Econo Lodge

Stayed 2 nights while visiting colleges in the area. Clean and quiet (on 3^rd floor). Breakfast was coffee/​tea/​juice with bagels, muffins, or cereal. Small pool. Staff were friendly. Room was large (got king size bed) with a small desk for working. I didn’t turn on the TV but it was there obviously. Wifi was free and worked fine (wasn’t watching movies just working and looking at college websites).

I stayed here one night while in Western Mass. on business. It was adequate – the room was clean (although there was a crack in the window but it didn’t affect anything). The staff couldn’t have been nicer and the location was great. The free breakfast did leave a lot to be desired, though. I probably just should have gone to the Dunkin Donuts next door. And the bed was a bit on the hard side. But I got a great rate on Travelocity. OK for one night but I don’t think I’d stay here longer than that.

Stayed for 2 nights for UMASS family weekend 2014. The place is dated but that isn’t a deal breaker for me. The bathroom was clean and plenty of hot water. The front desk was helpful and the continental breakfast was par for those things. My problem you ask to give a low rating? BEDS ARE AWEFUL, COMPLETE TORTURE!!! Didn’t sleep good at all and dreaded the second night. When you spend $ 180/​nt plus taxes you expect more. You can feel the metal coils through the mattress everywhere. Painful night sleep without an option for the second night I endured another awful night and look forward to getting home. I have been fortunate to have travelled a crazy amount over the last 25 Years and am not exaggerating when I say these are the worst I’ve ever slept on. I will never stay here again unless the mattresses have been changed and will check before booking. I should have done my homework better but this area booked up fast with several schools in the area having family events this weekend. Live and learn.

Fairly standard Econo Lodge. They seem to have taken some of the previous bad reviews to heart. The room was clean, the only maintenance issue I noticed was a slight drip in the tub faucet, and there were bottles of shampoo.
The staff were all nice, courteous, and helpful. We did not have any booking issues, nor any problems we needed to complain about. Since we didn’t have any trouble, I don’t know how they would handle a hard problem, but I’m happy.
The continental breakfast was a continental breakfast– lots of wheat, but they offered a lot of different styles of wheat. So if you can eat wheat, you’ll probably find something nice. I saw a yummy-​looking donut in amongst the temptations.

I will not be returning. The hubby booked this place on Expedia and they were not thrilled about it. The desk person sent us to our first room and it had one king size bed … for 5 people. Ah, hello — I realize two of them were kids but seriously lady? My husband went back with his confirmation and they claimed that Expedia sent them a request for that room and he showed them his confirmation that showed 2 beds. They sent us to our next room — it did have two beds but smelled of cigarette smoke. Clearly, this was a smoking room at one point and it still smelled like it. I hated to be a pain, but when we tried to change it (one of my kids has asthma) they claimed they had no other rooms. This was another BS move on their part because when we came back from our evening activities at 11:30 pm., we got a parking space right by the entrance and there was maybe 5 other cars.
The «breakfast» was lamer than lame, but the only good thing about this place is it is nestled between the two malls and Panera was right behind it. So the money we «saved» staying here and not somewhere else was not worth it.

So, it was $ 30 a night cheaper than the Holiday Inn Express across the street. Even though there were about 4 cars in the parking lot, we got placed in a room near the elevator and ice machine (and yes, they run all night), and the room next to us was occupied. Wouldn’t it make sense to space out the customers by at least a room and not put us right near the loud equipment? The room was a decent size, but smaller than their competitor’s and not as bright and cheery. The towels were scratchy and cheap and there wasn’t a little bottle of conditioner. Don’t hotels always have little bottles of shampoo and conditioner? The selling point that the $ 30 extra a night was worth it when we turned on the heat and smelled something horrible. Guess we are lucky it was a warmer weekend.