Uno Pizzeria & Grill

I have been here a few times now and still really enjoy it. While this is a chain restaurant my wife and I really like it. They have great app’s, burgers and pizza. You have to try their mini pizza app that comes with mashed potatoes and a pizza on top. So good. A+

Yet another awesome experience. If you’re REALLY hungry, try the Whole Hog burger. Enough for two meals!!! The waitresses are incredible and very attentive without being annoying. Samples of the new thin crust pizza were phenominal! Love being an e-​club member. Even got to take home a pizza to make for ourselves! Awesome time!!!

Had a great experience tonight. Jason was a terrific server, you can tell he likes his job, that is rare. Recommend the artichoke and spinach dip, over the top delish.

I’ve been here twice, and I had pretty good experiences both times. I don’t like to eat at chain restaurants that much, but Uno’s is an exception. I think the food is a little bit pricey, but I really enjoy the deep dish pizza here and its worth it to splurge once in awhile. I also really like their french onion soup. I haven’t tried too many of the other items on the menu, but I’m usually pleased with whatever I order. Both times I came here, the service was good. I also really like the interior of the restaurant. The exposed brick, dark wood, and simple décor is pleasing to the eye.

Really good Classic deep dish pizza w sausage. Also ordered the Honey Crisp Chicken salad. I like the way all the ingredients are chopped small and well mixed. Great service by Ashley.

Always good. Love the soup bar at lunch! Staff is friendly attentive and they have great customer service.

never been to this place before. but i tried their chicago deep dish. i was impressed. not going to say its the best pizza i’ve ever had, but it was really good.
the beer selection is decent.

Excellent food, great service, love the new table side wireless menu and ordering service!

Small pizza
Personal size has to be roughly 6″ diameter. Dominos pizza may be a better value for the price, taste and fulfillment

I came here on a Saturday evening, there was a group of us consisting of 5 adults and one child. Our server Jason was super nice and engaging. He was the highlight of our evening, as the food left much to be desired. I ordered a deep dish pizza and penne with sausage. The hunks of sausage in my penne were way too large. My pizza crust was rubbery around the edges, a texture that seemed as though it had been microwaved. The icing on the cake was my boyfriend’s dish. He ordered the Rattlesnake Pasta, and added shrimp (which was $ 5 extra). His dish came out with a shrimp skewer on the side, and the shrimp was charred and smelled horrible. The skewer fell apart into ash when my boyfriend picked it up, and when he told Jason, Jason apologized and had his dish remade. Jason told us he brought us someone else’s food. So the next Rattlesnake Pasta is brought out minutes later, and this time the shrimp is actually in the dish (3 small pieces). However, the chicken wasn’t cut up, or cooked all the way. My boyfriend went to pick up one piece of chicken, and literally all of the chicken was attached to it, dangling. The shrimp still smelled bad. Jason offered to go get his manager. The manager came out, with a stone facial expression. We explained to him what happened and he interrupted, asking if we’d like him to have another dish made. We told him this was the second one. He retorted «would you like a third?» No apology, no remorse, nothing. I asked him to take it off of the check, and sent the dish back. He walked away, and Jason brought back our check with the $ 5 shrimp charge still on it. I had to ask for that to be removed as well. Jason was friendly, and super apologetic, and we tipped him well. The manager and cook (moreso the manager) need to go through some extensive training on how to treat their paying customers. I will not be returning to Uno ever again.

We didn’t even get a chance to eat here. The restaurant was almost empty, but when we arrived and requested a table for four the hostess disappeared for a few minutes before saying we would have to sit at a table (we could see several empty booths). When we asked if we could have a booth she sounded annoyed and said she guessed we could but that she would have to try to find silver ware (there was silver ware on most of the empty table around us). We ended up leaving and going to IHOP, where the service was excellent.

I don’t usually patronize chain restaurants by husband was feeling nostalgic and chose this restaurant as our Family Dinner for the week. We were both severely disappointed. My husband ordered a pizza with extra cheese, pepperoni and hamburger which was mediocre at best. Certainly not worthy of the $ 20 price tag. We ordered my 2 year old the kids macaroni and cheese and I was flabbergasted when they handed it to me and it was a bowl of Kraft macaroni and cheese. I tasted it just to be certain and sure enough, it was Kraft. I ordered the sampler platter and it was decent. Just an array of fried of food. With drinks, we ended up with a $ 53 check. I was less than pleased paying that much for food I have in my pantry and can make myself.
This does not pertain to my review of the restaurant but I feel the need to add this as a glimpse into the people you will be dining with. The table behind us was a family of 5 and as they were leaving I overheard the man say that the server did her best although they did not like the food and was certainly worthy of the $ 2 tip he left her. If you do not wish to tip or can not afford to, please stay home. Servers work very hard and don’t generally get a pay check. They live off of tips.

