Chili’s Grill & Bar

As you can tell from other reviews this place is bad. My girlfriend Hellen ordered a steak medium well as did I. When it came out her steak was rare. To top it off we did the 2 for 20 deal. So the manager said he would take off her steak. He ended up breaking the 2 for 20 deal so we actually had to pay more lol never again!

Got there around 3 pm so we were the only table at first. Our server eventually had a total of 4 tables by the time we left. Our appetizers took way too long. I’m a server and I know for a fact that it was just sitting in the window. So that right there was annoying because we were really hungry hence why we got an appetizer. And then of course the meal came out right after that. Service sucked. She didn’t check on us after the food was given. I definitely would have ordered another drink if she came by. I could tell her other tables weren’t too happy as well. One of them all had half empty to empty drinks and I know she didn’t ask anyone for refills and another table was just sitting/​standing waiting for their check. She wasn’t busy at all, so she clearly just didn’t care. And for that, she lost out on a good tip cause we always tip really well, but she didn’t deserve it. Food wasn’t that great either. So we aren’t coming back to this location.

Why all the hatred, folks? It’s not THAT bad. Yes, it’s an outdated interior. And yes, it’s dark. But I can’t agree with the service issue. Maybe it’s because I’ve always been graced by Danelle’s (sp?) service? And every time I’ve entered during lunch, there has always been a hostess at the stand.
The unlimited soup with salad is a solid choice for those cold days, but my money’s on the salmon with a double-​up of veggies. Good portion, prepared perfectly, and served piping hot.
Lighten up people, this is Chili’s…not Morton’s.

No, just no. Stopped here during slow drive during crappy weather this past week, needed to break for lunch. Since neaby Chipotle is still battling how to serve food without eColi, we came here, but it wasn’t much better than getting eColi.
I used to really like Chili’s. Was I tastebud challenged? Walking in to this Chili’s the first thing we notice is there’s no Hostess stand by the entry, the layout is really odd, and the restaurant looks like it’s from the late 80’s, in need of a facelift for sure.
Our server was plenty nice, no complaints. Our meals were kinda crappy. The side salad of mixed greens tasted horrible (and I like mixed greens!). Unlimited salad? No thank you. The chili I ordered was just okay. Skip this place for Steak ‘n’ Shake or Chipotle (take your chances with eColi!).

Waited 10 minutes on a slow Sunday afternoon for our waitress to even acknowledge us. Ordered our drinks and food when she finally came over, ya know. after another waiter had to tell her she has a table filled. She came by once to check on us and we paid with their little system because she didn’t come back. Okay food. Poor service and poor environment. I didn’t feel like the safe was very friendly in general. People were standing around chatting, which is why our waitress didn’t see us at her table. Won’t be back to this Chilis.

I had a meal at Chili’s with a low rather large party; my wife’s meal my daughters meal and my meal were fine. However, two members of our party never received their food at all, and they subsequently left. My biggest critique is that the food getting to the table was extremely slow. It took an average of 1:30 — 1:45 for food to arrive. I personally may have to rethink eating at Chili’s in Gurnee Mills again.

Very very slow service. Bad experience. Severs took 10 minutes for refills and left dirty tables surrounding us for over an hour.

Fast service, drinks were cold and plentiful, steak was good chicken was bland, shrimp was great, credit card paper fell out of the easy pay credit machine

This Chili’s was as good as any Chili’s I have been to. I feel this chain is always reliable and you can expect a good experience. Thanks for being predictable.

I think the food (especially fajitas) taste great. And I have always had great service too. But the portion size is a disappointment. The amount of chicken in the fajitas wouldn’t fill up my 15lb Shih Tzu’s belly.

This place is gross. I can’t believe we bothered to finish our meals there.
I’ve been to other Chili’s where both the food and service were decent. This place is a joke. Took forever. Appetizer of chicken things were actually lukewarm. The fajitas were nasty, and those are hard to mess up, right? The steak was some kind of low quality meat. We ended up leaving most of it and eating the tortillas. Dessert was crap too. They didn’t heat the lava cake up enough so there was no lava, just some soft chocolate in the middle. Avoid this place.

Bad service and the wait staff is really rude. I don’t eat chicken, and most of their salads have chicken on them. Last time I was there, I saw a note on the menu that you could have avocado on a salad, so I asked for a Caesar salad with avocado instead of chicken. The waiter looked at me like I was crazy, and he said «why don’t you just order a salad with caesar dressing and avocado?» I looked at him and said «is that not what I just ordered?» And he didn’t respond. Maybe he was trying to save us money, I don’t know, but his tone and attitude was uncalled for. The salad was good. But I felt completely embarrassed in front of my fiancé’s family. Hoping we don’t go back to this location. Wish I could remember the servers name. But stay away from any tall, unusually skinny, blonde, waiters wearing a lot of jewelry.

My experience at Chili’s was not a pleasurable one. I am a server at a much nicer restaurant so I don’t expect much out of chills but I mean who is training your servers? My bartender/​server Michelle totally dropped the ball. Asked for waters, didn’t get them. Never asked our satisfaction on food. Gave us our check without us asking for it and my girlfriend and I both wanted another drink. She seemed unhappy to be at work, no manors or smile. Also did not say bye to us or thank us for our service. I’m sorry but that’s just the basics of food service. We weren’t complicated at all. The food of course wasn’t good either. Will not spend another dollar in that establishment.

