My M & M’s Candies

BUYER BEWARE: If you ever have the misguided notion to order custom M&Ms, think twice.
I paid $ 43 (would have been $ 50 if not for the $ 7 off coupon) for personalized M&M’s that had to be redirected to my local FedEx because I was to be out of town at time of delivery. After 10 days and without warning, they were apparently returned to M&M.
End result after speaking to customer service: No m&m’s, no refunds, NO APOLOGIES, no nothing.
Horrible first-​time experience. No communication from them whatsoever that my product was at risk of being forfeited. Horrible customer service and unfortunately, they took something that was supposed to be a really fun (and ridiculously expensive) surprise and ruined it.
Oh…and the absolute worst, most annoying hold recording ever… unless you enjoy listening to what sounds like two old guys (supposed to be M&M characters) talk and *try* (try being the operative word) to be funny. Good lord, what ever happened to muzak?!
*not sure why there are two separate listings for this business but just to cover my bases, this is a *mostly* copied review from the other listing.

Terrible. One of the most frustrating customer experiences I’ve had in the last 10 years.
I just wanted to buy someone a cute gift. Instead, I lost money, time, and probably some hair as I tried in vain to get through to their customer service department.
Similar to other reviewers, I had trouble working with their customer service to get my order finished. Their customer service department just disappeared – never head from them again.
I understand that not all companies can be awesome; but I can’t believe that this poor a customer experience still exists in the age of internet reviews. My M&Ms should be shamed out of existence.

So I place an order more than a week ago for my special guy to get customzied M & M’s and an old school candy dispenser. Im thinking this is somewhat unique and what else, besides a tie or shirt, can you get a guy for Valentien’s day;especially one who has a bit of a sweet tooth?
The order is confirmed, or so I thought, and set to deliver on Feb 13. However, ²⁄₁₂ rolls around and I look for a shipping confirmation in my email of which there is none. But I hold on and check the website and the order seems to still be active. So I keep hope alive.
On 2/​13, I get no delivery of my item. Hmmm… I think to myself. So today, I go online get the cusotmer service number and go through the atumated attendant who says «your order has been cancelled due to lack of information»… hold, on, WHAT !!! I say to myself. You gotta be kidding me. I relook at my order on the website and there is no missing information. To add to this, I got no calls or emails saying there was an issue. Luckily they say I havenot been charged BUT that is beside the point here when I am thinking this order is good to go. WTF!!! is all I can say.
Be warned if you try using this unique candy option. Maybe I would have been better to put in the order via phone. But if that is the case, then why offer a web order service and then top it off with no cusomter service when the order has an issue. This was a $ 75 order I placed that they now lost out on. Pissed, only mildly describes my feeling at t this point.
Oh, and when I called back to talk to someon about what happened, of course I was on hold for FOREVER. I finally hung up. I will deal with them tomorrow. Be Warned!