Chili’s Grill & Bar

Good place good eats never had a problem here. Recommended for my friends to come here. Didn’t have to wait a long time on my food or drinks the waitress was nice and checked up on us from time to time.

For a chain restaurant of chilies, this was quite well done. Service was great all around. I just wished the food was not so basic chain food tasting. If you want ok/​pretty safe to go to Restauraunt, come here. Also conveniently by the Marriott

Restaurant was empty — service at first was great but then changed staff around. When Bartender became waitress service went downhill… it was if no one was serving anyone in the bar area. Our server not only was waiting on customers in the bar but also the dining room. Asked for corn on the side with melted butter in a dish got corn on the cob. When I finally did get corn in a dish on the side the waitress was drop and run. No butter with corn. Had to wait for our server to come back to bar to get butter. Had chicken crispers… loaded with grease… did not seem to be cooked all the way. Husband had a salad with clam chowder… took a few spoonfuls and left it… tasted fishy which meant clams were old and not fresh. His salad was ok but nothing he would get again. Had all these salad dressings but Italian. Changed the menu again and not for the good. Will be a long long long time before we go back… use to go to Chili’s at least once a week. Lost our business!

Hi, My family along with about 8 other families were in the waiting area tonight at Chili’s on Russell St. in Hadley, MA. Just in case the corporate office wants to find the Chili’s employee who was supposedly handling the seating of customers, the date was 11÷22÷15 and the time was 7:15 PM. The restaurant had a lot of empty booths and tables and yet we 8 families were made to stand in the waiting area. When I say a lot, I am saying there were at least 17 booths or tables that were unoccupied. The young man, dark hair, soft spoken voice, clearly admitted that when questioned sharply on it. He decided to keep us all waiting because the kitchen was «backed up» and if he seated us, the servers would take our orders and make the kitchen situation worse. So he decided to keep us all waiting in that outside area and avoided any more contact with us. 3 families, including mine, left. We went to Applebee’s across the street where we were greeted by a professional who seated us, and the service and food were excellent. Chili’s has a very serious problem in Hadley, MA… the person chosen to seat people and be the public face of Chili’s tonight at 7:15 PM was unprofessional and rude. He could not have cared less about giving us good, decent customer service. I don’t know what his motivations were, but if he worked for me, he’d be fired on the spot. I’m sure that Chilii’s will do nothing. But they should realize that customers like me, aside from Unilocal reviews, will probably tell their stories of the poor service in Hadley, MA to 25 to 50 people over the course of a year… and that bad word-​of-​mouth is free… compared to the millions Chili’s spends on TV advertising telling us they are a great place. One customer service person in one small MA town ruins all the advertising and good will the Chili’s name may still hold. We won’t be back. How many other people with similar stories won’t be back? Chili’s should think about this and take a serious look at the management decisions being made in the Hadley, MA store.

I honesty don’t understand why there are so many bad reviews of this place! I just had an amazing time with fantastic service and wonderful food. Our burgers came out perfectly cooked, our fries were hot and crispy. The only odd thing are the Zoisk things on the tables, but to each their own I guess. I wish I could remember my servers name!

The music blares so loud in this restaurant that you literally cannot have a conversation! We asked the waitress if it were possible to turn it down & the four people at the next table heard us & told the waitress they couldn’t stand it either. The waitress said, «well, I’ll have to get permission.» After 10 minutes, they still hadn’t turned it down! The sad thing is, we like the food here, but, cannot put up with the noise level, so, we will not be back!

I would put zero stars if I could. Our server was Tatiana, I think she was new. My salad came out with the wrong dressing (ranch instead of balsamic), I asked her to take it back. First she said it was her fault, then told me I was wrong for ordering a dressing they didn’t have (they most definitely have balsamic). It took about 20min total for her to come over, pick up my salad, fight with me a little bit, then come back with a new salad that was mediocre at best. My boyfriend ordered a steak, which got cold waiting for my salad. It took an additional 10 min for her heat it up in the microwave; and when it came back it was black and blue. Overall, very disappointed. We might come back, probs not.

Great staff. We were tight on time and the hostess and waitress went out of their way to accommodate us. Super friendly as well. Good experience, good food.

Why can’t I put 0 stars? I always thought chain restaurants where always consistent no matter where you are. This Chili’s proved me wrong.
I’ve been here 3 times over the years and it is always terrible. The service and food is terrible.
Steer Clear of this restaurant!!!

Two dinners here will be enough for all of eternity. In short, it was bad, just plan awful. Servers are actually not so bad, but there’s obviously a huge disconnect between the front and back of house. The food is TERRIBLE!
First experience: Came in here with my in-​laws for dinner after an event at UMass. Half of the food came out, the other half must have sat in the kitchen for a while because when it was finally brought out it had been literally crusted to the plate. Our server came over to check on it (food runners brought the food out) and she took it back without us even asking. She said her personal philosophy is that if she wouldnt eat it, dont serve it. Took some of the embarrassment away from my mother in law as her cafeteria-​quality dinner was taken away to be replaced. I ordered steak fajitas– chicken fajitas were brought out. When steak fajitas were finally brought out, no rice/​beans came with it. The hubs and his dad were finished with their meals by the time the two of us received our replacements for the ultimate fail of their first attempt. Good server, food tasted disgusting and wasnt worth the wait. They comped some of the bill without us asking, so I decided this mustve been an off night and that I would give them another shot.
Second experience: Stopped by Friday for an early dinner. We opted for the 2 for 20 with cheese (Texas) fries, chicken finger basket, and pork carnitas fajitas. The hubs also ordered some chicken tortilla looking soup– I forget the actual name. When his soup was brought out he was warned that it was SO HOT that it could burn him and he took his time with his first sip to find the soup was actually room temperature. He said it was so cold he couldnt even eat it. On to the appetizer. Cold fries with melted cold cheese and canned jalopenos– oh joy. It had obviously been sitting out for a while. Again we were warned how HOT the dish was to find that it was laughably cold. Entrée time. The hubs said these were the most disgusting chicken fingers that he had ever had in his life– kinda hard to mess that one up. My pork was so fatty that I couldnt eat it. No rice/​beans and the set up was a joke. A small app plate with a tiny scoop of sour cream, brown guac, salsa, and dryed up cheese. I made one fajita and felt sick before we even left the restaurant. Server went MIA so we decided to use the little check out computer at the table to pay our tab.
The second experience sealed the deal for me. There are some obvious quality control issues going on in the kitchen. 2 times is enough for me– wont be back.

