The Heights Animal Hospital

Horrible place. They charged me $ 700 total for my dog. Scared me saying that a kitten died because she didn’t get the xray. The doc said «oh your dog’s stomach looks inflamed.» The xray came back clear. They charged me for mediation and didn’t give it to me and I had to ask for it. My dog got better eventually but all the stuff they charged me for (blood work, xray) came back negative and doc still couldn’t figure out what was wrong. So basically $ 700 and still no answer. Do not go here. They’ll rip you off. They’ll do anything to make you pay MORE.

YEA! Doc B is back and we were all so happy to see her. The dogs AND the people in our family love this place. Everyone is so great. Service is perfect, pets are the priority, and Angela always does a great job with the wash and fluff… (inside joke!).
We TRUST these animal people. Thank you Dr. B, David, Angela and all the other staff!
WE LOVE YOU!

Brought my dog Lucky here for an emergency appointment and they were very accommodating. Took care of his ear infection with care. I would highly recommend using the Heights… all the staff were extremely sweet and professional.

Staff was amazing! We found a stray dog with no owner and no chip and decided to keep her so we took her to this vet hospital and they were very helpful! We got an appointment within a day of calling and had no waiting time when we arrived for our appointment. They took care of our new dog and gave us great advice on how to get her back healthy again! All of the staff was helpful in answering all of our questions and our new dog is now very healthy and very happy :-)

Best place you can go to take your pet period! They have unconditional care for your pet as if it were their baby. Highly experienced, professional, and trusted staff. You can rest assured and have no worries that your pet will receive the best care possible. This is the only place I will go to for all my pets.

DO NOT BRING YOUR DOGS HERE! THEY JUST WANT YOUR MONEY AND CARE LESS ABOUT YOUR DOG! We started bringing our dogs to this vet due to the «good» reviews. DR. K was by far the ONLY one to really care for them. But he no longer works here. The receptionists are rude! We were NEVER notified our dogs were due for shots. Until we called to see when will they be due since it had been quite a while since their last visit. The receptionist mention they had been overdue and couldn’t inform us why we were not notified. When our dogs were being «exam» the assistant mentioned only ONE dog needing rabies shot. He kept getting our dogs mixed up we had to keep correcting him. And somehow the mix up was between our female and male dog! Shouldn’t he be able to tell the difference between male and females? He never checked their teeth but told the «Doctor» they were good and well the doctor didn’t even bother checking them. Dr. K will always check everything and with this exam nothing was really exam. As we come out to pay we find out we are being charge for two of our dogs getting rabies?!? Yet we were told inside the examination room ONLY one needed it. It took 3 staff members to figure out what happened which they seem to find it was a laughing matter. I take the health of my dogs seriously. Not only that I was charge $ 32 alone for 8disposals?! Really??? Little do they know I have worked with medical disposals and it does not cost $ 4 per disposal. I will most definitely take my dogs to their previous vet in Covina with Dr. Patlogar at 602 N Azusa Ave. they do remember your dog and care for them from the receptionist to the assistant to the doctor. Even though it is a drive but I know my dogs are in a WAY better care and you will get reminders for ALL your pets and will not get charged EXTREME prices for disposals.

Whatever you do, DON’T go here, if you love your pet. I really had an awful experience with this vet. I had gone before due to my cat having an upper respitory infection, and the young male vet that helped me that time was very helpful. However, I went again a few months later due to my cat experiencing some other health issues. Instead of helping me and my cat, they charges us for every exam they can come up with including x-​rays, lab work, and over $ 500 later, no results, no follow up, no answers. They were very rude, smirky, and snakey. The vet said she thought it may be FIP, but gave no details, no explanations, no reasoning. They sent me off and told me they would call me back with results and the only thing I got back was that they would need more lab work, and they used scare tactics to get me to pay more which would cost over another $ 500. Due to financial constraints and defeat thinking it was FIP and no clear answers or remedies we took him to another vet for a second opinion. It was extremely upsetting that they saw my pet as an ATM instead of a suffering and in pain patient. We had to put my cat to sleep a little over 1.5 months later and with the pulled vet results from our last visits they had all the clear answers that my cat had FIP, as well as another examination. My cat suffered for so long due to mistreatment and greed, and I had known how long this would have gone on for my pet and his condition I would have never brought him here. I wish I would have put my cat in better hands and some relief sooner. Just don’t bring them here, unless you are looking to spend thousands with a misdiagnosis and no solutions.

I’ll start off by saying my dog is a problem dog. He has a strong survival instinct and has a tendency to get physically defensive at the vet.
At prior Veterinary clinics I always felt like they dreaded me making an appointment.
Since I started going to The Heights a many years back, they have never made me feel bad about my dog’s outbursts. Not only that, but they are genuinely caring about his well being and comfort. I’ve been bringing my dog here for most of his life… they’ve treated him for everything from vaccines, to ear infections and most recently multiple growth removals.
I don’t think my dog would be in better hands anywhere else. This is why I will continue to bring my boy here for the years to come.

Great experience with the front desk, staff, and veterinarian. I felt like I was a real pain because I had a lot of questions, but the vet and staff answered all of them. I didn’t feel pressured to buy items/​procedures I didn’t want to; however, the veterinarian was vigilant to what my dog needed. The front desk (David), staff, and veterinarian were all very professional. The lobby area is clean and roomy. Highly recommend this office!

I could tolerate the rude receptionist because Dr. K was amazing, but once Dr. K left earlier this year, I had to find a new vet.

