Merlot Spa

My first visit was to purchase a gift card for my friend’s birthday, I really like the set up very peaceful and chick fly. The second time I went in was because of Groupon I knew there was a catch for it, but it was worth it the catch, I got a membership for 6 times to do either a massage or facial. Well worth it. I recommend this place especially he massages they are very relaxing.

The atmosphere here is very relaxing and everyone has been very pleasant! I came in with a Groupon offer and found the package to be a really great deal so I went ahead with a massage package. The massage is very relaxing. The lady started out massaging my muscles through a blanket, then halfway through started using lotion and got all my limbs and my back. It felt great.
If you are looking for a deep tissue massage, maybe you could ask them for that specially.
They have really nice relaxing piano music playing and overall great atmosphere.

Amazing service. Loved the staff. They were so kind. They will try to upsell you at the end. So be prepared.

I have mixed feelings about this place. I’ve tried the massage with slimming treatment and the facial.
First off, there isn’t a questionnaire and nobody asks you about any allergies/​sensitivities/​what type of treatment you want. Kind of a red flag, right?
The massage was so-​so. I have a lot of tension on the left side of my body and definitely a whole lot in my shoulders, so I don’t mind extra pressure. My technician starts and the pressure is medium at best, and when I asked her to increase it… It was the same. She didn’t really feel my body or my trouble spots, she kind of just did her routine and that was that. As for the slimming treatment, I didn’t like it at all. You basically get zipped up into an electric blanket sleeping bag and they leave you. After the first time she came to check on me, she gave me a little head massage and asked me if I was ok. At this point, I was ok.
5 min later I was awake and starting to get really anxious because it was very hot and I was sweating feverishly. It got to the point that I thought I was dying and wiggled out so that my arms could cool off. Anxious to get out. I kept lookin around to see the time or a human or just anything, really. When the technician came back she was like «Oh, it’s too hot,» turned down the heat and told me to put my arms back inside and that it’d be 15 more minutes.
My second visit, I tried the facial, which was really relaxing and my skin looked amazing. except that I had a lot of blockages that my technician so kindly removed. Yay. except for the red marks everywhere. but I’ll take those over clogged pores any day!

Wow amazing service here! The front desk receptionist is super friendly and welcoming. My esthetician was Kerola, she’s by far my favorite of all time! She gives amazing massages and was gentle on my face. Definitely will come back here. Great place hands down!

Horrible eyelash extensions!
I came here for my refill during lunch break because it was close to my office. As soon I arrived, eyelash extension artist brought me to a small room and started the refill process. She finished the extension within 20 minute and I was at first amazed how efficient she was. After the extension, I checked the mirror and found the refill extensions look odd and in weird position in my lashes. I did not think much because I had to rush back to the office. I went to front desk to pay and the lady in the front tried to persuade me to get the membership. Since it was my first refill, I still want to look for more places and decide where to stick with so I did not apply for membership, and I think I made the right decision.
After I went home, my eyes were hurt from the gel. The lashes were all messed up in different direction even i combed them with eyelash brush. This never happened in my previous refill or extensions from other places. After one week, I could not stand it anymore because it started bothering me when i drove, I went to Lashes Up in K-​town for help and Alan (lifesaver) took those messiness off. He told me it was the worst lashes he had seen in his eyelash extension career. OMG, what had you done to me Merlot Spa. I will never ever come back. Highly suggest you to look for other places if you are seeking eyelash extension place, this place is NOT good.

Wonderful facial from Kitty. it was relaxing and thoroughly enjoyable. She was gentle but efficient. My face feels very clean and moist. First time groupon user here however, did not apprciate the sales pitch for the expensive «promo» package at the end.

I have a membership here and come every other month use it. I get a facial and all treatments come with a mini massage for free! The ladys hands are like angel sent from the heavens! Everyone here is friendly and kind and the place i small but very clean and well run by the management team. Great hidden gem in Hacienda Heights.
Keep it up ladys!

Ughhh !!! Disappointed with my last visit for a massage /​facial combo treatment on a gifted groupon here at Merlot.
Making appointments are a breeze and they’re always on top of calling the day prior to remind you of your appointment.
I usually request Wendy for Facials but she was out on Maternity Leave. So i was scheduled with Carola to do both massage & facial.
Upon arriving, I was greeted and taken into the smaller room where I was asked (and given water w/​lemon):
* «When was last massage»
* «Do I prefer deep tissue or swedish»
* «When was last facial»
* «What are my concerns on my skin»
Receptionist wrote down concerns and off we went to my treatment room, which by the way, I’m glad they perform both massage & facial in the same room. Saves the trouble of getting up and walking.
Carola walked in within minutes and asked no questions. Which should usually be, what area’s of my body I wanted focus on, pressure preferences or if I was allergic to any creams or oils.
Massage itself was just «ok» and it may just be me but I would’ve wanted to know if parts of where she was massaging, was tight, tense or what have you so I can stretch it out, rub tiger balm, etc. After massage she went straight to Facial. Again no communication, just asked me to flip over, face up and began facial.
Wendy, on the other hand, gave me a step by step on what she was putting on my face and purpose it served. She gave me advise on my skin and asked questions of daily routines. Suggested other treatments and products to use. The best part? During the face mask, instead of leaving me there, she gave me an upper body massage. None of what Carola did.
When facial was finished, she asked that I sit up so she can wipe shoulders with warm towel.
I was then taken to the same room where I was offered a package of 12 x $ 400 for a massage or facial. No expiration date and is transferable. Great deal BUT I wasn’t prepared to pay for anything upfront.
Needless to say, I’ll be returning but I’ll stay a loyal to Wendy. If she’s not available, I’ll wait.

