Enterprise Rent-A-Car

While I’d like to give Enterprise the company a none-​star rating, my experience at this location was neither horrible nor wonderful. The person helping me was pleasant, asking all the casually probing questions that Enterprise employees are ordered to ask but which are none of their business. When I mentioned that the $ 300.00 advance charge to my credit card was a little odd, he got defensive and countered that «each division does it differently,» and was kind of dismissive of the business practices of their airport division – which I have found universally better than any of the retail stores I have visited here in Northern Illinois.
One thing I was dismayed at, is that Enterprise has apparently started charging a $ 1.35 per day «licensing fee.» Yet another cost-​shifting scheme to pass as much of the cost of doing business and risk onto the customer as they can get away with. When I mentioned my dismay to the agent, his was response was «times change.» Which was simply a comparatively polite way of saying, «hey old man, the horse and buggy days are gone, get over it.»
The car itself was somewhat dirty inside and out. The interior was threadbare and worn. Thankfully, I didn’t need to drive much on the freeway because the front wheel alignment was seriously out of whack.
The only, and I mean only, reason that I continue to use Enterprise is that if one is patient and persistent, one can find lower prices than anywhere else. The fact that a company’s primary reason for existence is premised on being cheap is a dangerous place for a business to be in. When I’m traveling on the company dime (about 230 days a year) I always use Hertz.
This is a family-​owned company which appears to now be under the control of the bean-​counters. Yet another formerly customer-​focused business which placed the needs of their customers before greed and avarice that has gone to the dogs.

The rental employee at this location was dishonest and disagreeable. I would NOT recommend renting a vehicle from this location.

Recently rented a mini van. Got in quickly and out. Price was cheaper than minivan rentals at ohare. Not a variety of vans to choose from but we did get a nice town and country fully loaded. The attendant that checked us in was very professional and fast … Not rushed though. It would be nice if car rentals had car freshners they could provide either complimentary or small fee. Everything worked out well though

I love Enterprise and I have always had great experiences with them. This location is fantastic. Everyone is so friendly, helpful, and positive. It’s becoming so rare to have a good customer service experience but here they are always happy to see me it makes it easier to spend my money!
I almost don’t want to tell you you go here so there will be a car for me when I need it… But if they run out, they will even go to the other local location and get one for you!
Amazing!

Awesome service from Phil. Two other car rental places almost ruined our family vacation but he saved the day. It was fast, convenient and just a totally great experience. Great car from enterprise.

I’ve had a LOT of bad experiences at Enterprise. However, of the dozen or so times I’ve rented from this location, the staff have always been courteous, attentive, and professional. This is one of the cleanest, nicest facilities with a great selection of cars.
If you live in this area, rent from here and not any of the smaller facilities nearby. This is the best Enterprise in Lake County.