I will NOT be back to this Chili’s!
I’ve never really thought of chain restaurants as being different and LOVE Chili’s.
I researched this one and saw really bad reviews, but thought that maybe you can’t always trust other people’s thoughts, I wish I had. My order was messed up from the drink to the meat on the fajitas, which I can deal with. I asked for corn tortillas though because of a gluten allergy and was brought flour and it took awhile to get the waitress back to fix this problem to the point of cold food which is just annoying.
My boyfriend however was brought out a steak with a giant hair on it and at that point we were done. The service was awful and nothing we ordered was right. He was comped his meal though which was the only redeeming thing about this particular Chili’s. I will take my business elsewhere from now on. TRUST other people’s reviews at this place though! I learned the hard way!
Hopefully they can turn their service around.

Came in with a party of 8 for a family member’s birthday. We were seated fairly quickly for coming in at the dinner rush on a Saturday night. The food was great, my only complaint food wise was that my fajita’s came with hardly any peppers, it did however, come with a whole onion. Besides that everything tasted delicious. The service was up to par I guess, wasn’t the best service I’ve had at a Chili’s but I would come back. Oh and I was left uneasy that the server walked away with my driver’s license after being carded, bitch I’m 23 I don’t need a fake ID. Totally improper (in my opinion) way to handle carding a customer. My four stars only go to the Chef’s.

I don’t know what it is about Gurnee and theme based restaurants/​bars, but many of them really are below average.
At this location, I experienced poor service and not so good food. Chili’s used to be pretty decent but this location executes poorly.
Too many decent eateries within 10 minutes.

I’ve always liked chilis food… Never had a problem yet getting the wrong order (fingers crossed!) only thing is here… Sometimes you could have… Ehhh okay service… Or really bad service. It seems like you only have those two possibilitys when you sit down.
All i have to say is on a Saturday around 11 o clock I went in with my cousin to have a early lunch. We sat down ordered our drinks and it took about 10 mins just to get them from the waitress. After getting our drinks, it took her another 15 mins to come back to take our order for our entrees. After that… We didn’t get our food for another 45 minutes. But while waiting… I got the manager and explained it was taking forever for everything… Even though they were not busy at all… All the manager offered us was a small basket of fries… Wow.
Next time my cousin and I will go to the one in Kenosha, WI. They have the best chilis service I’ve had!

After a long gruesome day of shopping at Gurnee Mills, my sister and I decided to eat here as it would be really late to eat dinner at home. It has been a really, really long time since I went to Chili’s. I only remember that my friends recommended the Loaded Potato Skins; that’s what my sister and I started with.
The Loaded Potato Skins were delicious. The 3-​cheese blend was nicely melted and stringy. The Applewood smoked bacon gave it a nice crispiness and saltiness to each piece. The sour cream gave it richness. I would like it if there were more green onions; I couldn’t taste the green onions because the other toppings were overpowering. A little more crispiness to the potato skins would give more dimensions to contrast the soft and warm texture of the potatoes. Then, I had the Guacamole Burger. It was difficult to eat it because the guacamole would be squished out whenever you take a big bite. I had to take many little bites; it was delicious. The guacamole was fresh and creamy. The burger was spicier than I expected from the fire-​roasted jalapenos. The sautéed red & green bell peppers and caramelized onions were sweet. The meat was very juicy and had little bits of crispiness at the edges. The fries were nice; they were crispy on the outside and really soft in the inside. All the deliciousness was tied together well by the guacamole. We did not have dessert because we were full — great portions.
The service was great. The server was very nice and made sure our food arrived in an appropriate time. She comes by every so often to check up on us and refilled our water without being prompted. I highly recommend the Loaded Potato Skins. 3 stars for decent good food and awesome service.

Seemed like a pretty standard Chili’s. The service could use a little standardization and renewing. Waitresses all seemed to move a little slow and be just a little uninterested and unmotivated…
But, the food was good. On par with the usual fare. And the waitress brought things when we asked.
I’d come back — I like Chili’s! Maybe just needs to be brought up to the standards of some of the other local Chili’s — which is a Management thing.

I went there with my family at about 2PM. I went here because I had a coupon for a free dessert. It was too crowded. The four of us were seated in a booth, but I noticed that the table was sticky.
My first water had small white speckles in it, but I didn’t bother to say anything. I just asked for an extra water.
Two of us ordered combo meals, while the other two just ordered entrees. The soup came in a timely manner of 10 minutes, but the entrees took at least 30 minutes. I was pretty surprised at the slow service since it was in the middle of the day.
I ordered the $ 7 lunch combo southwestern mac and cheese with a small bowl of baked potato soup. Both were very salty and I ended up having to drink 2 pints of water. The portions for the combo were also very small, about the size of my open hand.
My brother ordered the chicken fajitas combo meal. It was enough for 3 small fajitas, but according to my brother, it was not very satisfying.
The dinner entrees were decently sized. The south western bbq burger was tender and juicy and had plenty of toppings. My only complaints about this dish was that the fries were way too salty and that the bun was cold when we had received the order.
The half slab Memphis dry rub ribs were decent, but I’ve obviously had better.
The molten lava cake was good. Standard bundt chocolate cake, chocolate syrup, and ice cream. Best part of the meal.
So overall, just mediocre food and minimal service. I’ll probably not come here again.