Wow very impressed. The best massage I have ever had! The Swedish massage is a must. The room has wooden beams installed jn the ceiling that the massage therapist uses to walk on my back and perform her stroke/​massage techniques. I was totally surprise to feel her ability to give good pressure at the right spot. I’m definitely coming back!

Very clean place and very polite service. Got a group on deal for eyelash extensions & the girl at the front was very informative and helpful. I will definitely be back to try a massage or facial.

Is it just me or is it weird that they don’t do a health questionnaire if clients have injuries or allergies? That was the first thing that threw me off about this place, every massage place I’ve been to always makes it a point to inquire but I don’t have any injuries or allergies so I went with it…
I came here last week with a groupon, seeing that they had good reviews I decided to get a massage and facial. I was a little disappointed with the massage because I felt like the masseuse wasn’t using enough pressure. I would ask for more and she would say «ok», she would start off using good pressure then would stop after a while. I felt like she was just rubbing my back with oil… it wasn’t what I wanted.
Now the facial… She started tweezing my eyebrows midsession! I told her to stop. I never received a facial where that was part of the process.
Considering I didn’t pay too much for the groupon, it wasn’t all that bad but I won’t be returning.

This is the first place I’ve ever done my lash extensions at. I’ve been here three times for eyelash extension with three different employees. The girl at the front (forgot her name) kind of surprised me at the last visit. I thought she was nice but the last encounter with her was awkward. The two times she set me up for an appointment, she seemed nice but the last time, she turned me off. I had originally scheduled for a refill but had a feeling I would need a full set. When I told her the last time I filled my lashes was a month ago, she let out a small gasp and a look of disapproval. Ok, my bad, I now know I need a new set. I don’t mind paying for a new set but please don’t look irritated and start speaking quickly in a non-​english language in front of me to someone else. I will get back about her in a bit.
Maggie: she was nice and was the first person to ever do my lashes. She explained the types of curls and lengths and proceeded with what she thought would suit me. I thought they were way too flashy the first time and I could tell she was worried because I wasn’t really feeling them. I just made a mental note in my head next time to get them done more natural. I figured I would give her another try since we established a relationship where we might figure out together what I liked. Also, in fairness, I wish I showed her a picture of what I wanted to give her a fair chance. BUT I will say. my eyes burned so bad everytime I teared up or got water in my eyes.
So I made an appointment for Maggie again and the girl at the front counter calls me the day before to confirm the appointment with me with Maggie. I show up at my appointment the next day and found out Maggie was not going to be doing my lashes. I was kind of annoyed because I asked what happened to Maggie and the girl told me that Maggie had a doctor’s appointment to go to. Really, a doctor appointment? When less than 24 hours ago, you confirmed me with Maggie? I hope the matter was not urgent but most doctor appointments are not made last minute like that. She made no apologies about it and even said that Wendy is much better than Maggie. Anyway, I wasn’t too upset afterwards because I did like Wendy. I still don’t think it’s professional to bash your coworker like that to another customer. You’re taking business away from your coworker.
Wendy: She was so sweet. And gave me recommendations on what she thought would be nice on me. I showed her a picture of someone’s lashes I liked and she started working right away. Anyway, i LOVED the lashes she gave me. They were long, natural, and flirty. Exactly what I’ve been asking for!!! She did such a good job. my eyes DID NOT burn whenever I got water in my eyes or teared up. I was so excited and she told me maybe my earlier experience with Maggie was not that great because I didn’t provide her with a picture… which I agreed with her.
Esther: learning from my second experience, I showed her the same picture. I didnt enjoy my third experience. I know the last two times I fell asleep. they would gently reposition my head but she was rough with me when I fell asleep during the process. After she was done, she asked me what I thought and I tried to tell her nicely that I thought they were placed too low at the end of my eyes. I had 9, 12, 13 size which I had with wendy. but the way esther placed them. it looked like droopy eyelashes at the end. And this is why I am writing this long review because every day I hate my lashes. they look droopy and crazy. When I had Wendy… they maintained looking really pretty until the end. But I hate seeing my lashes done by esther and how they droop down so low at the corners. I will probably never get them done by her again. She told me I should have gotten something like 9, 11, 13 and I said ok I’ll keep that in mind next time even though i dont know how wendy pulled it off but not her. And with that, she exited the room so abruptly without another word. I wasn’t sure if she was coming back or waiting outside. I gathered my things and found her outside waiting for me. I could tell she was a little annoyed and probably got done talking to the girl at the counter because the girl at the counter asked me about my lashes and what happened. Like it mattered, but anyways… also my eyes burned occasionally when it got wet or if I teared up. Sigh*
I am not bash-​happy. Rarely do I write a bad review like this. Honestly, this place was a 2.5 stars experience but I rounded it to 3 to be nice when I could round down to 2. This place made me upset and I rather give business to people who actually deserve it.
I have no intentions of coming back until Wendy comes back from maternity leave in August. They have a great package deal but I’m not really interested at the moment.

