One West Bank

I’ve been banking here for 10+ years, and have always found the staff helpful and professional. In addition, it’s rarely crowded, so you can get your business handled quickly.

I dont know what people are talking about when they say the tellers are rude. I dont think I have encountered a single rude teller at this branch. One of the reasons why I enjoy banking with One West is because theres a lot of one on one interaction. I have gotten to know some of the tellers here, because they take the time out of their day to mingle a little and to me that way more important than an assembly line teller.
And for all the people complaining about 1 teller. Seriously? do they not understand that the volume for personal banking isnt as high as banks like chase and well fargo. So if the volume isnt as high why would they need every counter to have tellers? And in this economy theres been lots of cuts. But for those who are complaining about having only 1 teller, theres always an ATM. But wait! are they now going to complain that theres not human interaction? I wonder if they also complain about self check out at the grocery stores? Probably not! sad part is they probably dont even understand that they are doing a persons job. FOR FREE!!! haha. But back to the review. I honestly do not mind having to wait a few minutes to deposit my check or whatever I am doing. I know I will receive great service and free coffee! haha

Fraud fraud fraud! They say it’s a policy requirement to cash check but when I ask to see the policy they said they don’t have it in writing. Sounds like teller trying to steal my personal info and social #.

If I could, I would give this review no stars. Went to update an account for our non-​profit organization and they were not able to find our physical file. We were told nonchalantly, «We are not able to find your file, it has to be somewhere so we will look for it.» The manager went and practically hid from us since we requested that the file be located. Meanwhile she handed us over to a new staff member. The new staff member was trying his best to locate the missing file. After 1 ½ hours, he found it. Guess what… At that time the manager suddenly appeared again and came out and said, «I knew it was somewhere, it was just a matter of looking for it». As a manager, I would have taken care of the non satisfied customers and let the new staff member handle the incoming people making deposits. As you can see… That was not the case. This bank does not handle my personal accounts and they never will. I hope that One West actually reads their reviews to reflect on their current practices and to better their service.

I wish that I could give the customer service here NO stars. Very rude, and a painfully long waiting process.
One teller? Rude associates! Don’t come here.

I have been a customer for over two years, always great service, received free checking and free checks. Yvonne, one of the tellers there is very friendly and helpful. Would recommend this place to all my friends.