wednesday. I repeat what the technician quoted and she keeps repeating that they won’t look at the television until Wednesday. I request to speak to the general manager or owner and he guarantees me a call from a co-​worker by 5pm.
I receive the call from the co-​worker and she is no further help. I am told that my television won’t be diagnosed until Wednesday and they will only order parts then. I ask why they don’t stock parts, and she tells me that they would have to pay taxes on the parts. I then request to have my television returned and we can repair it at a later date due to coming up on a holiday weekend and I have family visiting. She puts me on hold and tells me that they won’t return the unit because I am too far from her office and the owner won’t approve the mileage. If I lived closer to Baltimore, then she would help me.
Do yourself a favor and don’t even bother with this company. They couldn’t spell customer service if you gave them a dictionary.