My dog been attacked by a coyote and we had to rush him in to a clinic ! Most vets were closed at that time soo in the process of looking for one that open we came across this place … They took us in and rush the process to save my dogs life ! I would recommend them for instant emergency and your annual vet needs but not overstay need bc they are not a 24 hr clinic

Over the past few months our 11 year old Siberian Husky had a cancer removed via major surgery and has started chemo therapy, round 4 of 8 treatments. She is doing very well and Dr. K and staff have been absolutely fantastic. Big Thanks and Puppy Lovins from our dog house to yours!!!

Maybe they got a new receptionist but all the staff were very courteous. The doctor was also very nice and was patient with our dog. He explained treatments for our dog thoroughly which was appreciated since I had to translate for my mom. Overall, very friendly experience.
The fees were reasonable especially since we took advantage of the first visit discount. We will definitely be coming back (unfortunately for our dog’s surgery) but also for future check ups!

They were extremely nice and friendly and took care of my dog well.
They didnt want to charge me with anything i didnt want like other places and made sure that they explained everything in detail so you know exactly whats going on. Definitely coming back to this place again for my pets.

Dr. K is really knowledgeable and thorough during the examination and the grooming staffs were nice as well. However, the groomer staffs lacked in precision and caution .
When I got home from my visit, I checked my dog’s nails after being trimmed and one of them had a little blood residue. It seems like the groomer over trimmed my dog’s nail a LITTLE bit. It may just be a small dot, but I see my dog as my baby and what pains her a bit, causes excruciating pain for me.
To sum up, I probably won’t be coming back. but I suppose, you need to experience places to know which one is good, neutral, and bad.

The actual vet is very nice— you can tell he cares about doggies. Multiple of my dogs have seen him before…
This review is not for the vet, but his front staff who represent him. Please see my update/​communication with vet below.
Someone working the phone sounds like a total bitchy personality– I called to see if there was an opening because I thought I needed to put my older dog down (and did later that week at another vet). The woman on the phone had an attitude when I asked if there was an opening that day (I called at 11ish on a Monday) she was like no, didn’t ask what it was about or ask if another day might work. Just no with a vibe like I was stupid for asking… I know this vet does do same day if available.
It’s been a couple weeks so I am not writing this review in spite… it is just is what happened. I did not use his services in this case because I felt dismissed and I welcomed. I will say that the care of my dogs prior to this had been good.
Since I was already dealing with a dog being sick/​possibly put down, I didn’t want to deal with a bitchy attitude from his office on the phone or in person… I read the reviews here before posting my own experience.
Sorry doctor but get your front office people in line– I noticed this is not the first review to point that out front staff with a poor attitude.
Update: As the doctor responded to this review, I’m confident he will speak to his office and phone staff so future pet families can call his office for their critical needs in a more positive manner.

I’ve moved from Colima Animal hospital to The Heights for the hip name and the raving reviews. The front desk is a little bland at welcoming guests, but it’s no big deal. We all have our good and bad days.
However, the nurse that took us to the room was really pleasant to my extra nervous and whimpering senior dog, Pudge.
The Doctor knocked and he didn’t make me wait longer than 5 minutes. His name is Dr. Kiaei (Dr. K for short) and he’s super casual-​like. No intimidating lab coat, just a plaid shirt. He seems rather young, but I could be wrong. He calmly and softly examined my dog’s growing (and might I add. UGLY) wart near his right eye. He told me it should be removed because it is pretty close to the eye and it could cause complications if it keeps growing. He also explained that my dog will be lightly sedated and the wart will be sent for a biopsy. Pudge was caressed, held, baby talked to, palpated, and examined thoroughly by Dr. K. My dog’s ear was a little infected, so he took him to the back for less than 10 minutes to medicate it. Nothing serious.
I was slightly taken aback by the charge. $ 108 for a 30 minute office visit and ear medication. Not complaining, just a little surprised.
Overall, I love the service here and Dr. K is really nice and seems compassionate. Great experience!
We’ll be going back to get his wart removed on the 27^th and I’m hoping for a smooth and easy surgery to remove Pudge’s little wart buddy.

I just received a sympathy card from the doctors and staff. It was very touching and it showed how much they cared. Thank you, again, The Heights Animal Hospital.

We walked in this morning with our puppy in hand. Immediately, we felt unwelcomed by the receptionist who was talking on the phone and completely ignored our presence. At least greet us and say that you’ll get back to us later! We ended up leaving the place within 10 minutes of just standing there.

My first Unilocal review goes to — ***drum rolls*** Dr. K !!
I’m surprised there is no review for Dr. K… so here I am writing one for our rockstar! 5 Star for Dr. K & all crews; 4 Star for Front Desk. If you live around the area, please don’t hesitate to visit Dr. K. Rest assure your pets are in good hands. The entire crew is very professional and accommodating. Facility is very neat and quiet. Pricing is very reasonable.
Our dog Koko needed a minor surgery for his anal gland infection. His back was bleeding the night before so we had to walk in first thing in the morning. Dr. K was able to accommodate us and schedule surgery on the same day. Andrew (technician/​assistant) gave me a call right after the surgery to inform me know how everything went. The surgery went smooth and everything was taken care of.
Koko had a speedy recovery, but we had to go back to see Dr. K just a month after because the other side of the Koko’s anal gland was infected as well, but this time he only needed a small procedure. Again, everything was done the day itself, and Dr. K took the time to explain to us what we should do and told us to come back after the recovery to learn how to express anal glands.
P. S. The technicians/​assistants are all very helpful and patient. There was a female assistant who speaks Mandarin (didn’t get her name, but saw her about 3 times), she is very friendly as well. She could assist owners who needs Mandarin translation.
My only concern is for the front desk… during my visits I have always seen the front desks putting up a :(face, what’s going on? I have referred friends to this place as well and they had the same feedback, so i guess it’s not just me who felt this way.
Anyways, we’re happy owners and Koko is a happy dog! We’d definitely refer Dr K to our friends and family! Will be back!