Faber Bros Broadloom

TERRIBLE CUSTOMER SERVICE!
I ordered a carpet to be installed in my bedroom. They told us the installer would come mid-​morning. We sat around ALL day waiting. After several phone calls, we were told they were on their way. They arrived at 4:30PM! They installed the carpet within 45 minutes. After they left I went in the room to vacuum up the carpet and we noticed the carpet was wet in one area. There was a brown hue on my grey carpet. It reeked of hazelnut coffee! I called the company immediately and the supervisor Darlene had this what do you want me to do about it attitude. She said she would call me the next morning to figure out what to do. She called and said she would have a guy come out to look at it and perhaps clean the stain. The guy came and told ME to clean it! I had to clean the stain that THEY left on my brand new carpet. What kind of crap is that?!! The supervisor Darlene said she would have the owner get in touch with me. He too had a «what do you want me to do about it» attitude. He offered to replace the carpet or a $ 100 credit to make it better. Keep your credit. AND NO THANKS, I don’t want to waste another day sitting around waiting for you to come replace the carpet. I would NEVER do business with this company again.