I initially rated UNO’s high based on my steak dining experience. However, I would not rate this business so high this time. I understand that primary objective of any business is to maximize profits and increase stake holders’ shares. I made the mistake of ordering a BBQ bacon cheese burger. The quality of the hamburger was below McDonald’s standards. The portion sizes were ABSURDLY small!!! The food was cold because the waitress forgot to pick it up from the kitchen. I could of taken my 15 dollars to Five Guy’s or RIk’s Café and got a real burgers. The entire dining experience was mediocre and disappointing. Businesses can charge more if they deliver on quality and creating a great ambiance. The soda was watered down and the fries were small like McDonald’s. I feel like I just got ripped off!
Previous visit:
I generally order the beef tips at this restaurant because they are so tasty. However, my last visit resulted in overly cooked/​burnt sirloin tips. I hope my next visit is A LOT better :-)

I would have given this a higher review since the pizza and bread pudding were delicious, however, seeing our waitress with her finger on her nose or nose ring… well, that is a sure fire way to lose at least one star.

Frequent customer of Uno’s. I’m usually not a fan of chain restaurants but their menu selection is better than most and I find their food you can actually taste the ingredients rather than all mashed together. I wish they kept the Chimichurri Steak but they said it was not a big hit with Hagerstonians. The new fare two for $ 6 each is a great bargain that they just started doing. Ask for Kit as your waiter, he is the most attentive of all.

The service is lacking here. I am a fan of UNOs but they need to speed up their service in Hagerstown.

My husband and I have loved the food we’ve had here (for the record we are both vegetarians and we’ve had two different pizzas, the veggie burgers, salads, and multiple appetizers). It is a chain restaurant so I don’t want to focus on the food which has all been fine.
What has stood out to us about the restaurant is the service. When we enter we are greeted with friendly smiles and are taken to a booth. We have had friendly waiters, our recent favorite is a young man named Josh who chit chats just enough to make you feel like you’re friends but not so much to distract you from your meal. Service was great throughout dinner. As we left the restaurant the host held the door for us. All in all we have been very impressed with the servers at this location and have commented on it each time we’ve left.

Chose this location to have dinner with co-​workers because I am from Chicago and wanted something familiar. We were off to a good start, I ordered a bacon burger medium, 20 mins later I get a well done burger. I tell the waitress that my burger was cooked wrong she responds with a quick «yes it is, we will remake that» without apologizing or stoping at my table even. I forgave that understanding she had a full section. Then the manager comes by and says the burger is on the house. I appreciate that and then the burger comes out, wrong again. At this point my coworkers are done eating. I tell the manager to not even bother making a new one just to keep his free burger, he says okay and just walks away. No apology, no moment to see if I wanted anything else, just walks away…
It’s a shame the word Chicago has to house these employees.

Stopped in for a quick bite to eat. I had a bowl o chili and a side salad. The food was good no need to complain at all and my server was very friendly and kept my glass full.

Oh another chain restaurant. Unfortunately, in the bustling metropolis of Hagerstown (tongue planted firmly in cheek, cuz this place is like a rotting corpse) there are no more Mom and Pops places to eat. Even the small towns of rural America have been infected with this evil blight. Row after row of chains whose food is barely fit for human consumption. Sometimes though, there are exceptions. Maybe I make the exception because it’s the only place to eat. My family knows that when I’m in Hagerstown, I like to eat out while trying to be healthy with menu selections. This is one of the few places that will do in a pinch.
I had the SOUTHWEST SALMON SKEWER
Mixed greens, sun-​dried tomatoes, tortilla strips and avocado ranch dressing. Topped with a grilled skewer of Norwegian salmon, tomatoes and a refreshing corn salad. The salad was very good. I just wish they would consider using wild salmon but since they grilled it and I rarely eat it, I figured it was OK to make an exception in this case.
The service was great. Our server was Adam. Adam, you’re a bit on the shy side I think, but you can wait on me any day. You are just that damn cute. OK, enough of that. You did a great job and maybe I’ll see you next time I’m in town. Maybe I’ll ask for your section just for entertainment while I’m eating :)