US Post Office

This location is great for self serve, but I recommend using a different location if you need to take care of something more complicated than mailing a letter.
Customer service is awful. The employee I spoke with belittled me when i tried to renew a passport and did not answer any of my questions before sending me away. I will not be back.

Because of the service and care and consistently good service I receive from the Gurnee Post Office, I drive the extra distance to mail my packages from here. I mail a LOT of packages. Thomas Brian and Karen are usually at the counter, They’re the best! Other folks might know the same thing about the good care and service, because sometimes there’s a line you have to wait in, but that changes minute by minute through out the day, as sometimes there’s 1 person in line and sometimes 10. The great thing is they also have self serve check out !! From the self serve kiosk you can buy tape or stamps and even mail packages. So handy when you’re in a hurry! (no international mailing from the self serve kiosks though) Take the time to mail from these kiosks once so you get familiar with the process, and the next time it’s busy, just go to one of the 4 self service check outs and you’ll be out of there in no time.

If I could give negative stars– I would. Upon realizing our mailman could not differentiate an «o» from an «e» and consistently delivering our mail to a different address with a similar name– I went into the post office to discuss the issue. While the man I spoke with was kind and professional and put me at ease about the situation he did not fix the problem but he made it worse. His solution was to hold our mail and discuss it with our mailman and deliver a weekly batch until they could resolve the problem.
There was no weekly batch as promised. We did not receive mail for almost a month after that. I called to inquire only to find out they have not discussed the issue at all with our mailman because a «substitute» was delivering our mail at the time they put it on hold. We have not received important bills, taxes, military discharge papers and VA documents due to the incompetence of management and carriers at USPS. I would think USPS would hire literate carriers to deliver sensitive documents but I suppose that is asking too much.

The Gurnee P.O. Recently added 2 more self serve kiosks for a total of 4. For most of my postal needs, the self-​serve is by far the way to go. Unless you really LIKE standing in the average 20 or so deep lines?
Don’t forget that you can get forms and buy postage at
also.

They suck. 2 people to serve and constantly making people going to back of line. When u don’t supply the appropriate forms and keep them behind the counter, people are obviously not going to be ready. I give 2 stars because the counter used the words «I’m sorry» — not that she meant it.

I’ve never had a problem shipping letters, smaller packages, etc when i went to ship a bigger gaming system this time i told them numerous times that my package was fragile and needed to be handled carefully. They didn’t stop them from flipping it around on the scale. When it arrived to the person i sold it to on ebay they complained about parts being bent and broken. I don’t know what’s going on here but i’m so disatisfied and upset.

Have to say, really surprised I’m giving a government office 5 stars, but I have to because of one man working there.
Line at 10:15am was about 10 deep and there were 3 people working behind the counter, one of those people put up a closed sign, leaving 2. I had few hopes I’d get out in time for my 11am meeting.
Suddenly, this employee asks me if I’m paying with credit. Hell, if it’ll get me out of this line I’ll pay however! He took me to a kiosk and helped me send my packages that way.
In and out with two packages in less than 10 minutes at Xmas time. Well done Gurnee Post Office!

Usually only 2 workers so the line can get long, esp the closer 5:00 you get. Otherwise good. Passport services&pictures here also (by appt)