My first time at Merlots was such a relaxing and serene experience. I had the one hour full body massage, along with a 1 hr facial. My body feels great and my face looks better than Brad Pitts in his prime. Haha Jolene is the best, she makes one leave the place feeling and looking like a million bucks. Definitely coming back. ‼

I came here earlier today with a groupon deal (1h massage + 1h facial) and it was very good. The whole body massage included the arms and legs and Selina was very accommodating with the pressure. The facial was also very well done and very relaxing.
I’ve been to many spas before and Merlot did an excellent job for what I paid.
After the session, they brought me into a small room to try to sell me a package. I bought one (I have been searching for a place to get regular facials at) because they did a good job and my skin needs to be fixed. Pricing was very reasonable. I didn’t mind because I had intention of eventually buying into a package somewhere, but I know some people who would be bothered by such tactics.

I first got introduced here by a groupon deal and the experience was good.
After my groupon session, I got a 12 sessions package (facial and massage) bc this place is really close to my house and the price was unbeatable. I have since been back several more times myself, and I’m thinking about becoming a long term client. Given my positive experiences, I have also referred many friends here.
Def give this place a try! It’s really small but they have pretty much everything a girl needs lol. Wendy and Grace are great with facial.
Oh and just an FYI– it would be very helpful if you spoke Mandarin since I believe staff here speaks mostly Mandarin.

I personally love going to Merlot spa because of their kind and accommodating staff. Due to my positive experiences here I have referred my mother, grandma, girlfriend and mother-​in-​law here, and they absolutely love coming here.
The staff members here are always professional and so accommodating especially to my grandmother. My grandmother has Parkinson’s disease and her tremors are severe, so she moves slowly, but they always are understanding and treat her with kindness and respect. I love that the staff here maintain the traditional Asian ways of respecting and accommodating older adults physical limitations.
I have received both facials and massages here and have always received exceptional service. I recommend Judy as a massage therapist and Wendy for facials. They are both experts in what they do and are flexible to your suggestions or needed accommodations.
This spa is not just for young women, but it’s a place for everyone, regardless of age, race, and sexual orientation.
They treat everyone here with respect. If you are looking to try a new spa and receive excellent service with unbeatable prices, come here. They usually have package deals as well.
I recommend you purchase a massage/​facial service then proceed to ask about there package deals. They are affordable and open 7 days a week.
Please support local businesses in Los Angeles and don’t just resort to corporate businesses.

I got a Groupon Deal to do the infrared heat body wrap and a facial to try this place. If you’re not into sauna or treatments that warm up your body that you sweat I don’t recommend the infrared heat body wrap. I tried the acne facial. It was a little uncomfortable during extractions then my skin is a lot clearer that I had the facial. I recommend this place when its very clean. Any of the Estheticians are decent.

I Love this spa! Got a great deal for LED treatment, $ 750 for 11 visits, the front desk lady offer me 5 times free LED eye treament as a new membership gift! awesome!
THEY all Excellent with facial and body massage, Ive been coming about few months, I feel very happy and relax with my facial & body massage experience by their service and professionalism. Everthing is so clean and nice, Everyone here are knowlageble and very sraight up.
Ive been to so many spas, but im NOT gonna go anywhere else but Merlot spa! I can feel Merlot spa really want to help and they care about my skin concerns, THEY know exactly what my skin needs! my skin looks much more brighten, youthful and smooth!
I Highly recommend this place! I WOULD DEFINITELY COME BACk over and over just for more skin drinks…

Called to ask how much a wax would be, the person on the phone said $ 20. Then she called back and left a voicemail saying it would be $ 25. When I walked in I bargained for it to be $ 20 and she seemed a bit upset, but that’s what she told me in the first place (beggars cant be choosers).
The wax itself was inconsistent and she missed a couple of spots on my elbows and forearm.
After when I went to pay, I asked if she could break my $ 5 and she proceeded to tell me that she did not have any Ones. So I said fine and walked out, but she chased after and told me «nevermind, I do have Ones.»
Tried to jip me for my tip. Typical. Never going back.