I despise this Sprint store and I never go in here. There is always a line and you have to sign your name on a clipboard with the chick that greets you at the door. There are never any technicians there to program the phones… I went to get my numbers transferred to a new phone and let the stupid sales guy try to hook me up with what he called a deal. There was some free phone special and it was an upgrade. The guy gave me a new number for the free phone, plus I had my old phone and he told me to come back in three days to get my old number transferred to my new phone… Suffice it to say, what ever the hell he did to my account, he screwed it up and by that following Friday, both of those phones were off… I still, to this day, do not know what heezy he did. I happened to be in Chicago that Friday when my phones went out and had to go to the Sprint store on Western in Evergreen Park and they had to straighten up the mess… they were able to turn my phone back on… ARRGGHHH, never, ever go to this Sprint store unless you have too