It’s a chain restaurant. Why Unilocal for reviews. I can promise you after this horrible experience I will Unilocal chain reviews. First off who closes sections at a bar area? I had to get my own silverware. Employees didn’t seem to mind. 2 waitstaff, bartender and a hostess. I don’t blame them. You are only as good as your management. This place is a hot dysfunctional mess that needs overhauled. Stay away… not worth the hassle.

Second visit in early June, not so great. We were staying at a nearby hotel and my husband and daughter wanted to eat here because they enjoyed it before. My daughter had the salmon and it was thin and dry as a bone. The ribs were cold. I got the fajitas to go and ordered extra cheese and sour cream. The extras were literally a tablespoon amount. My husband went back and they gave him a hard time but eventually they gave him the extras of a decent size. Note, I ordered my meal online and the choice was the combo fajitas. I checked chicken 2x and got double the amount of chicken for the same price. Ordering it in the restaurant you get very little chicken. Overall this Chilis is inconsistent. Hey, it’s fast food so we didn’t expect much but the first time was so much better that we were lulled into a false sense of security.

My experience last night is exactly the same as last time. As we walked from our car we observed a large number of open table through the windows. We were shocked to encounter a large crowd inside the front door and even more shocked to hear the wait was thirty minutes. I counted six open tables and three table tops in the bar. The girl working the wait desk seemed more intrested in socializing with her fellow college students and the kid seating people seemed lost. Luckily after ten minutes the general manager appeared and got things moving. The backlog was cleared in less than ten minutes. It appeared the wait desk person was holding tables for people who had not shown up.
Once we were seated our drinks and food came quickly and was very good.

Called in a to go order for a bowl of soup & an iced tea. Picked it up, iced tea was in a HUGE «gulp» sized cup $ 3.00 and the soup was in a TINY cup! I mentioned this, and they said it was because they only have two sizes of «to go cups» a tiny one and the huge one they gave me, those were the only options for take-​out. I wasn’t made aware of this over the phone… and the soup size? They said they get a lot of complaints that their bowl looks more like a cup, so they gave me another cup, er… bowl, and sent me on. Kinda messed up in my opinion. That said, the soup, New England clam chowder, was very good. I’m still workin’ on the iced tea!

My boss and I came here to grab a quick lunch between meetings, and it’s unfortunate that we both left disappointed and still hungry. I had a rubbery mango lime chicken with broccoli that had brown stems. My boss had a «steak», that he gave up on trying to cut after a few bites. The only reason that I gave this place more than one star is because the bartender provided us with good service. I’m sorry to say that I will not be back.

Terrible Service!
My husband and I went to Chili’s before the movies last week. We went in the door and there were about 15 people waiting. We checked out the bar area and easily found a couple of seats at the bar. The bar was about half full. There were also a number of open tables in this area as well as in the rest of the restaurant. Which confused us because we were told that our wait would be 20 minutes for a table and they weren’t seating the others waiting by the door in these empty tables.
We were seated and helped ourselves to some menus that were close by. We sat for about five (5) minutes before we were acknowledged by the bar tender. Then the bar tender took our drinks and was gone for about five (5) minutes and came back and confirmed our drinks. Then was gone for another five (5) minutes. He brought the drinks. Then was gone for another five (5) minutes before coming back to take our order. Again, after several minutes he came back to confirm our order which he had not yet put in.
Both of our meals were brought out from the kitchen by a «runner» and the meals were both cold. We had no silverware for a while too until we could get the attention of the bartender… which was not easy.
We ordered one more drink and we could see them just sitting under the taps for a while. He just kept disappearing! We weren’t the only customers not being helped. Most people had no menus, empty drinks, etc.
We asked for our check and eventually it came. We took out our card and put it in front of us with the slip. The bartender spoke with a previous employee right next to us, with his back to us for a while then walked away. Eventually the bar back was told by a manager walking around to settle our bill. THE BARTENDER NEVER CAME BACK!
We had such terrible service the whole way through. I will never go there again.

The service was decent but I was not to pleased with the surprise chip tab. I was not aware that chips were extra seeing as most Mexican restaurants, chips are free.

Drink here and you’ll have a good time. $ 3.50 Blue Moon drafts and $ 5 Margs.

Yum. Yum. YES! The drink specials here are amazing. My friends and I went to release some senior year frustration about three weeks ago. The food was really delicious but we came for the drinks which were pretty good. The drinks are just strong enough too.
Our waitress was Tiffany and she was amazing. She moved us to a bigger table when we wanted, brought our drinks promptly, and even took mine back to have it blended with ice when I forgot to ask for it frozen.
Everything came on time and we will definitely be going back for some senior year releases over drinks this coming semester.

Chilled at the bar… waited around for people to leave. It was packed! Got my $ 3 margarita. Good service, when you get their attention, that is.